Q: New Retina Macbook pro 13 Haswell system hang/unresponsive

So, where do we go from here?  Who makes a reliable high resolution 13" computer... iPad maybe?  Do you folks have any suggestions?

I've had this issue since day one when I bought mine in October 2013. No help from apple all they will do is exchange it for another one with the same issue. They will not offer a refund. Not HAPPY! they better fix this soon, they've had plenty of time to get this problem fixed - It's costing me money!

Any one with the new upgraded version of rMBP 15" ? If some one bought it please share if same issues exists.

I have the just released 15" rMBP (Mid 2014) the problem is here.

Sometimes when I plug in my Nexus 5 the keyboard and trackpad stops working. My external mouse connected to the left usb continues to work.

I managed to get the keyboard and trackpad to respond again by unplugging both the phone and mouse from both usbs and plugging the mouse back in.

Interesting.

I've got MBP Retina 13'' late 2013, bought right after the release and I never had this problem.

But today I've had it for the first time!! The trackpad and the keyboard do not respond!

However, I had my magic mouse and wireless keyboard connected, so didn't cause me many problems -- in fact I'm still working on it.

I've noticed a message coming in Console every time I touch the trackpad:

08/08/14 18:53:27,000 kernel[0]: AppleUSBMultitouchDebug: _deviceGetReport returned an error in configurePower

08/08/14 18:54:18,000 kernel[0]: AppleUSBMultitouchDriver::_deviceGetReport - DeviceRequest for reportID 0x0 returned with result 0xe0004051 - retrying

My uptime is 29 days.

I bought one of the new Retina 13" models yesterday and i have had the problem twice already :-(     Really frustrated.  I of course can take it back but I really really would prefer to use OSX in general.  Perhaps Apple leave me no choice :-(   , they clearly are not bothered about fixing the problem.  I respect the fact that Oli has written what he has but he needs to realise this problem is far from over and effects even the newest models.  I don't see the point in buying the old pro model and some people have reported the same problem with the Air it would seem.  So if one wants a mobile up-to-date option it would appear we are screwed.

Only other option is to see if Yosemite fixes the issue but far too risky to wait I am thinking when I can return it now for a refund.

I got the same issue Internal keyboard and the touch pad of Macbook Pro Retina doesn't work! the only thing to do is wait for yosemite.

hi guys,

i'm another rMBP 13" 2013 owner, i experience this bug almost everyday;

all of them while watching flash videos (youtube & vimeo) in full hd and having multiple tabs open, btw i've noticed that if i switch to 480p it'll freeze less, i tried using safari and firefox and both crash the same way.

i tested my computer with final cut, photoshop, illustrator, ableton live and serato, and they all work perfectly.

My specs. are:

512 SSD

8GB RAM

2.6 GHz intel i5

i keep my screen resolution at 1680x1050

EFI 1.3 was already on my rMBP when i bought it

Has someone here already tried the yosemite beta on a rMBP that has keyboard/touchpad freezing?

is it doing the same thing?

"this article has been archived and it's no longer update by Apple" ...well thanks Apple

"rare circumstances" ..you call that rare circumstances???

Resolution EFI Update 1.3?? ..for me it didn't work

i had like 5 ipod, 1 ipad, 4 iphones, 1 airport express and two macbooks

i only had issues with MacBooks:

-the first one was a mid 2010 that had the Nvidia GT330M and i wasn't able to use it with lion, with mountain lion seemed to work well, since mavericks when with 1 single crash i had my logic board blown..i had to replace my logic board..and i paid for it because it was out of warranty

-the second one is the rMBP that has again video issues (as mentioned few posts above)

That left me wondering if Apple still cares about their customers or if they only care about making money and not caring about their customers anymore.

Btw.:

has anyone with an affected rMBP tried the yosemite beta?

I also want to know if an affected Retina Macbook Pro Late 2013 is having the problem when Yosemite is installed! Does anyone know this?

Because when it isn't I will return my Macbook to the store and ask for a new one. BTW I think it's insane that when you buy a top of the line laptop and you can't do any live perfomance with it because of a bug!  I encounter the problem very ofter when I use a USB external soundcard from TRAKTOR.

bartbrackel wrote:

 

I also want to know if an affected Retina Macbook Pro Late 2013 is having the problem when Yosemite is installed! Does anyone know this?

Those that do are bound by NDA not to discuss it, so I'm afraid you'll have to make up your own mind or wait another month or so to find out.

It would appear that they are still accepting users to the Yosemite Public Beta Program, if you really have to know now.

Niko_Original wrote:

 

"this article has been archived and it's no longer update by Apple" ...well thanks Apple

The reason it was achieved is that they consolidated all the update articles into one EFI and SMC firmware updates for Intel-based Macs which will continue to be maintained but does not show anything new for your MBP, yet.

ok it'll be maintained, but i still experience issues..