kyawlin

Q: New Retina Macbook pro 13 Haswell system hang/unresponsive

Hello Everyone.

 

I have just got my new macbook pro retina 13 Haswell (October Model). This is my second day of usage and i have encountered sudden system freeze for 2 times already. The keyboard and the trackpad stops working including brigtness keys and volume control keys. i have use apple hardware test but no problem are found.

 

 

Could anyone tell  me what is going on or having the same issue?

MacBook Pro with Retina display, OS X Mavericks (10.9)

Posted on Oct 25, 2013 5:56 AM

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Q: New Retina Macbook pro 13 Haswell system hang/unresponsive

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  • by Sandra Andina1,

    Sandra Andina1 Sandra Andina1 Mar 18, 2015 12:23 AM in response to MadMacs0
    Level 1 (70 points)
    Mar 18, 2015 12:23 AM in response to MadMacs0

    Actually, I DID start my own thread when this began happening, but nobody seemed to have a clue why it was happening, only to say it was happening to them too and they hoped I could find an answer.

  • by Trick Cyclist,

    Trick Cyclist Trick Cyclist Jun 13, 2015 7:46 AM in response to Sandra Andina1
    Level 1 (0 points)
    Jun 13, 2015 7:46 AM in response to Sandra Andina1

    Well I have just had a similar problem with My MacBook Pro early 2011 running Mavericks 10.9.5 13F1077. The computer just would not recognise the keyboard or trackpad & restarting didn't change it. It worked on the bluetooth mouse. To my surprise after cmd+R on start up had done nothing I tried holding D on start-up to try & get the hardware check up to run & it has behaved normally every since.....

     

    Weird!

     

    Geoff

  • by Pretzelcuatl,

    Pretzelcuatl Pretzelcuatl Jun 22, 2015 8:15 PM in response to Trick Cyclist
    Level 1 (0 points)
    Jun 22, 2015 8:15 PM in response to Trick Cyclist

    I've got a 15" mid-2014 Retina running Yosemite 10.10.3 that is having the same problem, after half a year of excellence.  At first I thought it was related to Final Cut Pro X, since that is such a suckfest anyway, but now I find the freeze can happen no matter what I'm doing.  It's completely sudden -- the keyboard and mouse stop working on a dime, and I have no recourse but to do a hard reboot with the power button.  It's frustrating, because when I unplug the power cord, the battery symbol in the menu bar changes, so I know the computer isn't dead, it's just stupid.

  • by niteo4,

    niteo4 niteo4 Jan 9, 2016 7:49 AM in response to kyawlin
    Level 1 (0 points)
    Jan 9, 2016 7:49 AM in response to kyawlin

    I have a MB pro mid 2014 and have this problem after one year using it.

    I bring my MB to Apple Service Provider, they said they will replace the Top Case and it takes about $400. It's too expensive then i bring my MB back to home.

    When will Apple fix this problem? Or never?

  • by auroraz7,

    auroraz7 auroraz7 Jan 25, 2016 8:16 AM in response to niteo4
    Level 1 (0 points)
    Mac App Store
    Jan 25, 2016 8:16 AM in response to niteo4

    Never - I don't think they will ever fix this. Why? I have no idea.

     

    I have turned cartwheels trying to fix the problem, to no avail. I have submitted the problem, with full documentation, to the Bug Reporter group - first in August 2015 and several times thereafter. I heard back from them in late November 2015 - not with a solution, but with a request for more information, which I sent that day. Three weeks later, I got another request (that I run a sysdiagnose and send it to them) which, again, I did. The response: none. When I first tried the various trackpad updates and etc., I got error notes indicating they could not be installed on my system. At that point, I was running OS X 10.11 'el Capitan.' So, I downgraded to OS X 10.9.5 Mavericks (13F1603) in hopes of rendering the updates installable. This didn't work either. My machine is a MacBook Pro, Retina, 13", late 2013. Processor: 2.8 GHz Intel Core i7. Memory: 4 GB 1600 MHz DDR3 Graphics: Intel Iris 1536 MB. Originally, I had the problem when I 'upgraded (?)' to Yosemite. I had hoped that upgrading again, to El Capitan, would help. But the truth is, nothing has helped. Apple knows about the problem, but has done nothing to solve it. I'm beyond frustrated.

  • by ritsardyu,

    ritsardyu ritsardyu Feb 18, 2016 6:26 AM in response to kyawlin
    Level 1 (0 points)
    Feb 18, 2016 6:26 AM in response to kyawlin

    Screen Shot 2016-02-18 at 10.25.24 PM.png

    I have the Macbook Pro Retina 13. 8gb of ram and 512SSD. This device is really fast to bootup and very portable and fancy design. But sometimes the system si hanging and dunno why. but it took only like 5-7 secs.

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