Previous 1 2 3 4 5 Next 2,974 Replies Latest reply: Jan 25, 2016 8:16 AM by auroraz7 Go to original post Branched to a new discussion.
  • kyawlin Level 1 (15 points)

    HI everyone i am glad that we are all on the same page and hope apple release a fix soon. I hope its not a hardware problem. In the mean time, please contact apple feedback and support. THis will really speed up our support. Thank you all!

  • kyawlin Level 1 (15 points)

    please click here for your feedback!

     

    https://www.apple.com/feedback/macbookpro.html

  • armandorf Level 1 (0 points)

    Hello everyone,

     

    I'm having the same issue here. It's already happend three times . I hope Apple resolves this issue soon. I have already sent my feedback to them, and I included the link to this discussion. I hope we all take a minute to submit our feedback so Apple can resolve this quickly.

    Thank you, kyawlin, for giving us the URL for sending them feedback.

  • kyawlin Level 1 (15 points)

    THANK YOU! i hope its a fix with a software also. I am angry that there is a problem on the first prodcut they release. I do not think they even test the hardare/software compatibiility on the macbook pro retina with OSX. I would not be returing it yet but waiting. Yes please do include the link of the discussion. I have included the link also. Calling Apple support also helps lots!

     

    For the mean time Please rember to save all of your work when doing on the laptop!!!

     

     

    THANK YOU ALL!

  • LostAggie Level 1 (5 points)

    I have called Apple Care a and left feedback.  Disappointed...

     

    Hope they push out fix soon or I will return!!!

  • kyawlin Level 1 (15 points)

    HI All News UPDATE!

     

    Apple care left a feedback on their enginner/software team and they escalted me to talk to a specilast where he be incontact with me regarding the case. Hope to see a resolve soon!.

     

     

    I have contacted Apple care and what they suggest is below.

     

    No.1 Reset SMC Hardware test

    no.2 RUN Apple Hardare Test

    no.3 verify/repair disk (using disk utility)

    no.4 Final- Reinstall Clean OSX

     

    No.5 Wait for an release update software.

     

     

    Cheers!

     

    Let me know if any update comes up!

  • jpreichart Level 1 (0 points)

    thanks for all your input.  i am an apple noob. any quick place to teach me how to do those steps, or is Google my best friend?

    I have had the freeze one time.  Thought it was a fluke (kinda used to it as a long time Windows user).

     

    on a side note, when you guys enter the app store, does it tell you you can download OS X 10.9?  When i click on it, it tells me my computer is not compatable?  are we running a prerelease software version or is that just how the app store works?  i would have assumed it would come up as being installed rather than being available for download.

     

    I will also leave a feedback post for apple.

     

    Sorry for a long post.

  • AtterKing Level 1 (10 points)

    I also see OSX 10.9 as an available download in App Store. Not tried clicking on it but did find it strange being there.

  • DaveSebring Level 1 (0 points)

    You folks see OSX 10.9 because it's there for you to re-download if you need to .... your new Mac's came with 10.9 installed don't worry.

  • DaveSebring Level 1 (0 points)

    Out of curiosity did anyone turn on "Tap to Click" in the trackpad settings ?

     

    I did right away ..... I turned it Off today after the most recent crash and so far have not crashed again.

     

    Just mentioning it in case anyone else turned it on.

  • AtterKing Level 1 (10 points)

    I did turn "Tap to Click" on for a short while, turned it off again as I prefered the click option.  My freeze happened many hours after this.

  • kyawlin Level 1 (15 points)

    HI mate,

     

    these are the compatible macs for OSX

     

    • iMac (mid-2007 or newer)
    • MacBook (late 2008 aluminium, or early 2009 or newer)
    • MacBook Pro (mid-/late 2007 or newer)
    • Xserve (early 2009)
    • MacBook Air (late 2008 or newer)
    • Mac mini (early 2009 or newer)
    • Mac Pro (early 2008 or newer)

    Retina models with haswell come preinstalled with new osx.

  • kyawlin Level 1 (15 points)

    Hi atterking,

     

    I have turend it on "Tap to click" option. I do not think that would cause the system to freeze. I have not had any freezed yet for 14 hours. I will keep you guys updated if my mac crash again. Please give feedback to apple.

    The more everyone give feedback, the quicker the update will be i suppose.

     

    Feedback to apple linked below.!

     

    https://www.apple.com/feedback/macbookpro.html

     

    Cheers.

  • DaveSebring Level 1 (0 points)

    Thanks!  It just really seems to be Trackpad related as the rest of the OS is still running, you can put it to sleep and wake it up fine.

     

    Just some sort of loop happens with the trackpad when it gets multiple inputs or something.

  • kyawlin Level 1 (15 points)

    HI DAveSebring,

     

    That could be the case also. I do acknowledge that putting to sleep and waking up again is fine. except the trackpad +keyboard does not respond any command. 

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