Wondered if there was any benefits adding my experience to the thread, but after leaving feedbacks to Apple following the links, guess might as well join the "taskforce" lol.
I bought my 13" rMBP 2.6/8/512 on Thursday (ordered online and picked up in US store), first night was fine. Friday came, and it froze twice, putting it to sleep with the power button did not help, it only responded to force shut down. Called Apple Care and was told they haven't heard of any incidence like this, suggested that I reset the PRAM and said they will record this, but if it happens again, bring it into the store.
Saturday while taking notes (with apple's note app, with only iMessage running in the background), it happened again, frustrated i closed the lid, and 5 minutes later reopened it only to see it working again, and actually recorded two letters i typed as my log in password. Same night, I decided to take it to the genius bar, they ran hardware test, couldn't find anything wrong. His supervisor suggsted faulty wiring and took it to the back, opened the back cover, came back and told me everything is perfectly connected. They suggested that i wait around in their store and show them the problem (they wanted to replicate the problem), so while waiting (40 minutes+), i opened a million apps, played youtube videos, MS word, safari and everything, and of course it doesn't freeze. They told me unless they can replicate the problem and see it happen, they cannot issue a replacement, and I go home a very sad camper.
Since then, I've been waiting for the freeze to happen, but 2 days now, it has not a single freeze, although there were two instances of disappear cursor, and one incidence of random music started to play while i was on amazon, and did not have my itunes open or anything (not to mention there isnt music files yet in my itunes)....maybe its just close to Halloween....
All 3 times the freeze happened, it was under different contexts, multitasking/only running one app, safari/chrom/firefox, (the disppearing cursor happened while watching Hulu). All softwares are up to date, and the battery was not warm at all (very light use when it happened), and once it was plugged in to power source and twice it wasn't. Also it was on different surfaces (hard / soft / lap). What was also strange is that once i was screen sharing with a friend over google plus, and while my keyboard and trackpad was unresponsive, he could still manipulate everything, which made me wonder if it is not only a software issue.
The console is saying the same message as everyone else mentioned.
Although I've owned three generation of iPhones, this is my first Mac. I think a lot of people are frustrated because it is an expensive purchase, and while we all understand that it takes time for issues to be worked out, the clock is ticking on the 14 day return policy. Therefore I would feel a lot more comfortable if a statement is issued by Apple to say they at least acknowledge the receipt of our complaint and is working on the problem. It's disheartening to hear so many say that when they called, apple isn't even aware of the problem.
Sorry for the long post, but at the end of the day it's sad to say but other than the freeze I personally really looove this machine and hope that I do not have to resort to returning it before the 14 day mark and going back to a PC.
PS: since it hasn't frozen for 2 days (With heavy use because I was trying to replicate the problem), I wonder if it is a hardware problem and when they opened the back and poked around they actually fixed it somehow? (i read somewhere in the forum before that older Macbooks had fauty copper wire sitting funny, causing similar freeze...) Just a thought.
EDIT: I don't know if this is good or bad news, but tonight my battery with 66% left still says 10 hours left. with 5 apps open and 50% brightness either this Haswell stuff is amazing or the battery display thing is also not working too hot.
kyawlin
Level 1
(18 points)
kyawlin
