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Can't Scroll In Mail after Mavericks update

Scrolling up or down in Mac Mail is not working - very odd.


Scrolling in all other apps is fine, however.


Any thoughts? Thanks in advance.

iMac, OS X Mavericks (10.9)

Posted on Oct 25, 2013 6:05 AM

Reply
121 replies

Oct 25, 2013 4:10 PM in response to Mirenfromjp

www.apple.com/feedback
Pick your product, and click the bur report option under feedback type.
If you would rather use the developer bug reporter, a Safari developer license is free, and grants you access.

Apple recieves both types, and sees them equally, difference being a higher probability of Apple contacting you about the issue if you use the developer bug reporter.

Oct 27, 2013 4:56 AM in response to Mirenfromjp

Well, there goes that theory. I suggest you all write Apple at www.apple.com/feedb


If you want this fixed here and now, the only thing I can think of, would be a clean install of OS X. This can be done using the network recovery function from the EFI boot menu. hold the cmd+alt and r keys on bootup, delete and repartition your hard drive, and then install OS X trough the menu. Be sure to backup important files first. Note that Time Machine backups might not be the best way of going about this, cause although they will probably work, you might have trouble with Time Machine recognising the machine as the same device. Shoulsn't be a problem, but if your data is super important, it's worth noting.

Oct 27, 2013 8:37 PM in response to Mirenfromjp

I've had similar problems using magic mouse. Mail messages won't scroll. So I restarted the computer and it worked fine. Then stopped working. After reading this I decided to try my trackpad (though I've been using a MacPro it's been with a cinema display and external keyboard, mouse). I was able to scroll with the trackpad, and after that worked the mouse worked as well! From scanning these messages seems like it's something that needs attention by Apple.

Oct 27, 2013 10:07 PM in response to Craig Garber

Same thing here, sent Apple a bug report. Closing and reopening Apple Mail solved the issue only temporarily. Changing the settings to always show the scroll bars (System Preferences => General) as suggested seems to have worked for me, at least for the time being... Then again I'm not sure if this was the solution or that my Apple Mail froze unexpectedly shortly after I changed the setting and opening it again fixed the issue... One way or the other, it's been working for me for the past half hour or so (before, it would work only for a couple of minutes at a time).

Can't Scroll In Mail after Mavericks update

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