iPhone 5s missing in apple box after ordering it on release date UPS delivery

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iPhone 5s missing in apple box after ordering it on release date UPS delivery

After ordering the iphone 5s gold 32 gb on September 20th, 2013. I waited a month to receive the phone and when it finally came, I opened the UPS box only to find the white apple iphone box opened with a box cutter mark on the back. THE PHONE WAS MISSING!!! Whoever did this left all the accessories in the box and only took the phone. I am furious as I called apple and they told me they will investigate it within 72 hours.

Here is an image of the iphone box [IMG]http://i41.tinypic.com/258v5eo.jpg[/IMG]

iPhone 5s, stolen from ups?

Posted on Oct 25, 2013 7:34 AM

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Answer 1

Ralph9430

Level 7

21,732 points

Oct 25, 2013 7:52 AM in response to CostasT

That's a bummer. Unfortunately there is nothing any of us can do to help you.

Hopefully Apple will solve this problem for you. In the meantime you might file a dispute with your credit card company.

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Answer 2

CostasT Author

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Oct 25, 2013 10:05 AM in response to Ralph9430

I hope they do to. I asked them if I should file a police report but they said to wait until the investigation is complete first. I will update when everything is solved.

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Answer 3

CostasT Author

Level 1

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Oct 27, 2013 8:14 AM in response to CostasT

**Update** Apple is sending me a replacement and they are still investigating it. The thief who stole my phone seems to have activated the phone. Apple has not sent me any new information yet but it is a shame I had to go through this process.

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Answer 4

Ralph9430

Level 7

21,732 points

Oct 27, 2013 8:18 AM in response to CostasT

Glad at least that you will get your new phone eventually.

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Answer 5

Nov 1, 2013 9:49 PM in response to CostasT

Me too!!!!

Over a month ago I ordered the 5S in gold, 32 GB. I picked it up from UPS, got home, opened the box and was IN SHOCK to find NO PHONE! Stunned. Just got off the phone with Apple customer service. Now I get to wait.... again.

😢

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Answer 6

Nov 5, 2013 9:48 AM in response to irinataylor

UNBELIEVABLE! Apple thinks that 2-3 weeks is "expedited" service for a replacement!!!! This is such BS.

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