Safari fails to work after installing Maverick, how to reinstall it?

Question

Level 1

17 points

Safari fails to work after installing Maverick, how to reinstall it?

Safari fails to make any internet connections, and just sit there. Reload does not work. But Firefox works perfectly fine and connects to the internet.

App Store also failed after installing Maverick. So it seems there is no way to reinstall Safari without App Store working.

I think the problem has to do with establishing the internet connection by either App Store or Safari apps. Mail works fine. Firefox works fine.

How else can App Store and Safari be reinstall?

iMac, OS X Mavericks (10.9)

Posted on Oct 25, 2013 8:28 AM

Reply

Answer 1

Linc Davis

Level 10

209,547 points

Oct 25, 2013 11:16 AM in response to nicoladie

Please read this whole message before doing anything.

This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

Step 1

The purpose of this step is to determine whether the problem is localized to your user account.

Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

Test while logged in as Guest. Same problem?

After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

Step 2

The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, or by corruption of certain system caches.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.

The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

Reply

Answer 2

nicoladie Author

Level 1

17 points

Oct 25, 2013 1:31 PM in response to Linc Davis

Step 1:

In Guest account, Safari works intermittently. Sometimes it works after reset. Other times, it works only after relaunch.

In Guest account, AppStore still fails to connect to the network and hung.

Step 2:

In Safe Mode, with all the Safari extensions removed and turned off, neither Safari nor AppStore works.

I also logged into a second existing user account, same problem. Neither Safari nor AppStore works.

The error message in Safari after timed-out is:

"The operation couldn’t be completed. Operation not permitted” (NSPOSIXErrorDomain:1)"

FireFox and Mail works perfectly fine with the ethernet or wifi network connection.

*****

New problem:

Finder crashes every minute repeatedly with the same crash report trace.

*****

Below is one of the many crash reports:

Process: Finder [473]

Path: /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

Identifier: com.apple.finder

Version: 10.9 (10.9)

Build Info: Finder_FE-885000002000000~2

Code Type: X86-64 (Native)

Parent Process: launchd [200]

Responsible: Finder [473]

User ID: 501

Date/Time: 2013-10-25 15:01:28.938 -0500

OS Version: Mac OS X 10.9 (13A603)

Report Version: 11

Anonymous UUID: A74B6763-4323-B96F-EF9F-C92E54B9C96E

Crashed Thread: Unknown

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x00000001001b9d90

External Modification Warnings:

Thread creation by external task.

VM Regions Near 0x1001b9d90:

-->

__TEXT 0000000101b08000-0000000101fcf000 [ 4892K] r-x/rwx SM=COW /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

Thread 0:: Dispatch queue: com.apple.main-thread

0 libsystem_kernel.dylib 0x000000010821fa1a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x000000010821ed18 mach_msg + 64

2 com.apple.CoreFoundation 0x0000000105919315 __CFRunLoopServiceMachPort + 181

3 com.apple.CoreFoundation 0x0000000105918939 __CFRunLoopRun + 1161

4 com.apple.CoreFoundation 0x0000000105918275 CFRunLoopRunSpecific + 309

5 com.apple.HIToolbox 0x0000000104935f0d RunCurrentEventLoopInMode + 226

6 com.apple.HIToolbox 0x0000000104935cb7 ReceiveNextEventCommon + 479

7 com.apple.HIToolbox 0x0000000104935abc _BlockUntilNextEventMatchingListInModeWithFilter + 65

8 com.apple.AppKit 0x0000000105d9728e _DPSNextEvent + 1434

9 com.apple.AppKit 0x0000000105d968db -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122

10 com.apple.AppKit 0x0000000105d8a9cc -[NSApplication run] + 553

11 com.apple.AppKit 0x0000000105d75803 NSApplicationMain + 940

12 com.apple.finder 0x0000000101b0e5cc 0x101b08000 + 26060

13 libdyld.dylib 0x000000010807c5fd start + 1

Thread 1:: Dispatch queue: TFSVolumeInfo::GetSyncGCDQueue

0 libsystem_kernel.dylib 0x00000001082230c2 __getdirentries64 + 10

1 libsystem_c.dylib 0x000000010811f660 _readdir_unlocked$INODE64 + 172

2 libsystem_c.dylib 0x000000010811f6b9 readdir$INODE64 + 35

3 com.apple.CoreFoundation 0x00000001058c9d5e _CFIterateDirectory + 94

4 com.apple.CoreFoundation 0x00000001058fb25f CFBundleCopyBundleLocalizations + 783

5 com.apple.LaunchServices 0x0000000108b388aa _LSCopyBundlePreferredLocale + 15

6 com.apple.LaunchServices 0x0000000108b38868 _LSCopyBundleStringsForPreferredLocale + 21

7 com.apple.LaunchServices 0x0000000108b45028 _LSBundleCopyLocalizedName + 174

8 com.apple.LaunchServices 0x0000000108b37f74 _LSCopyNodeAttribute_DisplayNameIfDifferentFromFSName(LSNodeAttributeStateCache *) + 91

9 com.apple.LaunchServices 0x0000000108b33f2a _LSCopyNodeAttribute + 274

10 com.apple.LaunchServices 0x0000000108b33c11 _LSCopyItemAttributeForRefInfoWithOptions + 353

11 com.apple.LaunchServices 0x0000000108b33a19 prepareAttributeValueForKey(__CFURL const*, __FileCache*, __CFString const*, void const**, __CFError**) + 183

12 com.apple.LaunchServices 0x0000000108b37ec9 prepareDistinctLocalizedNameValue(__CFURL const*, __FileCache*, __CFError**) + 91

13 com.apple.LaunchServices 0x0000000108b37e69 prepareLocalizedNameValue(__CFURL const*, __FileCache*, __CFError**) + 9

14 com.apple.LaunchServices 0x0000000108b2d098 LSPropertyProviderPrepareValues(__CFURL const*, __FileCache*, __CFString const* const*, void const**, long, void const*, __CFError**) + 53

15 com.apple.CoreServicesInternal 0x00000001128f017f prepareValuesForBitmap(__CFURL const*, __FileCache*, _FilePropertyBitmap*, __CFError**) + 227

16 com.apple.CoreServicesInternal 0x00000001128f159a _FSURLCacheResourcePropertiesForKeys + 133

17 com.apple.CoreServicesInternal 0x00000001128fd959 _GetDirectoryURLs(_CFURLEnumerator*) + 829

18 com.apple.CoreServicesInternal 0x00000001128fcaa0 _URLEnumeratorGetNextURL + 157

19 com.apple.desktopservices 0x0000000102132af6 TFSIterator::NextRaw(TCountedPtr<TFSInfo>&) + 44

20 com.apple.desktopservices 0x00000001021329b7 TFSIterator::Next(TCountedPtr<TFSInfo>&) + 41

21 com.apple.desktopservices 0x000000010212a680 TFSInfoSynchronizer::FetchChildren() + 1652

22 com.apple.desktopservices 0x00000001021256e3 TNode::SynchronizeChildren(unsigned int, TNodeEventPtrSet&) + 281

23 com.apple.desktopservices 0x000000010211b994 TNode::HandleSync(unsigned int, bool) + 1888

24 com.apple.desktopservices 0x000000010212dd94 TNode::HandlePopulate(bool) const + 88

25 com.apple.desktopservices 0x00000001021237ba TNode::PopulateChildren(OpaqueNodeRequest* const&) const + 210

26 com.apple.desktopservices 0x000000010212cf7f TNode::HandleRegisterForNotification(TCountedPtr<TNodeTask> const&, TNodePtr const&) + 183

27 com.apple.desktopservices 0x00000001021130e5 TNode::HandleNodeRequest(TCountedPtr<TNodeTask> const&, TCountedPtr<TVolumeSyncThread> const&) + 707

28 com.apple.desktopservices 0x0000000102112d61 ___ZN17TVolumeSyncThread19PostNodeTaskRequestEP9TNodeTask_block_invoke_2 + 84

29 com.apple.desktopservices 0x0000000102112ca9 ExceptionSafeBlock(void () block_pointer) + 12

30 com.apple.desktopservices 0x0000000102112c97 ___ZN17TVolumeSyncThread19PostNodeTaskRequestEP9TNodeTask_block_invoke + 91

31 libdispatch.dylib 0x00000001080431d7 _dispatch_call_block_and_release + 12

32 libdispatch.dylib 0x00000001080402ad _dispatch_client_callout + 8

33 libdispatch.dylib 0x000000010804268f _dispatch_queue_drain + 451

34 libdispatch.dylib 0x00000001080439dd _dispatch_queue_invoke + 110

35 libdispatch.dylib 0x0000000108041fa3 _dispatch_root_queue_drain + 75

36 libdispatch.dylib 0x0000000108043193 _dispatch_worker_thread2 + 40

37 libsystem_pthread.dylib 0x0000000108332ef8 _pthread_wqthread + 314

38 libsystem_pthread.dylib 0x0000000108335fb9 start_wqthread + 13

Thread 2:: Dispatch queue: com.apple.libdispatch-manager

0 libsystem_kernel.dylib 0x0000000108224662 kevent64 + 10

1 libdispatch.dylib 0x000000010804243d _dispatch_mgr_invoke + 239

2 libdispatch.dylib 0x0000000108042152 _dispatch_mgr_thread + 52

Thread 3:: Dispatch queue: TNodeEngine 0x7fcbdb5bd700

0 libsystem_kernel.dylib 0x0000000108223716 __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x0000000108333c77 _pthread_cond_wait + 787

2 com.apple.finder 0x0000000101b31f0c 0x101b08000 + 171788

3 com.apple.finder 0x0000000101b323cc 0x101b08000 + 173004

4 com.apple.finder 0x0000000101b1fc60 0x101b08000 + 97376

5 com.apple.finder 0x0000000101b31db4 0x101b08000 + 171444

6 com.apple.finder 0x0000000101b31c67 0x101b08000 + 171111

7 com.apple.finder 0x0000000101b2abc2 0x101b08000 + 142274

8 libdispatch.dylib 0x00000001080431d7 _dispatch_call_block_and_release + 12

9 libdispatch.dylib 0x00000001080402ad _dispatch_client_callout + 8

10 libdispatch.dylib 0x000000010804268f _dispatch_queue_drain + 451

11 libdispatch.dylib 0x00000001080439dd _dispatch_queue_invoke + 110

12 libdispatch.dylib 0x0000000108041fa3 _dispatch_root_queue_drain + 75

13 libdispatch.dylib 0x0000000108043193 _dispatch_worker_thread2 + 40

14 libsystem_pthread.dylib 0x0000000108332ef8 _pthread_wqthread + 314

15 libsystem_pthread.dylib 0x0000000108335fb9 start_wqthread + 13

Thread 4:: Dispatch queue: TNodeEngine 0x7fcbdb554d50