I am unable to access my Bank website since upgrading to Mavericks (Safari 7)

Hi Ross

Yep it is really frustrating stuff I spent ages trying to fathom it out and calling the bank etc

Nationwide Bank are aware of it now and acknowledge the incompatability so I guess many others do.

Any way Glad it works

Cheers

John

Hi John, I just went through the simple process of uninstalling Trusteer Rapport as their site suggested.

It fixed NOTHING. I tried it with and without Rapport (logging into my banks etc.,) and they all worked fine.

So what I did and what I think everyone with this problem ought to do (which will increase in scope as people download and install OS X Mavericks and Safari 7)

is

FILE A SUPPORT TICKET ON THE TRUSTEER RAPPORT Web Site - subject - Inability to Login to Banks etc., with Trusteer Rapport running on Safari 7.

It works just fine in Firefox 24, so it can't be a difficult fix.

I think this is the ONLY WAY we will get this issue solved quickly and it NEEDS to be resolved QUICKLY!

Turning off Rapport does indeed allow me to login to BMO, but I still have the original "Access Denied" problem with TD bank just like Mr. Holleron.....

Firefox works fine with TD bank, so i think we still have a Safari problem.

I have submitted report to trusteer support

Dont you just love computers, time was thay said they would save time not eat it up!!

Cheers

Dont know why people are thanking John as I think I offered the trusteer solution

I am having this problem too. Phone Nationwide help line and they denied knowledge of any problem!

Its the way I tel 'em !!

Probably because I am the last at the bottom the thread

Over and out

Well I told them on Sat 26 Oct and one of their techs phomnes me on Mon morning to ask for some more details!

Well thanks MikeChrista.

Lots to go around :-)

Now if Trusteer Rapport would fix this we will all be happy.

This may slow down the downloads of OS Maverick.

Hate being a Guinea Pig. Thought my Microsoft nightmare days were over.

All the BANKS WILL DENY IT - not really in their interest to admit a problem until one of the senior managers has a problem when he or she gets home from work and goes Oh Oh!

So a number of us have submitted Reports to Trusteer - IF EVERYONE WOULD DO IT, we could get it fixed, and YES of course, Firefox works and it works with Rapport - which is ironic.

So I think Apple and Trusteer have to put their collective heads together.

In summary:

1) File a report with Trusteer and be as specific as possible Mac OS X Maverick Safari 7 and Trusteer Rapport (most current version) do not function together and effectively block us from logging on to our banks of other like places - try them all! ;,

2) Use Safari by turning OFF Rapport for now;.

3) Or use Firefox with Rapport until such time as the solution is found.

The day is Tuesday, October 28 and the current time is 2:27 P.M. EST.

The problem still exists at this day and time!

cheers

Ross

Hi All,

We would like to thank you all for raising the issue. Our engineers are working to resolve it as we speak. We expect a full resolution within a few hours.

We apologize for the inconvenience,

Trusteer Technical Support.

This might help a few of you.

I had this problem too. I upgraded to Mavericks and all of a sudden I could get to every website except my Bank of America. I tried scanning for viruses, disabling Rapport and even uninstalling/reinstalling Rapport.

As it turns out the problem was not directly a Rapport problem but indirectly, it was that I both my ethernet and wi-fi connections were turned on. Normally I have my wi-fi connection to my router turned off and I get access through my router with my ethernet connection. When I upgraded to Mavericks the other day it must have re-enabled wi-fi. When I turned wi-fi off I was able to connect to Bank of America again.

I will let the network geeks out there explain why this might be the case, but all I know is that it fixed it. It might fix it for other people out there so give it a try.

Now working correctly. Thank you.

No, my Mac is only on ethernet

Apple really changed how they handle website security from that of Safari 6.0.5.

I was able to resolve a problem with Safari 6.1 upgrade by going into the Security Preferences and selecting the "Mangage Website" buttons with regards to plugins.

I had to reset the settings on the web pages that I was having problems.

I don't know if this will resolve your problems as I am not sure how much difference there is in Safari 6.1 and 7.

I don't have plans to upgrade to Mavericks for a little while due to some applications not supporting it presenstly.

I hope this helps some of you.