Previous 1 2 3 Next 43 Replies Latest reply: Nov 23, 2013 4:28 AM by Youngleader Branched to a new discussion.
R. Andrew Holleron Level 1 (0 points)

I am unable to access my Bank website since upgrading to Mavericks (Safari 7)

I get the following error message in Safari before I even have the opportunity to

connect to my bank's website.


It works fine in Firefox and Chrome.

Access Denied

You don't have permission to access "" on this server.

Reference #18.a555ee3f.1382720248.13b74953

OS X Mavericks (10.9), Safari 7
  • gail from maine Level 7 (21,091 points)

    Hi R. Andrew,


    Check Safari Preferences>Privacy, and make sure that Block Cookies isn't set to "Always".





  • R. Andrew Holleron Level 1 (0 points)

    Block cookies is set to Never.


    It worked fine before Mavericks.

  • oldguy00 Level 1 (0 points)

    I have the same problem with TD site and a similar problem with Bank of Montreal.  The fix suggested doesn't do it for me either.  Something more fundamental wrong.

  • Kathmandu712 Level 1 (0 points)

    Exact same problem I'm having.  Come on Apple let's get it resolved!

  • lcat Level 1 (10 points)

    Same problem! ... definitely something with Safari 7, if you need to do your banking download Firefox, works no problem.

  • adi547 Level 1 (0 points)

    Wonder if other UK users have noticed a problem logging into Tesco Bank since OS X Mavericks upgrade?


    All i seem to get is a blank screen...please help somone.!!!

  • sonicsvt Level 1 (0 points)

    I am having this issue with TDBank also, any updates in Safari?



  • davemotion Level 1 (0 points)

    Having same issues with plugins settings in general. Changing the privacy plugins settings seems to have no effect. Quite a few sites just don't work anymore because of these settings. Sometimes it takes changing the settings 3 or 4 times before it does anything, including restarting Safari. I have to use Chrome or Firefox for the moment.

  • seb530 Level 1 (0 points)

    Same issue here with Tesco Bank - had to use Chrome

  • dickluxor Level 1 (0 points)

    Unable to access Nationwide bank account with Safari + Mavericks OK with Firefox!!!!

  • MikeChrista Level 1 (15 points)

    Had the same problem with Nationwide - solved it by disabling Trusteer Rapport and told Nationwide techs.

  • rodpaul1165 Level 1 (0 points)

    I have the same problem of login to my Banks in Canada and if I can get into one I cannot actually transact any business.


    Ditto of course with eBay although that is more a nightmare - it looks like you are logged in but you cannot do anything other than browse.


    A number of Canadian banks are reporting calls from customers like me who called in and asked what's going on?


    Then the light went on!


    So Bank problems are BMO, TD Bank, Bank of Nova Scotia, ING Direct, RBC.


    Help please. This is going on too long so I am using Firefox and my Macbook with the last version of everything which will stay like that until this is solved.

  • Likemybike Level 1 (5 points)

    I experienced the same problem where by I could not log into my Nationwide Bank account when I had upgraded Safari to the latest Version before Mavericks 6.1.0 on OSX Mountain Lion 10.8.5. I believe.


    I already had Trusteer Rapport installed as recommended by banks.


    Some Banks worked but Nationwide skipped the log in page and kept taking me to a page about Cookies telling me I needed to enable them but they were enabled. I just could not get into the Log In Page. Incidentally the Nationwides Cookies screen shot is of an out of date Cookies setting page - it is now under privacy in Safari preferences.


    I then installed Rapport again when it popped up as an option and bingo I could get to the Log In page.


    Took the plunge and upgraded last evening to Mavericks


    Same probelm occured cannot Log In to Nationwide.


    I have just stopped Trusteer Rapport and thank goodness I can get into Log On again.

    However when I logged out and tried to open another site Safari crashed with the following error message

    "safari quite unexpectedly while using trf.dylib plug-in"

    Chose Reopen and safari opened Ok


    I googled the message and that got me here - seems it is Trusteer Rapport


    So someone needs to sort this out I guess Trusteer I guess?


    Hope this is helpful




  • lcat Level 1 (10 points)

    Indeed, I confirm that stopping Trusteer Rapport cures this, therefore its a problem with Trusteer Rapport and its interaction with the new version of Safari.


    Thanks for your findings!

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