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I am unable to access my Bank website since upgrading to Mavericks (Safari 7)

I am unable to access my Bank website since upgrading to Mavericks (Safari 7)

I get the following error message in Safari before I even have the opportunity to

connect to my bank's website.


It works fine in Firefox and Chrome.

Access Denied

You don't have permission to access "http://www.tdbank.com/" on this server.

Reference #18.a555ee3f.1382720248.13b74953

OS X Mavericks (10.9), Safari 7

Posted on Oct 25, 2013 10:01 AM

Reply
43 replies

Oct 28, 2013 4:19 PM in response to R. Andrew Holleron

I have the same problem of login to my Banks in Canada and if I can get into one I cannot actually transact any business.


Ditto of course with eBay although that is more a nightmare - it looks like you are logged in but you cannot do anything other than browse.


A number of Canadian banks are reporting calls from customers like me who called in and asked what's going on?


Then the light went on!


So Bank problems are BMO, TD Bank, Bank of Nova Scotia, ING Direct, RBC.


Help please. This is going on too long so I am using Firefox and my Macbook with the last version of everything which will stay like that until this is solved.

Oct 29, 2013 1:05 AM in response to R. Andrew Holleron

I experienced the same problem where by I could not log into my Nationwide Bank account when I had upgraded Safari to the latest Version before Mavericks 6.1.0 on OSX Mountain Lion 10.8.5. I believe.


I already had Trusteer Rapport installed as recommended by banks.


Some Banks worked but Nationwide skipped the log in page and kept taking me to a page about Cookies telling me I needed to enable them but they were enabled. I just could not get into the Log In Page. Incidentally the Nationwides Cookies screen shot is of an out of date Cookies setting page - it is now under privacy in Safari preferences.


I then installed Rapport again when it popped up as an option and bingo I could get to the Log In page.


Took the plunge and upgraded last evening to Mavericks


Same probelm occured cannot Log In to Nationwide.


I have just stopped Trusteer Rapport and thank goodness I can get into Log On again.

However when I logged out and tried to open another site Safari crashed with the following error message

"safari quite unexpectedly while using trf.dylib plug-in"

Chose Reopen and safari opened Ok


I googled the message and that got me here - seems it is Trusteer Rapport


So someone needs to sort this out I guess Trusteer I guess?


Hope this is helpful


Cheers

John

Oct 29, 2013 6:42 AM in response to Likemybike

Thanks John. You are quite right. I did not think it could be Trusteer Rapport - but IT IS!


I did as you suggested and disabled Rapport and now I can login to transact business on all my Bank Sites and eBay as well.


It is supposed to protect from Malware but RAPPORT IS THE PROBLEM with Safari 7 so Trusteer (IBM) has to Fix this problem.


Great work!



Thanks again & Regards,


Ross

I am unable to access my Bank website since upgrading to Mavericks (Safari 7)

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