FIU (School) email not being added as a google account & won't let me send mail

Question

Level 1

9 points

FIU (School) email not being added as a google account & won't let me send mail

I have a school email address with Florida International University and its with google mail, even though the ending is @fiu.edu.

I tried adding it under Google when I add the account, but its not working. I've had to add is it as "other email account". I followed google's instructions for IMAP accounts and made sure all my settings were correct. But the other problem I'm having is sending mail out. It says that it can't send a message using the server smtp.gmail.com. Which is weird, because my other gmail accounts are able to send messages.

This is the error message:

The sender address was rejected by the server smtp.gmail.com.

The server response was: Must issue a STARTTLS command first. s9sm7225245obu.4 - gsmtp

Select a different outgoing mail server from the list below or click Try Later to leave the message in your Outbox until it can be sent.

Can anyone help with this issue?

Thank you

OS X Mavericks (10.9)

Posted on Oct 25, 2013 11:07 AM

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Answer 1

Rest4211

Level 1

10 points

Dec 26, 2013 3:51 PM in response to UMBEans

I had the same issue (with my FIU email as well) I called apple support and they gave me the following instructions. Seems to be working perfectly fine.

- Go to Apple Mail

- Hit on Preferences, go to Accounts and hit the "+" button

- Select "Add other mail account", and hit continue

- Enter your Full Name, FIU email address, and password (DO NOT HIT CREATE)

- Push down the option key, and while holding down the option key hit "NEXT"

- It will route you to the Incoming Mail Server Info window, here you will type in the Mail Server as: imap.gmail.com. Again type in your user name (complete FIU email) and password. And again, hold down the option key, and while holding down the option key hit "NEXT".

- Then it wil route you to the Outgoing Mail Server. Type in the Outgoing Mail Server as: smtp.gmail.com, and again your email and password.

-Hit Create

Once you see the email account on your Apple Mail sidebar, go to compose a new message and send yourself an email to your FIU email from your FIU email.

This worked for me and synced all my folders. Hope it works for you as well.

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Answer 2

UMBEans Author

Level 1

9 points

Oct 25, 2013 12:51 PM in response to KiltedTim

Thank you. I kind of resolved 1 of my issues on my own, about not being able to send mail. I had to go to "edit SMTP server list" and configure that.

Now I just need to figure out why I couldn't add the email under "google" and had to add it as "other"

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Answer 3

Dec 26, 2013 4:07 PM in response to UMBEans

It may be powered by google, bvut it is not Gmail. You need to add it as "another account" and get the server settings and security profile from FIU. I expect it all online in the campus intranet.

Grant

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