Why am I having issues receiving Facebook messages through the Messages application after installing OS X Mavericks?

Hi,

I don't have Facebook Account but is there anything on the Facebook site about it's Chat option's ability to work with Messages/Mavericks ?

Is the account in System Preferences > Internet account enabled for Messages ?

Have you tried deleting it here as well and re-adding it ?

9:05 pm Sunday; October 27, 2013

 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Actually, I've recently lost the ability to connect to Google Talk, AIM, or Facebook chat via messages. Also running Mavericks. I'm not a novice Mac user, and have tried every trick I know. Enabling/disabiling accounts, deleting/restoring accounts, and all the usual suspects have failed. I'm at a loss. iMessage and Yahoo work fine, but no joy with the ones mentioned above. All was well for a time after the Mavericks upgrade, then suddently dead.

Any thoughts? Ralph, I've followed your posts for years, and I think we've even video-chatted once or twice a while back regarding some pesky issue. You're quite the Mac-genious. Appreciate any insight you might offer.

Cheers,

Mark

Interestingly enough, I just tried something that seems to have fixed the problem, at least for the moment. I disabled SSL for AIM, and suddenly all three non-functioning accounts signed in. Weird. Even more weird - I re-enabled AIM SSL, and all accounts are still working.

Any idea what happened?

Hi,

I was about to suggest disabling SSL in the Jabber accounts (Although not all Jabber server allow non SSL logins)

I have not seen this where the SSL for AIM Logins effects the ability of Jabber ones to work.

Anyway thanks for the info.

10:30 pm Monday; November 18, 2013

 iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

I'm facing exactly the same issue on my MBP running OS X 10.8.5: Messages.app can't connect to my Jabber-Accounts (Facebook-Server and our XMPP-Server at work) since the last week in 2013!

I have also tried all of the above mentioned workarounds and like to mention, that curiously it's only the Messages.app not connecting to my jabber-accounts (iCloud & Yahoo work fine). I have added these accounts using the same credentials in Adium and - Voilá - Adium is connecting easily to any Jabber-Server. This solved my problem for now, but:

I just don't like to use 2 Chat-Apps at the same time and the integration of iMessages is just too nice.

I wonder what I can do to dig deeper / further troubleshooting? I don't really understand where & if to find any hints in Console.app or anywhere else ... Anybody here to help us?

Hi,

In System Preferences > Network > Advanced Button > DNS tab try adding a public DNS server.

I use 8.8.8.8 and 8.8.4.4 which are both run by Google.

8:19 pm Tuesday; January 7, 2014

 iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Thank you very much, Ralph!

Unfortunatly your workaround didn't change anything. Still connecting to Jabber-Accounts with Adium, but not with Messages.app

Any other ideas, anybody?

Thank you in advance and have a perfect day!

Hi,

In the Finder use the Go menu whilst holding the ALT key down and select the Library that appears.

Navigate to Preferences.

Find the com.apple.ichat.Jabber.plist and drag it to the Trash.

Restart the app.

8:33 pm Wednesday; January 8, 2014

 iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

That's quite a good idea, thank you. I remember deleting pref-files helped me in the past with some other Apps. Unfortunalty not today with Messages.app 😕 I even deleted the other ichat-pref-files, but didn't work as well.

*sigh* some more ideas? do you like to see an appropriate extract from the Console.app?

Hi,

I was quite specific about which .plist to delete as if you have no other issues it is pointless deleting the AIM or Subnet (Bonjour) or Yahoo ones as they will not effect the Jabber logins.

Deleting the LLSharing list one only removes items from the Recent Lists in the File menu > Recent Items.

The Status Messages one only deletes the Saved Status Messages you may have made for Buddy lists.

Deleting com.apple.ichat.plist itself mostly messes up your Preferences and some menu choices.

Try deleting com.apple.imagent.plist as this is involved with logging in the Accounts to the various servers.

9:35 pm Wednesday; January 8, 2014

 iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Thank you for your comprehensive reply and usefull information about these plist-files.

I have acutally not deleted any of these, but rather moved them into a desktop-folder (for easier recovery).

However, when moving com.apple.imagent.plist & com.apple.ichat.Jabber.plist and restartet the App, nothing changed

Hi,

The two .plists should have been recreated when the app was started up again. Did this happen ?

7:45 pm Thursday; January 9, 2014

 iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

well

com.apple.iChat.Jabber.plist

got recreated, the other not

Hi,

IMAgent is also supposed to start when the computer starts up.

It performs a "Listening" function in the background if you don't start up Messages.

If you can't find the .plist open the Activity Monitor (Applications/Utilities) and see if it is listed as function that is running.

8:07 pm Friday; January 10, 2014

 iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Hello, sorr yfor late reply.

In activity monitor there is "imagent" active, and I can't force quit it. In my users-preference folder the plist has not been recreated yet (even after restart, or restart in safe_mode).

I'm curious to hear how this relates to the connection-issues with my jabber-accounts and there's any way to solve it ;-)