fcosilvas

Q: incorrect apple id cannot be used to unlock this iphone

after having updated my ios to the latest version, I can not activate my iphone, and shows me the following message

 

incorrect apple id cannot be used to unlock this iphone

iPhone 4, iOS 7.0.3

Posted on Oct 25, 2013 2:21 PM

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Q: incorrect apple id cannot be used to unlock this iphone

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  • by KiltedTim,

    KiltedTim KiltedTim Dec 13, 2015 10:25 AM in response to Arthur.wutt
    Level 9 (55,926 points)
    Mac OS X
    Dec 13, 2015 10:25 AM in response to Arthur.wutt

    The solution is simple and has been stated numerous times. You have to use the correct iCloud account.

  • by Arthur.wutt,

    Arthur.wutt Arthur.wutt Dec 13, 2015 10:42 AM in response to KiltedTim
    Level 1 (0 points)
    Dec 13, 2015 10:42 AM in response to KiltedTim

    sorry for my english.

    the problem is:

    - I used my iphone for a while

    - I decided to sell it and erased it from icloud(but i forgot to unbind it from icloud completely)

    - I havent sold it and tried to turn it on

    - there was message to unlock iphone, login+password raised error "this appleid cannot be used to unlock this iphone"

    - I tried to unbind iphone through "find my iphone". there WAS my iphone, and I deleted it.

    - the error was the same, so I found at forums that it is case when you should put in login and OLD password which was been used to activate the iphone. But password has already changed.

     

    So, what kind of correct iCloud account should I use?

  • by KiltedTim,

    KiltedTim KiltedTim Dec 13, 2015 10:45 AM in response to Arthur.wutt
    Level 9 (55,926 points)
    Mac OS X
    Dec 13, 2015 10:45 AM in response to Arthur.wutt

    Does the phone have an active Internet connection? An Internet connection is REQUIRED. You need to use the Apple ID that was used to activate iCloud and Find my iPhone and the current password for that account.

  • by Arthur.wutt,

    Arthur.wutt Arthur.wutt Dec 13, 2015 11:17 AM in response to KiltedTim
    Level 1 (0 points)
    Dec 13, 2015 11:17 AM in response to KiltedTim

    Yes, of course the internet connection was active, the problem is that you have to use Apple ID and password that was used to activate the iphone, but i changed password when the iphone was erased. So when I use my new password there is error: ...cannot be used to unlock the iphone. But when i use my Apple ID and old password that were used to activate the iphone, the error is "wrong password". I am sure that it is correct Apple ID.

  • by Arthur.wutt,

    Arthur.wutt Arthur.wutt Dec 13, 2015 11:19 AM in response to KiltedTim
    Level 1 (0 points)
    Dec 13, 2015 11:19 AM in response to KiltedTim

    Sorry about that, it was my mistake. The problem was in hint: "to activate your iphone put login/password of a******@gmail.com account", but the email is completely another

  • by ajestoo,

    ajestoo ajestoo Dec 21, 2015 7:45 AM in response to KiltedTim
    Level 1 (0 points)
    Dec 21, 2015 7:45 AM in response to KiltedTim

    I have read this thread from the beginning because I've just experienced the same problem.

    I bought my iPhone 6 brand new from the Apple Store in the U.S (now I'm in Indonesia), and I set up the phone myself with MY OWN Apple ID. I've never changed it or anything. Then, since upgrading to iOS 9.2 my phone has been overheating and draining the battery which is why I reset my phone. Before resetting my phone I turned off Find My iPhone.

    But on the startup screen it asks for Activation Lock that requires s*****@y*****.com and my ID is in g**** and I thought maybe it connects with my dad's phone which has the same email initials but still doesn't work.

    I haven't tried contacting Apple since it just happened about an hour ago. But since this thread has been here for almost two years, I guess I will have no luck other than exchanging the phone with the new one (if that's even possible) or just get the new one.

     

    If anybody can help, it will be much appreciated!

  • by sung ah,

    sung ah sung ah Mar 15, 2016 7:56 PM in response to AnaMusic
    Level 1 (0 points)
    Mar 15, 2016 7:56 PM in response to AnaMusic

    What if i don't know the original Apple ID?

  • by KiltedTim,

    KiltedTim KiltedTim Mar 16, 2016 3:40 AM in response to sung ah
    Level 9 (55,926 points)
    Mac OS X
    Mar 16, 2016 3:40 AM in response to sung ah

    It's a brick.

  • by znomad,

    znomad znomad Apr 26, 2016 7:31 AM in response to fcosilvas
    Level 1 (4 points)
    Apr 26, 2016 7:31 AM in response to fcosilvas

    Seem like Apple can't solve this problem. I'm the new victim

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Apr 26, 2016 9:09 AM in response to znomad
    Level 9 (58,896 points)
    iPhone
    Apr 26, 2016 9:09 AM in response to znomad

    znomad wrote:

     

    Seem like Apple can't solve this problem. I'm the new victim

    What problem do you expect Apple to solve? What do you feel you are the victim of?

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Apr 26, 2016 9:22 AM in response to znomad
    Level 9 (59,201 points)
    iPhone
    Apr 26, 2016 9:22 AM in response to znomad

    znomad wrote:

     

    Seem like Apple can't solve this problem. I'm the new victim

    No, Apple cannot solve the problem of buyers failing to do their due diligence before purchasing.

  • by jayfromclarksville,

    jayfromclarksville jayfromclarksville May 25, 2016 7:08 PM in response to fcosilvas
    Level 1 (4 points)
    May 25, 2016 7:08 PM in response to fcosilvas

    HI, recently, I have purchased iPhone 6- unlocked from Apple Store. I  using iPhone 5 since since 2014. Now, I am trying to activate my new iPhone 6,   I get an error message that this is is not correct to unlock the phone. I have turned off the Find my phone feature in my old phone.

     

    any suggestions,

  • by deggie,

    deggie deggie May 25, 2016 7:24 PM in response to jayfromclarksville
    Level 9 (54,662 points)
    iPhone
    May 25, 2016 7:24 PM in response to jayfromclarksville

    If you purchased it new from the Apple Store make a Genius Bar appointment and have them reset it.

  • by ScarSG,

    ScarSG ScarSG Jul 4, 2016 1:10 AM in response to fcosilvas
    Level 1 (8 points)
    iPhone
    Jul 4, 2016 1:10 AM in response to fcosilvas

    i have original apple id and password but it don't work ... i signed out from id after that i erase content and settings and now it tells me that my id cannot be used

  • by Ravi.Sood,

    Ravi.Sood Ravi.Sood Aug 2, 2016 4:32 AM in response to fcosilvas
    Level 1 (8 points)
    iPad
    Aug 2, 2016 4:32 AM in response to fcosilvas

    how can i unlock my iphone

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