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Massive problem with audio interface

Hi there.


I recently bought a brandnew iMac 27" Haswell i7. I encountered problems with my Focusrite Scarlett 18i8 audio interface. These are buzzing, clicking and noise immediately or after 3 minutes or so. I tried everything, re-installed the driveres several times, nothing, really nothing worked.


Then I bought an RME Babyface audio interface - and guess what? It's the same problem. I also have a massive sound noise after some minutes or the recording channel in Garage Band drops completely.


What is wrong here? I already tried using a different power plug, tried all USB ports, turned off WiFi, HDD sleep mode, etc. Nothing worked.


Do you have an idea?


I appeciate your help,

Adrian.

iMac (27-inch, Late 2013), OS X Mavericks (10.9)

Posted on Oct 25, 2013 1:29 PM

Reply
762 replies

Feb 6, 2014 11:37 AM in response to BrooklynQueensBorder

My experience was similar - though the tech support on the phone did try hard to be helpful; we spent 3 calls and over 3 hours on the phone together.


When I brought my computer into the retail store, as requested by phone support, they kept my machine for a week. After a full week of 'testing' they came back to me to let me know they couldn't diagnose any problems.


I asked them if there tested it with an external audio interface - their reply "no we just tested with internal audio and it worked fine".


Thanks for paying zero attention to the problem I reported and basically ignoring the issue.


C'mon Apple, I know the pro audio community isn't your money maker, but you sure do love to use us in your commercials and marketing to make the products feel cool.


Keeping the faith here, just please let us know you are working on a fix.

Feb 6, 2014 3:26 PM in response to derKlecks

OMG, November problems and still not working fine? I was apple user for the first time with this Mac and I'm completely sad... Thinking why spent so much money if I have to work with a stupid laptop because Apple is taking such a LONG time...


What about the money audio producers are losing?



PD: I'm with the first beta someone posted and, dropouts are not ocuring, but clicks and pops EVERYTIME I record...

Feb 6, 2014 4:25 PM in response to hankboomer

Hey I just finished reading all these post and probably like verybody I am very upset, same problem. No audio.

But there is hope - The option you have chosen, I was thinkig to do same thing, buy Apollo Twin, seems is working!


Have a look:


http:/http://www.youtube.com/watch?v=yGQCzqq8xP8


Another option:


http:/http://www.sweetwater.com/store/detail/TAC2


and last one:


http:/http://www.macrumors.com/2014/02/06/mavericks-build-13c53/



Regards


Zeeck

Feb 7, 2014 7:45 PM in response to derKlecks

Hey guys,

iMac, fusion drive, Mavericks, motu soundcard... Same problems here...

My iMac came with Mountain Lion and I did the stupid thing to upgrade...

With mountain lion almost everything was ok. I say almost, because problems with USB 3 were there... For example, every time that I was turning off Ableton Push and there was music still playing from Motu, the whole audio system stoped for 1 second or something. One time I ejected an external hard drive (usb3) and happened the same.

But nothing can be compared to the problems that were intriduced since Mavericks came in... I can go for a clean instalation of Mountain Lion but I think i will wait for 10.9.2. If nothing changes, I think that everyone should go to an Apple store and make them understand how stupid this whole situaton is...


THE MOST ANNOYING THING IS THAT APPLE SAYS NOTHING ABOUT IT...

Feb 9, 2014 2:43 PM in response to Markkittus

Folks,


This is an update. I've been running OS X 10.9.2 (13C44) (I think this is the third beta) for a week. It resolved my problems, removing the pops and clicks that occured with the ealier beta. i've waited to post to see if things would remain fixed. Works fine with MIDI software (Kontakt, etc.), audio recording, and playback, bouncing, etc. Had four hour session last night, and mixed all day today.


As this may not work for everyone, my setup is as follows:


Interface: Saffire Pro 40 -> Firewire 400 --> 800 adaptor --> Thunderbolt adaptor --> iMac


iMac:

27inch

3TB fusion drive

Graphics NVIDIA GeForce GTX 775M 2048 MB

16 GB 1600 MHz DDR3

3.5 GHz Intel Core i7


Best of luck to everyone.

Massive problem with audio interface

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