derKlecks

Q: Massive problem with audio interface

Hi there.

 

I recently bought a brandnew iMac 27" Haswell i7. I encountered problems with my Focusrite Scarlett 18i8 audio interface. These are buzzing, clicking and noise immediately or after 3 minutes or so. I tried everything, re-installed the driveres several times, nothing, really nothing worked.

 

Then I bought an RME Babyface audio interface - and guess what? It's the same problem. I also have a massive sound noise after some minutes or the recording channel in Garage Band drops completely.

 

What is wrong here? I already tried using a different power plug, tried all USB ports, turned off WiFi, HDD sleep mode, etc. Nothing worked.

 

Do you have an idea?

 

I appeciate your help,

Adrian.

iMac (27-inch, Late 2013), OS X Mavericks (10.9)

Posted on Oct 25, 2013 1:29 PM

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Q: Massive problem with audio interface

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  • by CSU.TV,

    CSU.TV CSU.TV Apr 26, 2014 6:06 AM in response to derKlecks
    Level 1 (0 points)
    Apr 26, 2014 6:06 AM in response to derKlecks

    The bigger problem effecting all external devices is the Operating System: iOS. In its current state, bad audio in any recording situation.

     

    Fix?

  • by Jay Colin,

    Jay Colin Jay Colin Apr 29, 2014 8:31 AM in response to derKlecks
    Level 1 (0 points)
    Apr 29, 2014 8:31 AM in response to derKlecks

    Wow apple really dropped the ball on the audio part of there update.

     

    Been having major clicks and pops sinds January!!!! I geuss their main focus is on the graphicworld right now as their are no movements what so ever to get this problem cleared.

     

    I have seen my workflow dicrease to almost not want to work on my imac any more. I love apple,truly do but this is really frustrating.

     

    Just to tip you guys out there who plan to by a different soundcard. Dont border. The cracks and pops also emerge when in this case my apogee duet firmwire is not connected.

     

    What helps is to restart your mac everytime the 8bit sound or clicks and pops appear. which for me is around every 30 min. Such a shame that this is happening. I cant just go and buy a PC all my stuff and plug ins i use are Apple oriented. So basically i'm screwed untill Apple desides to finally adress this manner properly and not with bandaid solutions.

     

    Come on guys. Step up to the plate and let us all enjoy the strenght of Apple computers in it's full form. Im in the final stages of mixing my album and this is just throwing me miles away from my deadline! DO SOMETHING!!

  • by Jean-Mo,

    Jean-Mo Jean-Mo May 1, 2014 3:13 PM in response to derKlecks
    Level 1 (0 points)
    May 1, 2014 3:13 PM in response to derKlecks

    It´s ok for me and my Motu 8Pre i have desinstal the last driver from motu website and re-install an hold driver from 09/2012 and after restart my MacBook retina 13" the test was perfect, ni more 4bit sound ;)

  • by Gabotb,

    Gabotb Gabotb May 1, 2014 6:17 PM in response to Jean-Mo
    Level 1 (0 points)
    May 1, 2014 6:17 PM in response to Jean-Mo

    My sotution was: i changed mi imac 27 fusion drive for a Macbook Pro i7 15" 1tb Solid State. Then i got a Motu 828 Thunderbolt. End of this problem...

  • by tempo63,

    tempo63 tempo63 May 9, 2014 1:58 PM in response to Gabotb
    Level 1 (0 points)
    May 9, 2014 1:58 PM in response to Gabotb

    I have the same setup, except I have the Motu 828 mk2 with firewire to thunderbolt adapter. I still get the crackles in Ableton Live.. Also for some weird reason, at a very basic project, with not many plugins in use, my cpu monitor is just as hight as my previous ****** 13 inch i5 macbook pro. I guess that also has some to do from the ableton side, but still... It's disappointing to buy a workhorse for almost 3000 dollars and you can't enjoy a seamless workflow.. I want my trust back from apple...

  • by Vadalino,

    Vadalino Vadalino May 15, 2014 12:57 PM in response to derKlecks
    Level 1 (5 points)
    May 15, 2014 12:57 PM in response to derKlecks

    10.9.3 is out!

  • by Simon Edwards1,

    Simon Edwards1 Simon Edwards1 May 15, 2014 2:37 PM in response to Vadalino
    Level 1 (0 points)
    May 15, 2014 2:37 PM in response to Vadalino

    Thanks for the heads up.

     

    No mention of audio in the release notes though....

  • by JimGr,

    JimGr JimGr May 15, 2014 8:27 PM in response to Simon Edwards1
    Level 1 (0 points)
    May 15, 2014 8:27 PM in response to Simon Edwards1

    I've had the USB audio problem all along. Fusion Drive, latest iMac fully loaded. I've upgraded the latest Logic a couple days ago and now the new system. So far as I can tell, for the first time I bought the machine, audio through USB works without issue and it never did before. I recorded 3 minutes and it was pristine. When monitoring the recording while playing there was a long delay between playing and hearing, but I don't care about that because I can monitor the actual sound separately. Try this one out, at least for me it works for the first time.

     

    Audio equipment tested:Korg Kronos keyboard transmitting audio directly from the keyboard's USB out to the iMac's USB in. Lots of other things open at the same time. Perfect recording. Everyone with issues should try this again and see if it is magically fixed. This is the first time in the life of my machine that recording without clipping kinds of noise has been possible.

  • by Vadalino,

    Vadalino Vadalino May 16, 2014 4:47 AM in response to Simon Edwards1
    Level 1 (5 points)
    May 16, 2014 4:47 AM in response to Simon Edwards1

    All this release has been focused on audio driver issues - as you can see JimGr solved his ones.

     

  • by Token Boomer,

    Token Boomer Token Boomer May 16, 2014 6:39 AM in response to Vadalino
    Level 2 (294 points)
    iPad
    May 16, 2014 6:39 AM in response to Vadalino

    Well  I'm glad for those who saw improvement with 10.9.3.   It did nada on my system.   So either Apogee is behind the eight ball on this one or Apple just doesn't support the brand it championed for all these years.  I'll be looking for another interface.

  • by CSU.TV,

    CSU.TV CSU.TV May 16, 2014 8:24 AM in response to Token Boomer
    Level 1 (0 points)
    May 16, 2014 8:24 AM in response to Token Boomer

    So you may read for yourself, Vadalino, and as Simon Edwards 1 said, no mention of audio problems, here are the notes:

    About the update

    The OS X Mavericks 10.9.3 Update is recommended for all Mavericks users. It improves the stability, compatibility, and security of your Mac.

    This update:

    • Improves 4K display support on Mac Pro (Late 2013) and MacBook Pro with 15-inch Retina Display (Late 2013)
    • Adds the ability to sync contacts and calendars between a Mac and iOS device using a USB connection
    • Improves the reliability of VPN connections using IPsec
    • Resolves an issue that prevented Font Book from installing PostScript Type 1 fonts
    • Improves reliability of copying, editing and inspecting permissions of files on an SMB file server
    • Improves reliability of network home directories
    • Improves stability when installing configuration profiles
    • Improves login speed for users in Active Directory groups
    • Includes Safari 7.0.3

     

    Updating now, so I'll test it with the Focusright interface and get back.

  • by larsomat,

    larsomat larsomat May 16, 2014 9:05 AM in response to CSU.TV
    Level 1 (0 points)
    May 16, 2014 9:05 AM in response to CSU.TV

    I've had crackling problems on my MB Pro 15" retina with a Focusrite VRM-Box, forever. Nothing helped, no driver updates or OS updates.

     

    Been on the 10.9.3 beta for about two weeks. No problems since then. I'm downloading the full release right now, but I'm pretty optimistic that my problem has been solved. Finally!

  • by RayNL,

    RayNL RayNL May 16, 2014 10:36 AM in response to larsomat
    Level 1 (4 points)
    May 16, 2014 10:36 AM in response to larsomat

    As of today I am on Mavericks 10.9.3 ITunes 11.2 iMac late 2013 27" with 3TB Fusion Logic Pro X 10.0.7 Motu Ultralite mk3 1.6 build 60625 Neumann KH120a monitors.

     

    I still get the occasional odd distortion/ hiccup even when just playing an Apple AAC ripped CD in iTunes via USB.

     

    Via Firewire it seems a bit more stable than it was (not hard), but not perfect. Sometimes there seems to be an odd 'warble' like listening to an old tape capstan with a flat spot, and the play head on Logic Pro X seems more jerky that it used to be. Under iTunes I get the odd glitch, but not always at the same point in a song.

     

    Edit: at least some of my current problems seem to be in iTunes itself, as I can hear the same "digital clipping" over the internal speakers too.

     

    I mean if you can't even play a couple of songs without problems on standard releases of code, what sort of testing are these developers doing? Certainly not any lengthy critical listening on audio interfaces from multiple manufacturers if you ask me.

  • by larsomat,

    larsomat larsomat May 16, 2014 1:08 PM in response to RayNL
    Level 1 (0 points)
    May 16, 2014 1:08 PM in response to RayNL

    RayNL wrote:

     

     

    Edit: at least some of my current problems seem to be in iTunes itself, as I can hear the same "digital clipping" over the internal speakers too.

    It sounds to me as if you have the EQ of iTunes activated. The iTunes EQ is very bad, always has been. Your iTunes problem should go away as soon as you deactivate your EQ.

  • by JimGr,

    JimGr JimGr May 16, 2014 2:37 PM in response to larsomat
    Level 1 (0 points)
    May 16, 2014 2:37 PM in response to larsomat

    I agree that is something to check. When I discovered the latest OSX fixed my USB recording problems I did get a little clipping on playback in Logic. It turned out I had to pull down the master volume sliders some because even though the recording didn't clip the playback was set too loud and was tickling the red a little too much.

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