jakecool84
Level 1
(1 points)
Q: iTunes error 17 when upgrading/restoring?
Every time I try to restore or update my iPhone 5s in iTunes (using my Windows Vista) I get the message "The iPhone/iPod cannot be updated. An unknown error occured (17)", and my iPhone is stuck in recovery mode. (I have a program to "kick" it out of recovery mode so I can still use it without needing a restore.) I'm not sure what is causing the problem, but it's really anoying and I would like to get it fixed ASAP. I have already tried restarting my computer, uninstalling and reinstalling iTunes, disabaling my firewall, and uninstalling my antivirus, but nothing has worked. I am positive that the problem is not being caused by the iPhone because I have tried to restore / update my old iPod 4g, resulting in the same error code... One more thing, I was getting "error 3004" earlier, but that turned into "error 17" whenever I disabled / uninstalled my antivirus (McAfee from Bell)... Any ideas on how to fix this? Thanks.
iPhone 5s, iOS 7.0.2
WickedOrange
Level 1
(10 points)
Hi,
I've just had the same problem with iPhone 5s and because I have a Windows PC and a MacBook Pro, I tried on both side: with the same error : unknown error (17). I found a post here on the apple community, about how to fix this error on Mac OS X (https://discussions.apple.com/message/24051676#24051676) and it worked for me. I tried, after fixing the problem on OS X, to see if there's any similar fix for Windows and I found this (http://www.enterprisenetworkingplanet.com/netsysm/article.php/991281/Net-Tip-etc hosts-for-Windows.htm).
In theory, in /Windows/System32/drivers/etc there's a file named "hosts" that looks like the one on Mac OS X.
I haven't tried yet but maybe if you delete from that file all the *.apple.com entries, it should work again.
Let me know!
