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  • lifeforms Level 1 Level 1 (5 points)

    Unfortunately, I am still seeing all kinds of problems with Pages 5.1 on SMB:

     

    - "You don't have permission to write to the folder that the file is in."

    - "The location of the document cannot be determined."

    - Documents are often silently corrupted without error when saving to SMB.

    - Even moving files to the desktop temporarily and moving them back to a share is not stable; I just got "Some images are missing because they were deleted from the document." and all the images from the .pages doc were gone - nice!

     

    So for me, the iWork update didn't solve anything.

     

    There are other apps misbehaving on shares too with Mavericks, so it seems to me the real problem is in the base system and not in iWork. Something seems fundamentally f-ed up there (SSHFS is broken in horrible ways too). Complex magic happening in the background such as auto-versioning and bundles make any problem worse, of course.

  • Wolf.NBM Level 1 Level 1 (0 points)

    Something we noticed...

     

    We received several new MacBooks with Mavericks pre-installed. So far, we have not had any issues with these accessing SMB shares, weird permission problems, or problems with iWork. While iWork seemed to be fixed on my MBP, which was an upgrade, I was still having ongoing SMB/CIFS problems. Primarily random disconnects, access and permission issues.

     

    Yesterday- I wiped the "disk" and did a new/clean install of Mavericks. So far- everything works fine. I have not done any of the "hacks" previously recommended, and have no problem accessing SMB shares on Windows servers (corporate/enterprise). I'm wondering if this is some issue that was more caused by a problem with the upgrade process? Today is my first full day working with the clean install though, so I will report any problems if they come back. I'm trying to use iWork and the built-in Mac apps as a complete replacment for MS-Office (which is our ultimate goal), so I am hoping this works this time.

  • lifeforms Level 1 Level 1 (5 points)

    Let us know if you keep having good results. Everybody having problems here has upgraded from earlier OS X versions. I'd be willing to wipe a box clean to see how it goes.

  • Wolf.NBM Level 1 Level 1 (0 points)

    This is really frustrating...

     

    First, while it wasn't part of the original Topic, installing Mavericks from scratch seems to have fixed most of the SMB issues that appeared with the upgrade. So- that alone was worth the hour or so it took to wipe the drive and install it from scratch. (I've got a really-really fast Internet connection, so your install time will obviously vary since it is a download.)

     

    Even with a wipe and clean install of Mavericks, the original iWork issue I was having came back. I was getting stuck in the "The file 'xxxxx.pages' couldn't be opened." loop of **** for files stored locally on my Mac. Oddly- it was no-longer happening on SMB (CIFS) shares. (Which I guess is one positive thing.)

     

    After digging around some more- I found a "solution" of disabling "Documents and Data" in System Preferences => iCloud, or clicking on Options for it and turning it off for Pages and Numbers. This ***** because you can't share to iCloud anymore (if you were using that feature). Some have said you can toggle it back on after a restart, but then the problem can re-appear again at random. There are several Apple discussion threads for it, as well as threads on other forums.

     

    So- I guess Apple broke iWork with its iCloud integration interfering with how local files are managed.(?) I can't believe they still haven't even acknowledged this.

  • Wolf.NBM Level 1 Level 1 (0 points)

    I think I found the problem, which will hopefully help others, although I need to do more testing (again) to verify things...

     

    After turning off iCloud for Pages and Numbers (see my previous post), I went to iCloud.com in Safari and logged-in. Several of the documents I've been having problems with were there. So- I had documents and spreadsheets with the same names stored on iCloud and in my local Documents folder. It seems like Pages and Numbers have issues reconciling that, and unless you turn iCloud off- give preference to the iCloud file regardless of where you opened the original.

     

    I guess the only solution is to probably make sure you work on particular iWork files either exclusively in iCloud or locally (or on a network share). If you open a file from a local folder (like Documents) and save it to iCloud so you can pick it up on another computer- the next time you open that file in Documents- you may have the same problem.

     

    What needs to happen (come on Apple!) is iWork should prompt you and say something like "The same file name exists in iCloud and {local folder}- what would you like to do to resolve this?" Giving you the option of where to save it, or to sync everything to the newest copy.

  • geertss Level 1 Level 1 (0 points)

    Since the recent updates of pages and numbers, all is ok now.  I don't see any issues anymore with this.  So for me the problem was related to pages and numbers but not to SMB of osx.

  • Wolf.NBM Level 1 Level 1 (0 points)

    I spent some time this morning trying to "break" this, and haven't been able to. The versions of Pages and Numbers files I had on iCloud were from before the latest update for iWork, so maybe Apple actually did fix things, but iWork couldn't clean up the previous mess.

     

    My best advice- if you are stuck in the dreaded "The file 'xxxxx.pages' couldn't be opened." loop in iWork- disable "Documents and Data" in iCloud on the Mac, go into the Web interface for iCloud, download any critical iWork files (perhaps to another folder so you can compare them to local ones), and then wipe them. You should then be able to turn Documents and Data in iCloud back on.

     

    Hopefully this will be a "permanent" fix.

  • Wolf.NBM Level 1 Level 1 (0 points)

    Nope...

     

    Just tried editing a spreadsheet in Numbers, and got stuck in the "The file "filename.numbers” couldn’t be opened." loop again. I'm done with this.

     

    iWork is just not reliable, especially if you work on a network. I might try it again when the next version of it comes out, whatever that ends up being, but for now- I'm going back to OpenOffice.

  • JeroenKeerl Level 1 Level 1 (0 points)

    I went through the whole issue with one of my customers, using the latest iWork suite on Mavericks in combination with a 2012 R2 file server.

     

    My customer found a workaround, which has been working stable for now:

     

    The problem seems to arise, if you save a Keynote file to SMB and then close Keynote with the red X, top-left in the window.

    For all we could find out, Keynote seems to damage the index.key file.

    Opening the file seems to work after that, deleting or editing the file leads to errors.

     

    However, if my customer closes Keynote via the menu (In German: Ablage - Keynote beenden), in English (just guessing!): File - End Keynote, the Keynote file is properly closed and can be openend, edited and saved.

     

    Although this workaround seems to work for my customer (all in all only 12 Macs), I'd be grateful to see if this works "in the wild" as well.

     

    Cheers

    Jeroen

  • PeterBreis0807 Level 7 Level 7 (32,580 points)

    Just to be clear the problem is just with Pages 5, Keynote 6 and Numbers 4?

     

    There is no problem with iWork '09?

     

    Peter

  • Laurent Seroude Level 1 Level 1 (65 points)

    Peter, you keep repeating that gong back to 09 fix the problem BUT it takes away the ability to use iCloud or share documents with mobile devices...NOT an acceptable solution. Apple needs to fix the server SMB problems in 3.2.2 (and not force us to upgrade to yosemite then charge us for Server 4 which has not even fixed this problem completely!) as well as iWork so we can share iWork documents on a server without creating folders or having to download/edit/upload. We can share Word and Excel documents this way, why Apple cannot get it done for Pages, Numbers and Keynote? All needed is to allow the server to support versions (easy to do since they do it on the iCloud Drive).

  • PeterBreis0807 Level 7 Level 7 (32,580 points)

    With over 100 features missing from Pages 5 what is the point of exchanging anything "created" with Pages 5.

     

    The archtypical American solution, "Convenience" at the price of massive inconvenience.

     

    Junk for junk's sake, but thankfully the user's attention span doesn't stretch beyond 5 minutes. If they ever had better, or ever knew what better is, they can't remember.

     

    Peter

  • Laurent Seroude Level 1 Level 1 (65 points)

    PeterBreis0807 wrote:

     

    With over 100 features missing from Pages 5 what is the point of exchanging anything "created" with Pages 5.

     

    The archtypical American solution, "Convenience" at the price of massive inconvenience.

     

    Junk for junk's sake, but thankfully the user's attention span doesn't stretch beyond 5 minutes. If they ever had better, or ever knew what better is, they can't remember.

     

    Peter

    I hope that you are kidding, this is not an answer/solution and sounds instead as a bad apology for Apple shortcoming by suggesting that there is no point in sharing those documents....Pages, Numbers and Keynote 5 are missing features from 09 but they works well and have already enough features for my students to use it instead of Word/Excel/PowerPoint. As long as it fits our work needs, sharing our documents is CRITICAL to do our work (scientific research) and should be available and easy with OS X server and any kind of documents (as it has been the case with our Panther server since 2004 and still going without any problems whatsoever!). With the update to Maverick server and the new iWork, our computing has been more and more miserable and I am losing hope that Apple will ever sell again robust server/productivity solution that works as well as Panther/iWork09/Office old system....

    Software/hardware quality is not going in the right direction for the past 2 years: no more 17" laptop, mac mini not upgradeable anymore, no more servers, no more iPod classic, still no 128BG iPod touch, no more iWeb/iDVD, no matte display options, 4 out of 4 laptops bought since 2010 broke their hard-drive and the batteries are dead although mostly used powered while my 2002, 2004 and 2006 laptops are still running and never had any issues. I have used Macs since 1989, maintained Mac Servers since 1991 and bought dozens of Macs, iPods, iPhones and iPads but it is more and more likely that I will not replace my Apple products. For sure, my lab as well as my university has spent much less on Apple products this year than in the past years....

  • PeterBreis0807 Level 7 Level 7 (32,580 points)

    So FINALLY you are taking the hint.

     

    Peter

  • Laurent Seroude Level 1 Level 1 (65 points)

    I have no clue what hint you are talking about....If you ask my wife my sarcasm detection ability are worse than Sheldon Cooper, so please do not use sarcasm or hint and just say what you want to say....I don't think that someone that has accumulated 31000+ points would be a troll using "hint" to encourage Apple users to stop using Apple hardware and software. Since your points give you the ability to attend conference calls, I was hoping that Apple may get an ear about those issues and how it affects their long-time customers that trusted them and stick with through the darks years. It is obvious that filling bug reports or calling support has not helped for this issue (or get back features from 09).