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  • averism Level 1 (0 points)

    Hi guys!

    My best friend has the same promblem - he bought Macbook Air this summer, everything worked like charm.

    This week we've upgraded to OS X Mavericks. Now his Macbook shuts off unexpectedly.

    Sometimes - twice a day; sometimes - zero times a day.

    It has happened 5-6 times over past 4 days.

    We've tried SMC reet without any result ((((

    What shall we do!?

    That is very annoying and I am afraid that it harms the computer!

    Is anyone in Apple going to do anything with this!?

  • rcrider4 Level 1 (0 points)

    I'm sad to say that the SMC reset did not actually fix it for me. It just stopped for a little while and then started again.

  • adihey Level 1 (0 points)

    Have the same issue.  I bought my Mabook Air 13 inch last week and tonight, while typing a document the screen went black.  The keyboard was still lighted.  Clicked the mouse, pressed the power button, even plugged the power cord, thinking the battery just died - nothing.  I held the power button a few seconds, then it started back up.  Opened up like it was asleep - nothing lost in my document and all webpages in the same position.  Hope they fix this.  Or, has anybody found a solution yet? 

  • Cazooch Level 1 (0 points)

    Macbook Air 13" One week old, upgraded to Mavericks and shuts down, randomly, requiring hard reset to start.


    Not acceptable. Apple release a software fix please...

  • robojr Level 1 (0 points)

    I am having the same issue.  It is not like a hard shutdown.  Since mavericks install, I will come back to my computer and it will have a shutdown has been cancelled because doc x was not saved.  Other times it is off because I did not leave a doc open.


    It looks to me durring a screen sleep or lock it is like it is triggering a shutdown command and if I have something that would cancel that , the computer is up.  if not it shuts down.




  • Magnum67 Level 1 (0 points)

    I ordered a mid 2010 macbook from OWC. I downloaded Mavericks and am having the shutdown issue as well. It hardly ran for 1 min. I sent it back and they have been trying to get it to work but have not as of yet. This is my first apple computer. Not off to a good start.

  • DylUsesMac Level 1 (0 points)

    My MacBook Pro 2007 running Mavricks! seems awsome old computer on 10.9. MY HARD DRIVE GOT CORRUPTED 9 TIMES!! Mavricks *****.

  • adihey Level 1 (0 points)

    It did it again today (I could not wake up the computer, even though the keyboard was still lighted - performed a forced shut down) so I chatted with an apple technician today, explained what is going on and she sent me some instructions to reset the System Management Controller (SMC).  I went through that and now I am waiting to see.  If anybody else wants to try, here is the link: 

  • ociris23 Level 1 (0 points)

    I have been having the same problems although mine did it before Mavericks as well. I have gone through 5 months and countless visits to the Apple Store where they have relpaced almost every part of my computer. Finally they issued me a new computer this past weekend. I have a brand new computer and it does it too so this one came with Mavericks on it. I called apple support and they wanted to start from square one and start troubleshooting it again.  I am in the middle of talking with corporate trying to pay the difference to get a Pro because clearly there is something wrong with the airs and they way they are manufactured currently. Unacceptable behavior from Apple. Fix your computers!

  • lanshunfang Level 1 (0 points)

    My friend and I also have the issue~ too bad.

  • jpalamaro Level 1 (0 points)

    Late 17" MacBook Pro with Mavericks; unexpected shutdowns, random. Have reset SMC, blah, blah, even trying to run Caffeine, still unexpected shutdowns. Running Thunderbolt monitor, doesn't matter, have elevated MacBook for additional air-flow, no difference; sometimes every day, sometimes longer. All APP store apps. No harm done and has never done this while working, only when 'dormant'.

  • middlethinger Level 1 (0 points)

    This just happened to me - first time.  2013 11" MacBook air running Mavericks.  I have had the computer since August - Upgraded to Mavericks when it came out. Strange

  • yushuen Level 1 (0 points)

    I just bought my macbook air in december, and now it has already shut down automatically a couple of times.

    This is really frustrating. Should I take it to the apple store or it wouldnt make a difference?

  • sumeshkp Level 1 (0 points)

    Hi yushuen,


    Depends! I'll explain my experience with Apple Store in London and you can make intelligent inference to whether to take your MBA to Apple Store or not.


    My MBA mid 2013 used to shut down every 24 hours

    1. Visit 1: Genius bar performed a six-hour hardware monitor (no issues found) and re-installed Mavericks

    Result: Issue persisted

    2. Visit 2: Genius bar found an issue with thunderbolt; replaced Logic board

    Result: Issue persisted

    3. Visit 3: Genius bar assumed issue could be with screen (top half, they call it); replaced screen

    Result: Now I have almost a new Mac with most parts except keyboard and hard drive replaced. But issue persisted

    4. Visit 4: I insisted on replacing the MBA; but Apple pushed back telling that they can replace a Mac only if three replacements of the same part within six months have not produced desired results. After bargaining for an hour, the frustrated Apple Store manager provided me with a new MBA.


    I'm happy with the product because Apple gave me an higher spec MBA (that's the only one they had in store) and iWorks came free; also no rebooting issue after that.  But definitely unhappy with, so called prized, Apple service

  • djvanhaarlem Level 1 (0 points)

    Same here: Bought a MBP retina a few days ago. Had a restart during installation powering up my mbp for the first time. Thought it was an incident. Now after 2 days: random shutdowns and restarts. Can't work on projects like this. Even shut down twice trying to post this!!!


    Apple, PLEASE ADDRESS THIS issue ASAP!!!