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Q: Since installing OS X Mavericks on my Mid-2010 Macbook Pro, occasionally there is distortion on the display- lots of coloured lines

Since installing OS X Mavericks on my Mid-2010 Macbook Pro, occasionally there is distortion on the display- lots of coloured lines but not covering everything, just in places of text, icons, sometimes one side of a desktop background, etc.

 

I have found a temporary solution:

 

- Go over any icons in the dock with the mouse, click on any folders in the dock, make every place where this distortion has occurred appear on the screen (almost, as if making it known?)

- change my display resolution and then change it back.

 

This does the trick and takes away the distortion, but after a while, they start again. So it isn't a problem with my actual screen, but it must be something to do with the OS, because this has only started ever since I upgraded to OS X Mavericks.

 

Any suggestions on what I should do? My Macbook Pro is in very good condition, and has never had any problems like this before.

 

Has anybody else had this problem?

 

Thank you for your help

MacBook Pro, OS X Mavericks (10.9)

Posted on Oct 26, 2013 7:06 AM

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Q: Since installing OS X Mavericks on my Mid-2010 Macbook Pro, occasionally there is distortion on the display- lots of coloured line ... more

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  • by fozbozz,

    fozbozz fozbozz Oct 26, 2013 7:08 AM in response to fozbozz
    Level 1 (0 points)
    Oct 26, 2013 7:08 AM in response to fozbozz

    Video artificats - I think that's what they are called... I didn't know the term for it when writing

  • by macjack,

    macjack macjack Oct 26, 2013 7:12 AM in response to fozbozz
    Level 9 (55,709 points)
    Mac OS X
    Oct 26, 2013 7:12 AM in response to fozbozz

    That sounds like a graphics card issue. Run Apple Harware Test

    http://support.apple.com/kb/HT1509

    Also, I'd bring it to the Genius Bar and let them diagnose.

  • by EdgarKenobi,

    EdgarKenobi EdgarKenobi Oct 28, 2013 7:01 PM in response to fozbozz
    Level 1 (0 points)
    Oct 28, 2013 7:01 PM in response to fozbozz

    Same problem here, Macbook Pro Mid-2010 15" i7 processor, since the firts time i run Mavericks after updating from Mountain Lion, display start to show colored lines... or things like the one on the photo...Captura de pantalla 2013-10-28 19.59.04.png

  • by Verlidiane,

    Verlidiane Verlidiane Oct 30, 2013 6:12 PM in response to EdgarKenobi
    Level 1 (0 points)
    Oct 30, 2013 6:12 PM in response to EdgarKenobi

    I have exactly the same problem (same Macbook pro configuration as well). Has anyone come up with a long term solution yet, or should I just restore to Mountain Lion until this is resolved? I'm a teacher; I can't have my screen all wonky while I'm trying to teach.

  • by Barney-15E,

    Barney-15E Barney-15E Oct 30, 2013 6:55 PM in response to fozbozz
    Level 9 (50,793 points)
    Mac OS X
    Oct 30, 2013 6:55 PM in response to fozbozz
  • by EdgarKenobi,

    EdgarKenobi EdgarKenobi Oct 31, 2013 9:27 AM in response to Barney-15E
    Level 1 (0 points)
    Oct 31, 2013 9:27 AM in response to Barney-15E

    I think is a different issue since the video is not lost, and it has to be something related with Mavericks since the problem was not present on mountain lion, and start immediately after the first run on Mavericks.

  • by Barney-15E,

    Barney-15E Barney-15E Oct 31, 2013 4:23 PM in response to EdgarKenobi
    Level 9 (50,793 points)
    Mac OS X
    Oct 31, 2013 4:23 PM in response to EdgarKenobi

    EdgarKenobi wrote:

     

    I think is a different issue since the video is not lost, and it has to be something related with Mavericks since the problem was not present on mountain lion, and start immediately after the first run on Mavericks.

    Very few saw the problem on Snow Leopard. It wasn't until the Mountain Lion upgrade did it become apparent. Snow Leopard did not drive the video card as hard as Mountain Lion. If Mavericks is driving the card even harder, then it is possible.

     

    If you don't have a nearby Apple Store or Apple Service Center, then I guess hope is all you have. It's a known defect. That description may be the only artifacts they were aware of at the time of the article.

  • by EdgarKenobi,

    EdgarKenobi EdgarKenobi Oct 31, 2013 4:26 PM in response to Barney-15E
    Level 1 (0 points)
    Oct 31, 2013 4:26 PM in response to Barney-15E

    You are right, i am in Mexico, i will try to check with the phone service center about this. Thanks

  • by Barney-15E,

    Barney-15E Barney-15E Oct 31, 2013 4:32 PM in response to EdgarKenobi
    Level 9 (50,793 points)
    Mac OS X
    Oct 31, 2013 4:32 PM in response to EdgarKenobi

    If you do manage to get to a place that can check it, make sure they run the test that is specifically for that issue. If they run the normal checks, it won't find anything wrong. Take a printout of the article with you.

     

    The offer was only good for three years from purchase, but given that it doesn't seem to appear until you upgrade to a more demanding OS, you might be able to convince them to fix it for free if you are already beyond three years. You'd likely have more luck at an actual Apple Store as opposed to a Certified Service Center.

  • by DoubleSD,

    DoubleSD DoubleSD Nov 5, 2013 2:51 PM in response to fozbozz
    Level 1 (0 points)
    Nov 5, 2013 2:51 PM in response to fozbozz

    I have the exact same problem with my macbook pro, which is also a mid-2010 model. This began to happen frequently after I intalled the Mavericks.

  • by atius,

    atius atius Nov 6, 2013 5:25 AM in response to fozbozz
    Level 1 (0 points)
    Nov 6, 2013 5:25 AM in response to fozbozz

    This also happens on my 2010 macbook pro, but only when the intergraded graphic card is in use, if I switch to the discrete one with gfxcardstatus, it goes away.

  • by BloombergFL,

    BloombergFL BloombergFL Nov 6, 2013 7:54 AM in response to fozbozz
    Level 1 (0 points)
    Nov 6, 2013 7:54 AM in response to fozbozz

    Screen Shot 2013-11-06 at 10.51.45 AM.png

    Im having the same issues. I will be going up to the Apple Store soon; If anyone has any luck, reply.

  • by Elmkjaer,

    Elmkjaer Elmkjaer Nov 6, 2013 12:18 PM in response to fozbozz
    Level 1 (0 points)
    Nov 6, 2013 12:18 PM in response to fozbozz

    Having the exact same problem on my MacPro 2008 with nvidia graphics - this is definitely a Mavericks issue ! Never had it before updating - now it crops up daily - disappears as soon as I go to the "color " tab and re-select my profile. Got two screen setup and this ONLY occurs on my Eizo CG245 which is hooked up using DVI - on my second monitor - and HP LP2475 - which is hooked up using displayport it never occurs -

  • by jazzybeat28,

    jazzybeat28 jazzybeat28 Nov 8, 2013 10:39 PM in response to fozbozz
    Level 1 (0 points)
    Nov 8, 2013 10:39 PM in response to fozbozz

    I get Red Lines.

     

    Something related to Energy Saver. Automatic Graphic Switching.

    Visiting certain websites on Chrome or using let say adopbe products makes my screen go crazy.

     

    I will try to downgrade to older OS.

     

     

     

    Photo Nov 08, 11 27 29 PM.jpg

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