I have been trying to download Maverick on to my 2012 MacAir. It gets to 996MB each time then comes up with error in download, go to purchases and try again. I've tried loads of times but the same thing happens. Any ideas?

I have been trying to download Maverick on to my 2012 MacAir. It gets to 996MB and stops. A message says there has been an error in the download and to go to purchases and try again. It's the same every time I try.

Any ideas?

Posted on Oct 26, 2013 8:15 AM

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23 replies

Oct 26, 2013 6:09 PM in response to Pauli H

You're not alone. I've been trying everything for the last 4 days.

Downloading OS Maverick onto my 15" MacBook Pro and also a friends "17 MacBook Pro and each time get stuck at exactly the same spot (996MB). Plus it's corrupted Safari in the process. Aurora by Firefox still allows me to brows the web.

My relatives in Finland encountered problems downloading (but not the same 996MB point) and with Safari failing, but eventually got Maverick to install and Safari was fixed.

Oct 27, 2013 1:31 PM in response to GoldenAuras

Download to 996 MB and stops. Launchpad displays "Downloading 995.4 MB of 5.29 GB".


I've been on Chat to Apple Support for 2 hours. Spoke with a Senior supervisor. Went through all the checks. And still no success. They think it may be a download limit imposed by my ISP. I am doubtfull this is the case as I have downloaded larger files previously. But I will humour them and take my MacBook Pro into an Apple store and retry to download OS Maverick on their ISP.


I've been told "If the problem does persist at the store, you’ll need to call us so we can verify your identity for your Apple ID so we can place the account in troubleshooting mode and have our engineers fix the issue".

Oct 27, 2013 2:11 PM in response to Pauli H

Hi Guys:-


If this SAME problems is effecting us all then suspect its not IPS problem as we all get problem at 995.6MB.


I would think that there is some kind of software conflict. If we all having this problem just think of how many users have the same but are not on this discussion board, bet you its 100s and 100s.


Not possible for me to visit store now but will monitor your responce's.


Good luck guys, lets make um give us a fix:- I will call them tomorrow and see what they say:- should point support to this Discussion page and they can answer us !


Cheers and good luck also

Oct 27, 2013 2:21 PM in response to Pauli H

For some reason I had no problem downloading it. I downloaded Mavericks about an hour after the event, and it even downloaded the files pretty fast (about 1.5Mb per second, which is actually the limit for me). Maybe it's a problem in a specific region of the world? I live in Italy, so I wouldn't know about other places. Also, you've probably all done it, but did you try to Reboot the system (I know its cliche, but still...). Maybe Apple is propagating the install to the servers in a region-specific manner? I do agree with GoldenAuras, no need to run to the closest Apple store. It might even solve itself by tomorrow.


Crossing my fingers for you guys, good luck 🙂

Oct 28, 2013 2:56 AM in response to Pauli H

Hi Again Guys


Ok I hold my hands up :-


I have downloaded the fully system and rebooted in less than 1 hour !!! it looks to work fine.


I would appear that the problem may of been with the ISP I was using at my accomadaiton as this morning at work there was no problem so I would suggest first thing for you guys to do is try download somewhere else and see if that works, bet it will along as they have no restrictions.


Good Luck Guys.

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I have been trying to download Maverick on to my 2012 MacAir. It gets to 996MB each time then comes up with error in download, go to purchases and try again. I've tried loads of times but the same thing happens. Any ideas?

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