slide to unlock the iPod does't work

Question

Level 1

4 points

slide to unlock the iPod does't work

My sons iPod toutch is not responding to the "slide to unlock". the slide to unlock botten does not move when I slide it.

When I connect the iPod to my Mac, everything seems to work. I can see and play all the music, see all the apps and podcasts.

When I turn off the power, it seems to react just fine and it shuts down. When I start it back up, it seems to work just fine. The only thing it doesn't do, is respond to my sliding action to unlock the device.

Can someone please help me ?!?

Michael

iPad (3rd gen) Wi-Fi + Cellular, iOS 6.0.2

Posted on Oct 26, 2013 8:41 AM

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Answer 1

lllaass

Level 10

210,459 points

Oct 26, 2013 9:35 AM in response to MBselect

Try:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Restore from backup. See:

iOS: How to back up

- Restore to factory settings/new iOS device.

If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

Apple Retail Store - Genius Bar

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Answer 2

MBselect Author

Level 1

4 points

Oct 26, 2013 9:42 AM in response to lllaass

just find out that my son has stood on his iPod. I did try to reset the device without any success.

I guess we'll be making a trip to the Aplle store.

Thanks a lot anyway for your swift responce Illaass.

Kids !

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