PeterVenton
Level 1 (4 points)

Q: OS X Mavericks crashing on installation

I have tried to install Mavericks on my Macbook Air - went to App Store, selected the 'Free Update', pressed all the buttons as requested, machines stops, reboots and crashes during start up with a Kernal panic. The stack dump is not visible long enough to read as the machine then tries to restart again. This repeats 5 times then a grey screen is displayed with 'halt' sign.

 

Is anyone else seeing this?

 

I cannot get OS Mavericks to install and have to resort to restoring Mountain lion from my time capsule.

iMAC, Macbook, Macbook Air, Mac OS X (10.7.4), Latest OSX Lion on all machines

Posted on Oct 26, 2013 9:39 AM

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PeterVenton

Q: OS X Mavericks crashing on installation

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  • Helpful answers

  • by a brody,

    a brody a brody Oct 26, 2013 11:29 AM in response to PeterVenton
    Level 9 (66,882 points)
    Classic Mac OS
    Oct 26, 2013 11:29 AM in response to PeterVenton

    You probably have some non-Apple memory resident application that is not compatible. 

  • by PeterVenton,

    PeterVenton PeterVenton Oct 26, 2013 12:59 PM in response to PeterVenton
    Level 1 (4 points)
    Oct 26, 2013 12:59 PM in response to PeterVenton

    Its looks like I have answered my own problem - I had something similar to this happen when upgrading to ML and I posted a solution to this as follows...

     

    Just for information, I own 2 iMac's (24 and 27 inch), 2 Macbook Air, 2 Macbooks. One Airbook and one iMac displayed this problem so far.

    Both these machines crashed with a kernel panic when upgrading to OSX Mavericks.

     

    Here's what happens:

     

    1. Download the Mavericks installation App

    2. Install

    3. System restarts

    4. System crashes with a kernel panic on re-start

     

    The fix...

     

    1. Turn off the machine by holding down the power button

    2. Turn on the machine and immediately press the 'option' key (located between the CTRL and CMD key)

    3. The machine will prompt you to select the boot disk, options are 'Mac HD' and 'Installer'

    4. Select the 'Installer' disk

     

    Thats it, the upgrade will continue.

     

    I do not know what is common on these machines to cause this to occur - but the fix works and thats all I care about - if this solution can help someone then its worth having posted it.

  • by justbecause007,

    justbecause007 justbecause007 Oct 31, 2013 1:00 PM in response to PeterVenton
    Level 1 (0 points)
    Oct 31, 2013 1:00 PM in response to PeterVenton

    I had the same issue.  Your solution fixed the problem for me as well.  Thanks.

  • by troydb,

    troydb troydb Nov 4, 2013 11:22 AM in response to PeterVenton
    Level 1 (0 points)
    Nov 4, 2013 11:22 AM in response to PeterVenton

    This worked for me, but after the install finished, it continued to reboot over and over again.

     

    Turns out that the issue, at least for me, was having Symantec PGP desktop installed.

     

    I removed the PGP files from the /Library/extensions/ directory and all is well.

     

    Thank to the original poster (and answerer) for following up on his own post for getting me on the right track!

     

    =TDB

  • by PeterVenton,

    PeterVenton PeterVenton Nov 6, 2013 1:27 AM in response to troydb
    Level 1 (4 points)
    Nov 6, 2013 1:27 AM in response to troydb

    That is interesting about the PGP - I also have 'Desktop PGP' installed. I will not try to re-create the problem, but if this happens to me again on a major OS upgrade I shall try and remove the PGP and see what happens.

     

    Good tip