I have Windows 8 64 bit. iTunes works fine with my iPad but when I try to go to the iTunes store it loads to about 80% and then the message "iTunes has stopped working" appears. I have looked at all the support solutions. I see others have had this issue

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I have Windows 8 64 bit. iTunes works fine with my iPad but when I try to go to the iTunes store it loads to about 80% and then the message "iTunes has stopped working" appears. I have looked at all the support solutions. I see others have had this issue

I have Windows 8 64 bit. My iTunes works fine. When I click on the iTunes Store I get the message "iTunes has stopped working". Below that message is the following "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." This pops up after it appears to load (according to the load bar) about 80%. From looking at the support database I see others have reported this exact issue with Windows 8 64 bit but have never see a posted solution.

Does anyone have a solution for this problem.

--Rocco--

Posted on Oct 26, 2013 12:37 PM

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Answer 1

eurios

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18 points

Oct 26, 2013 6:18 PM in response to RoccoP

I'm expreriencing the same conditions with the same environment. Windows 8, iTunes-64 11.1.2.32, iTunes Store with a processing bar up to 80 +/- and the POPUP MESSAGE OF "iTunes stopped working. The error ...."

I UNINSTALLED, iTUNES WITH NO POSITIVE RESULT. I CHECKED THE FIREWALL AND IS THE SAME DEFINITION AS THE PREVIOUS ITUNES VERSION.

My iTunes StoreS from my iPhones ARE OK.

I'm spending a lot of time of research for WINDOW'S iTUNE with no solutions....

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Answer 2

eurios

Level 1

18 points

Oct 29, 2013 2:11 AM in response to eurios

COPY QTMovieWin.dll FROM c:\program files (x86)\common files\apple\apple application support\ INTO c:\program files (x86)/iTunes".

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Answer 3

RoccoP Author

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Oct 31, 2013 6:54 PM in response to eurios

I tried copying the file as suggested in the previous email and it fixed my problem. Strange that I installed and uninstalled and that never fixed this missing file. Apple take note that your 64 bit Windows 8 install has a bug and should be fixed as others will be having this issue.

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Answer 4

Nov 4, 2013 8:49 AM in response to RoccoP

eurios, Thank you for your posting. I've been tried install/uninstall itunes for Windows8 64 bits many times none of them worked always stopped working at first launch. I almost give up till I found this answer.😁

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Answer 5

Dec 3, 2013 7:42 AM in response to RoccoP

I have Windows7 (64bit) and was having the same issue. The solution from eurios worked for me, too! Hooray!

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Answer 6

JRios201

Level 1

0 points

Jan 18, 2014 4:40 AM in response to eurios

This worked perfectly...Thanks for posting it. Running Windows 8 64 bit

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