My I phone 5 is having the apple logo, but it is not going to the home page. I have tried the method of holding the power and home button together for 15 seconds, but it did not work.

WHen I am calling the iPhone I can hear the ring, however the iPhone is still blank and not showing any sign of incoming call.

iPhone 5, iOS 7

Posted on Oct 26, 2013 6:49 PM

Reply
1 reply

Oct 29, 2013 9:15 AM in response to Sutapa77

Howdy Sutapa77,


It sounds like you updated to iOS 7.0.3 and now the phone will not boot to the Home Screen, it seems to loop back to the screen with an Apple over and over. I want to recommend plugging in your iPhone to the wall charger that came with it, and then reset the device and see if it boots after that.

iOS: Turning off and on (restarting) and resetting

http://support.apple.com/kb/ht1430

If your device stops responding, you can reset it by pressing and holding both the Sleep/Wake and Home buttons for at least ten seconds, until the Apple logo appears.

If the issue persists, you may need to connect the phone to iTunes and restore it again, but this time in Recovery Mode with this article named:

iOS: Unable to update or restore

http://support.apple.com/kb/HT1808


Thank you for using Apple Support Communities.

Take care,

Sterling

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My I phone 5 is having the apple logo, but it is not going to the home page. I have tried the method of holding the power and home button together for 15 seconds, but it did not work.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.