netflix won't load content from apple tv

Hello kbgb77,

I would be concerned too if I was not able to connect to Netflix or Hulu Plus using my Apple TV.

First, I recommend restarting your Apple TV:

Restarting your Apple TV (2nd or 3rd generation) using the onscreen menu

If you have Apple TV software 5.0 or later installed, you can restart your Apple TV using the onscreen menu. To restart your Apple TV chooseSettings>General > Restart.

You can find the full article here:

Apple TV (2nd and 3rd generation): How to restart your Apple TV

http://support.apple.com/kb/HT3180

If the issue persists, I recommend restoring your Apple TV:

Restoring your Apple TV (2nd and 3rd generation) to factory settings

On Apple TV, choose Settings > General > Reset, and then click Restore.

Your Apple TV will restore to its factory settings, and will also download and install the latest Apple TV software update. This process may take some time. Do not disconnect your Apple TV's power cable during the restore process.

You can find the full article here:

Apple TV (2nd and 3rd generation): Restoring your Apple TV

http://support.apple.com/kb/HT4367

If you are still not able to to connect to Netflix or Hulu Plus, I recommend using the information in this article to seek additional support:

Apple TV (2nd and 3rd generation): Third-party content provider information

http://support.apple.com/kb/HT4799

Thank you for using Apple Support Communities.

Best,

Sheila M.