try clearing your Internet browser’s cache and cookies.

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Level 1

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try clearing your Internet browser’s cache and cookies.

I cant get into iTunes. It keeps asking me for my login info. Apple support gave me these instructions. I dont know how to do this. Please help. Sorry I am computer dumb.

Posted on Oct 26, 2013 8:36 PM

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Answer 1

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sberman

Level 10

263,781 points

Oct 26, 2013 10:21 PM in response to katelate

Assuming you are using Safari (Apple's web browser), click on Safari in the Menu Bar, then Preferences. Choose the Privacy tab on top. Click "Remove all website data" and follow the directions there.

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Answer 2

katelate Author

Level 1

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Oct 26, 2013 10:37 PM in response to sberman

Thank you for taking the time to respond. I tried your clear instructions. I still cant get into the iTunes store. It continues to ask for my log in info.

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Answer 3

sberman

Level 10

263,781 points

Oct 26, 2013 10:46 PM in response to katelate

One more easy thing to try is Safari > Reset Safari from the same Safari menu you used above.

Who knows ... maybe that will work for you.

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