audio not working on retina macbook pro 13" (late 2013) after sleep

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audio not working on retina macbook pro 13" (late 2013) after sleep

I have a brand new 13" retina macbook pro (late 2013) running OSX mavericks. The audio stops working after I wake the computer up from sleep.

Things I have already tried:

Putting it to sleep by closing the laptop, or by pressing the power button, or by using the menu option.

Using headphones, both before and after sleep, and plugging in and out afterwards.

Pressing mute or using the menu volume controls

Using the audio MIDI setup

Having programs open, specifically itunes or other AV programs. ie everything has been normal and I've tried it with everything closed.

Restarting the computer does fix the issue but only until I put it to sleep again.

MacBook Pro (Retina, 13-inch, Late 2013), OS X Mavericks (10.9)

Posted on Oct 26, 2013 9:05 PM

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Answer 1

Andy80it

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Oct 27, 2013 2:16 AM in response to zikol88

I just had exactly the same problem! I googled and I found this post. Not a very good news. Consider that this is my first Mac, I've used normal PC for ages and in particular I was using Linux. I wanted something more "stable" but it looks like problems are everywhere...

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Answer 2

zikol88 Author

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2 points

Oct 29, 2013 9:27 AM in response to zikol88

wondering if anyone else found an answer to this issue? I'm hoping at the very least, it'll be fixed with the next update to osx.

as for andy80it, yes problems are everywhere, but this is one of the very few that are found on the mac platform. I have confidence you won't be disappointed after a couple updates.

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Answer 3

Andy80it

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Oct 29, 2013 9:30 AM in response to zikol88

No problems 🙂

I was planning to send it back anyway, for other reasons. I'm getting an Air 13'' instead.

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Answer 4

Oct 29, 2013 7:04 PM in response to zikol88

No solutions yet. Clearly a bug that Apple will need to address.

It started happening to me 2 days after I updated to OSX 10.9.
Until now I have never experienced this problem.

Only fix thus far is to do a restart of the entire system.

System: MBP; Mid-2010.

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Answer 5

Nov 7, 2013 3:55 AM in response to ShadowDancer1000

Well I'm having the same problem after 8 days with my new MBP retina.. I still can send it back if they're not thinking in getting this bug fixed fast.. Already got two screen freezes, that I don't understand why, and Im wondering if I made the right choice changing from Windows to MacOSX..

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Answer 6

Andy80it

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Nov 7, 2013 3:57 AM in response to FCaixeiro

I sent the MBP back and I ordered an Air 13''. It works perfectly! I also prefer normal display to retina (okay retina has a better image definition, but it's incompatible with all the apps I use for development).

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Answer 7

lopexo

Level 1

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Nov 7, 2013 9:07 PM in response to zikol88

Did a quick search to see if I was not the only one and it appears that I am not alone on this. Just started happening a couple days ago on my week old (late 2013) 13" mbp. I suppose a call into support is in order.

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Answer 8

Nov 9, 2013 7:16 PM in response to zikol88

kind of glad to find that im not the only one experiencing this problem although it took me multiple attempts to find this thread 😠. it really seems we are in the minority of users who have this problem so it seems unlikely they are going to be in a huge rush to fix this problem, but i'll be calling apple support tomorrow to complain/let them know this problem is annoying as ****. Funnily enough half way through writing this i got a phone call and left my macbook, when i come back it had gone to sleep and guess what no sound again after restarting only 25 minutes ago.

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Answer 9

zikol88 Author

Level 1

2 points

Nov 9, 2013 8:47 PM in response to zikol88

So, after a couple more weeks of ownership, this problem seems to have gone away (knocks on wood). I stopped noticing it and then specifically looked for it over the past few days and it never occured.

As to why the disappearance, I'm not quite sure. The one setting I do remember changing that I didn't list in my original post is I unchecked the "put hard disks to sleep when possible" setting in the energy saver panel. But, I also seem to remember the issue still occuring after that, until one day I opened the computer and was like "hmph... it hasn't happened in a while".

Well, hopefully it'll disappear for the rest of y'all and/or Apple will implement a real fix for it sometime. Good luck either way.

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Answer 10

Andy80it

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Nov 10, 2013 2:40 AM in response to zikol88

of course it went away, they release a firmware upgrade 2 or 3 days ago.

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Answer 11

Nov 10, 2013 4:30 PM in response to Andy80it

No there was no fix in the firmware upgrade if you actually read the description of the update, it only fixes the keyboard and trackpad unresponsiveness(you wouldn't have read it seeing as you said yourself you now have an air). The sound issue is still present as far as I can tell but I am waiting to see if the hard drive sleep has made a difference *fingers crossed*

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Answer 12

zikol88 Author

Level 1

2 points

Nov 10, 2013 5:08 PM in response to Andy80it

@andy80it, no, I haven't installed that update yet, and like joshuamb said, it didn't describe this issue.

@joshuamb, please update as to whether you still have the issue or not after changing that setting sometime.

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Answer 13

Nov 13, 2013 12:52 AM in response to zikol88

It appears that your suggestion worked and i havent had any audio troubles for the past 3 days🙂. Definitely a strange bug in the system for hard drive sleeping to affect audio but thankfully it seems to fix the problem so THANKS for the info!

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Answer 14

Nov 19, 2013 5:41 PM in response to joshuamb_1994

The only remnant of the problem is when i restart the computer and have the headphones in the bug rears its ugly head again although i rarely restart the computer compared to when it sleeps.

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Answer 15

jamsden

Level 1

8 points

Nov 21, 2013 6:19 PM in response to zikol88

I have an M-Audio FastTrack Pro and an Apogee GiO. Neither work properly after waking up from sleep. I find I have to cycle the power on both to get them to work properly. Not doing so will result in programs like Logic Pro X hanging if you try to reset MIDI, and the FastTrack Pro doesn't produce any sound.

This is new behavior for Mavericks, so I suspect this is a coreaudio problem. Turning off external audio devices before going to sleep might be a good idea.

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