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Since the recent safari upgrade when I attempt to login to my tesco bank credit card account I simply get a balnk white screen. Tesco say they have had other customers with this problem but cannot help which is nothing unusual!
iMac (27-inch Mid 2010), OS X Mountain Lion (10.8.2)
I too now have this problem and has started since upgrade to Mavericks. Was ok last week before the upgrade
I have the same problem. I used IE on a win 7 VMWare install on my Macbook Air to access the site no problem but just get a blank screen using Safari 7.0
Has anyone tried using Chrome?
Same with me.....pre Mavericks, online banking was fine.......now it isnt......
Chrome works fine
Tesco suggested to me that I use Forefox whilst they fix it.I will just not use Tesco CC for the time being.
I think you will find it is connected with Java, at least that is often the source of such troubles. (Not Javascript, you should note.)
If Java is enabled ... disable it temporarily.
If Java is disabled ... enable it temporarily.
Then try again. Don't forget to return it to its original state afterwards.
This is what they suggested to me but then the Tesco system does not recognise your computer as it has lost contact with the Coocky
Thanks for the suggestion but I tried this as well us upgrading Java none of which work.
Do you have Trusteer's Rapport installed. A lot of banks try to get users to install it but it often causes huge problems with Safari.
I have the same problem with Tesco and had a similar one with Nationwide. I've just downloaded the Thunderbolt Firmware Update from the App store and Nationwide is now ok but not Tesco. Could be that Nationwide have done something because I managed to contact somebody there by email who was looking into it. All I got from phoning Tesco was that they knew there was a problem but hadn't managed to fix it. Suggested I download Google Chrome. Also that it had been affected by another update to the software over the weekend. Very frustrating as you can't email anybody at Tesco and have to phone an 0845 number to 'find out' what is going on. No message on their website to let you know there is a problem and that they're doing something to resolve it.
Maybe you have a particular tesco driver installed once: after the upgrade of Safari, you have to restart the computer also to have that driver running.
Do NOT use such things as Trusteer: crap and issues will be the result.
Do NOT use Chrome, if you want to try an other brwoser try Firefox.....
Google chrome solves the problem. Hopefully, Tesco will update their site soon and we can revert back to Safari
Eric, brilliant message there : "open Safari Preferences, check the "show develop menu", etcetera".
I think that what they did not find, should work:
In the Safari Develop menu, start as Safari6....
Thanks Eric and JW.... - message from JWJWJWJWJWJW mentioned in LexSchellings post worked. Lets hope the companies involved are following these posts and the problem gets sorted out soon properly.
I can no longer access tesco bank after Safari upgrade
