Previous 1 2 Next 29 Replies Latest reply: Jan 13, 2016 8:38 PM by andre.k.4370 Go to original post
  • FarahHu Level 1 (0 points)

    My iPhone keeps doing the same thing. First, it suddnely turned off and when I plugged it to charger the Apple logo kept showing for a few seconds and then went away and it kept doing the same thing. I then, unplugged and plugged it back to the charger and it worked but it would stay on for 10 minutes maybe and then turn off again and do the whole flashing apple logo thing. I tried everything and didn't work! And I've never had any problems with my iPhone before this.

  • shecon12 Level 1 (0 points)

    This is happening to me today. Any resolution?

  • vyacheslav777 Level 1 (0 points)

    Hi where can I send a tip for Apple  I believe that Ios7 is good system but ios 6 looked like expensive product icons and sounds was expensive it would be wonderful if you would at least have made a topic(shift from ios6 to 7 and 7 to 6) in ios7?

  • julian95 Level 1 (0 points)

    Apple please help me I got my iPhone like 4 hours ago and I tried to update it and it went through the presses shut down and won't turn on

  • dogger203 Level 1 (0 points)

    The dreaded flashing Apple logo just happened to me.  Yesterday, I went for a jog using Nike+ app while listening to music via JBL bluetooth headphones.  All of a sudden it shut down.  I powered it back on and the Nike+ app resumed recording my run.  Then it shut down again!  This time, after I powered it back on, the weirdest thing happened.  A kernel screen came on showing programming code that filled up the entire screen. 


    I am running the latest iOS (iOS 8) on the iPhone 5 and latest iTunes (Yosemite).  Just got back from the Apple store (Portland, OR) and the rep. told me because my phone is out of warranty they couldn't give me a replacement phone.  Option A = Buy a new iPhone 5 for $260.  B = Buy a newer iPhone (5C, 5S, 6, 6+) C = Beg, borrow, or steal another iPhone (I threw in the 'steal' part). 


    Frustrating.  I have been an iPhone user since the 3rd gen. phone and never had this kernel-flashing thing happen.  So much for trying to sell my working iPhone 5 32GB on craigslist to pay for an upgrade.

  • DeadDiamondMC Level 1 (0 points)

    This might be weird, but I think the problem has to do something with the battery's movement, maybe it disconected?
    Because, I see some people tried to shake it and it worked again - reconnected the battery?

    And for some the iPhone stops working after jogging - disconected battery?

    So my situation here, that my iPhone does the same thing, however, I could hear the battery moving inside the body, so again - did it disconect?

    So anyway, I'm gonna go seek help and ask to connect the battery - GREAT JOB APPLE, I ALREADY BROKE AN IPAD AND AN IPOD TOUCH ALL BECAUSE OF APPLE ISSUES!

  • Aleksonfire Level 1 (0 points)

    Hi! I have been having a similar issue with my iphone 5. (I am using my parents ancient windows xp media center to try to fix)


    1. Apple logo flashed when i plugged it into wall charger and wouldnt charge at all or turn on.

    2. when plugged into computer would not do anything. Couldn't be recognized(computer didnt even say it was plugged in, even in device manager) and would not even flash the apple logo while plugged into computer.


    Tried all of the aforementioned steps to no avail. Was just about hopeless... Then I ran across an article describing DFU mode.

    NOTE: If you are worried about any photos contacts etc on your phone DO NOT CONTINUE. TAKE IT TO AN APPLE STORE.


    That being said I was able to put my phone in DFU mode by plugging in the phone to my computer. With black screen and no power indication on the phone, I held down the wake button and home button for 10 secs. Released the wake button and continued holding down the home button for another 10 secs and then released it as well. Suddenly my computer recognized the phone in dfu and was recognized in itunes and I am able to now restore it(Aka erase everything and reinstall the firmware). I have not finished it yet but will reply back once it is done and will let you know if it works. The screen has stayed black the entire time.

  • imusa3d Level 1 (0 points)

    I have the same problem guys & I did like this video and it totally worked !!!

    thanks man


  • riot23 Level 1 (0 points)

    your a life saver im so mad it was that simple

  • benm95 Level 1 (0 points)

    kind of laughed when i saw this suggestion because i literally tried everything and thought no way.. but it worked so thank you

  • Poppy Leo Level 1 (0 points)

    If you trust some tools like FonePaw iPhone Data Recovery, you can use it to help you fix this issue actually.

    To fix iPhone stuck on Apple logo with this program, you can follow the steps below:

    Step 1: Run the program on your computer after downloading and installing it. Then connect your iPhone to the computer..

    Step 2: For Windows version users, please choose “Restart the device” and then your device will go back to normal in a moment after rebooting. For Mac version users, please click “Start”, then your iPhone is back to normal.

    Hope it helps!

  • orkoboi Level 1 (0 points)

    Thanks so much--this worked!

  • bsatcary Level 1 (0 points)

    Apple is intentionally locking IPhones in order to sell new IPhone 6's.  There has been heavy pressure on me to trade in my IPhone 5 which is qualified for an upgrade but I have been consistently saying no, why should I, It's working.  NOW, you guessed it.  When I plugged in my cell phone to the computer to transfer photos, Apple's Itunes took control and forced me into upgrading the operating system before transferring the photos.  In the process they said my system could not be updated and locked me out with an  "Itunes and charging cable" that defies removal.

  • cmteuan Level 1 (0 points)

    my brand new i6s just had the same problem.

  • andre.k.4370 Level 1 (0 points)

    I tried this suggestion out, and definitely felt something move inside. I have owned many iPhones, and knew this wasn't normal. So I decided to take a"look".... Sure enough, the battery was loose from the glue or what ever sticky stuff they use to hold it in place. The ribbon cable that connects the battery to the phone is very thin and fragile, so if there is any battery movement at all, it will fray and break in no time. Im my case, the ribbon was broken, therefore not fully starting. It put the phone into recovery mode automatically. In order to restore the phone, iTunes needs the phone to respond during the restore, but with the ribbon broken, the phone cannot, and an error (2001) pops up. You're stuck, until apple replaces the battery. Don't try doing it yourself, if you have warranty, otherwise it will be voided.

    That being said, for all of you that 'shaking the phone worked', you're on the verge of that battery ribbon breaking!

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