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Mac connects to wifi, but internet doesn't work. Network diagnostics shows problem starts at ISP. All software is updated and all other devices are able to effectively use the wifi source.

Mac connects to wifi, but internet doesn't work. Network diagnostics shows problem starts at ISP. All software is updated and all other devices are able to effectively use the wifi source.

MacBook Pro (13-inch Mid 2012), Mac OS X (10.7.5)

Posted on Oct 27, 2013 9:23 AM

Reply
1 reply

Oct 29, 2013 11:04 AM in response to KK93

Hi, KK93.


Sometimes a simple power cycle of the router and Mac can resolve the issue. However, try the steps in the article below to troubleshoot the Wi-Fi issue with your MacBook.


Troubleshooting Wi-Fi issues in OS X

http://support.apple.com/kb/HT4628


Also, see the article below to make sure the router setting have been optimized for performance.


iOS and OS X: Recommended settings for Wi-Fi routers and access points

http://support.apple.com/kb/HT4199


Cheers,


Jason

Mac connects to wifi, but internet doesn't work. Network diagnostics shows problem starts at ISP. All software is updated and all other devices are able to effectively use the wifi source.

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