Q: Since my windows 8 has automatically updated, I am unable to access itunes store. It comes up blank, and sometimes my downloads say 'the network connection was reset'. Any ideas?

I have checked servers and ports, done the winsock bit (only bonjour shows), have checked my antivirus, everything. But still I can't sort it and it's frustrating me, as it picks and chooses when it downloads apps and songs I have recently purchased too. Nothing has changed except for the windows 8 automatic updates, and it was working fine beforehand.

Windows 8

Posted on Oct 27, 2013 9:08 AM

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Q: Since my windows 8 has automatically updated, I am unable to access itunes store. It comes up blank, and sometimes my downloads sa ... more

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by jason269,

jason269 Oct 29, 2013 12:46 PM in response to SarahKilmister
Community Specialists

Oct 29, 2013 12:46 PM in response to SarahKilmister

Hi, SarahKilmister.

Thank you for visiting Apple Support Communities.

Here are the best troubleshooting articles when experiencing issues accessing the iTunes Store.

Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123

Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368

iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297

Cheers,

Jason H.
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Q: Since my windows 8 has automatically updated, I am unable to access itunes store. It comes up blank, and sometimes my downloads say 'the network connection was reset'. Any ideas?

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by jason269,

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