IPAD NOT STARTING. IT GOES FROM APPLE LOGO TO SEARCH WHEEL AND THEN BACK TO APPLE LOGO AND DOESN'T STOP.

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IPAD NOT STARTING. IT GOES FROM APPLE LOGO TO SEARCH WHEEL AND THEN BACK TO APPLE LOGO AND DOESN'T STOP.

I'VE HAD MY IPAD A LITTLE OVER A YEAR. IT NOW WONT START UP AND IM PAST MY WARRANTY. IT GOES BACK AND FORTH BETWEEN THE APPLE LOGO AND THE WAIT/SEARCH WHEEL. IT WONT DO ANYTHING ELSE. I CHARGE IT, BUT BECAUSE IT'S TRYING TO DO SOMETHING, IT BURNS OUT THE BATTERY LIFE. WHAT COULD THIS BE? I HAVE TRIED TO RESET TO FACTORY SETTINGS, WITH NO SUCCESS. THIS IS THE THIRD APPLE PRODUCT MY FAMILY HAS PURCHASED, THAT BREAKS OR MALFUNCTIONS RIGHT AFTER THE YEAR WARRANTY. I WILL NEVER BUY AN APPLE PRODUCT AGAIN WITHOUT ADDED WARRANTIES, IF AT ALL. ALL THOUGH THE TECHNOLOGY IS GREAT, LET'S JUST SAY THAT I HAVE MY DOUBTS WHEN IT COMES TO THE QUALITY OF THE PRODUCTS, THE COST OF SERVICE AND THE LENGTH OF THE WARRANTIES.

iPad

Posted on Oct 27, 2013 12:11 PM

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Answer 1

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Demo

Level 10

166,494 points

Oct 27, 2013 12:14 PM in response to ChrisMartin75

You have tried to reset to factory settings without success, but have you tried restoring using recovery mode?

iOS: Unable to update or restore - Support - Apple

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Answer 2

Oct 27, 2013 12:16 PM in response to Demo

YES I HAVE. IT'S ONLY SHOWING APPLE LOGO AND LOADING WHEEL. NO SLIDER, OR ANYTHING ELSE. I AM SO FRUSTRATED.

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Answer 3

Oct 27, 2013 12:19 PM in response to Demo

ALSO MY COMPUTER WONT EVEN FIND IT, EVEN THOUGH IT IS HOOKED UP VIA THE USB CORD. AND I KNOW IT'S NOT THE CORD BECAUSE I HAVE A FEW CORDS.

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Answer 4

Demo

Level 10

166,494 points

Oct 27, 2013 12:35 PM in response to ChrisMartin75

Sometimes it can take a number of tries before recovery mode will work. You might also want to try another computer. Even if you totally erase the device by using another computer...if it brings the iPad back to life, that's better than having iPad that's just a brick. And if you have a backup, you can restore from the backup and sync your iTunes library back to the iPad after you get it running again.

Have you thought about making an appointment at an Apple Store and ask for their help as well?

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Answer 5

Oct 27, 2013 12:56 PM in response to Demo

THANK YOU FOR BEING SUCH A HELP. I DID TRY AGAIN, AND NOW FINALLY, ITUNES SAYS IT'S RECOVERING. IT ALSO STATES IT WILL TAKE 4 HOURS. WILL IT STILL UPDATE IF THE BATTERY LIFE ENDS, OR WILL IT STAY CHARGED DUE TO BEING CONNECTED TO THE COMPUTER LIKE MY IPODS?

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Answer 6

Oct 27, 2013 1:01 PM in response to Demo

ALSO, I DID CALL TO MAKE AN APPT. WITH MY LOCAL APPLE STORE, BUT THEIR AUTOMATED SYSTEM WOULDN'T LET ME TALK TO AN ASSOCIATE BECAUSE MY WARRANTY HAD EXPIRED. WHAT I WANTED TO ASK THEM WAS IF THE DIAGNOSTIC WAS FREE, OR IF NOT, HOW MUCH IT WOULD BE SO THAT I COULD BRING THE APPROPRIATE AMOUNT WITH ME.

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Answer 7

Demo

Level 10

166,494 points

Oct 27, 2013 1:10 PM in response to ChrisMartin75

Hopefully the USB port on your computer will keep the iPad charged until the restore completes. If your computer is relatively new, you should have enough power coming through the USB port to at least keep the power coming in as it is draining. What I mean is it might not be charging, but hopefully it is not draining either. Just keeping the iPad at the status quo with regard to battery power.

You should not be charged if you simply want to make an appointment to bring your iPad into an Apple Store. Was there an option to get past all of that support nonsense and just speak to a human being? Did you try my favorite trick and just dial 0?

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Answer 8

Oct 27, 2013 1:27 PM in response to Demo

TO TELL THE TRUTH, NO, I DIDN'T TRY THE OLD "0" TRICK. ILL TRY THAT AGAIN AND SEE HOW IT GOES. THANK YOU FOR THE SUGGESTION. I'VE BEEN SO FRUSTRATED, I DIDN'T EVEN THINK OF THAT.

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Answer 9

Oct 27, 2013 1:29 PM in response to Demo

WOW, THE "0" WORKED!! THANK YOU SO MUCH!

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Answer 10

Oct 27, 2013 1:36 PM in response to Demo

ALSO, REALLY SORRY TO BUG YOU...BUT...IF THE SCREEN IS DOING THE SAME THING NOW, BUT MY COMPUTER STILL SAYS IT'S RECOVERING, IS THERE A PROBLEM? JUST IF YOU KNOW. I REALLY APPRECIATE ALL YOUR HELP.

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Answer 11

Demo

Level 10

166,494 points

Oct 27, 2013 1:55 PM in response to ChrisMartin75

If iTunes says that the iPad is still recovering, then I would let it go for a while yet. Do you see anything going on with the progress bar at the top of the iTunes window?

I'm glad that you were able to finally get through to a human being at the store. 😉

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Answer 12

Oct 27, 2013 2:17 PM in response to Demo

YES, THE PROGRESS BAR IS PROGRESSING AND THE IPAD HASN'T SHOWED A BATTERY ICON AS OF YET. I HAVE HEARD THAT THIS IS A VERY COMMON PROBLEM AFTER UPDATING TO THE NEW IOS. I LOVE APPLE AND I LOVE MY DEVICES...WHEN THEY ARE WORKING! I WISH THEY WOULD OFFER A COMPLETE AND EXTENDED WARRANTY PROGRAM.

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Answer 13

Oct 27, 2013 4:11 PM in response to Demo

WELL, THAT DIDN'T WORK AFTER ALL! I WILL BE TAKING IN TO THE LOCAL APPLE STORE TOMORROW AFTER WORK. BUT I WOULD LIKE TO SAY THANK YOU FOR ALL THE HELP. I APPRECIATE IT.

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Answer 14

Demo

Level 10

166,494 points

Oct 27, 2013 4:34 PM in response to ChrisMartin75

I'm so sorry that it didn't work. Please check back and let me know how it went at the Apple Store. All the best!

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