iTunes capacity meter is wrong for video - please help

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iTunes capacity meter is wrong for video - please help

Hi Experts,

I'm having an issue where when I firsts plug my iPhone 5 into my computer, iTunes sees that it has the correct video size. Then, after sync starts, it has the wrong value. It's accounting for a movie (4+ GB) that is NOT on the phone. I know it's not there because the Windows Explorer and iPhone's Usage say I have the correct free space (5.5GB). The correct free space shown in Explorer and Usage is what iTunes reports when I first plug in the phone. Any ideas as to how to fix this? I've tried to "Restore" the phone, but iTunes won't let me because it says there's not enough free space on the phone.

iPhone 5

iOS 7.0.3

iTunes 11.1.2

Windows 7 Home Premium 64-bit

Thanks!!

Kevin

iPhone 5, Windows 7

Posted on Oct 27, 2013 12:54 PM

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Answer 1

brenden dv

Community Specialist

Oct 29, 2013 9:19 AM in response to vidor95

Hi vidor95,

If you have your information backed up and are willing to do a Restore on your iPhone, but iTunes is giving you a free space error, you may want to try first erasing the content from the phone itself and/or trying a restore from Recovery Mode. You may find the following articles helpful:

iOS: Understanding 'Erase All Content and Settings'

http://support.apple.com/kb/HT2110

iOS: Unable to update or restore

http://support.apple.com/kb/HT1808

Regards,

- Brenden

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