vidor95

Q: iTunes capacity meter is wrong for video - please help

Hi Experts,

 

 

I'm having an issue where when I firsts plug my iPhone 5 into my computer, iTunes sees that it has the correct video size. Then, after sync starts, it has the wrong value. It's accounting for a movie (4+ GB) that is NOT on the phone. I know it's not there because the Windows Explorer and iPhone's Usage say I have the correct free space (5.5GB). The correct free space shown in Explorer and Usage is what iTunes reports when I first plug in the phone. Any ideas as to how to fix this? I've tried to "Restore" the phone, but iTunes won't let me because it says there's not enough free space on the phone.

 

iPhone iTunes free space issue.png

 

iPhone 5

iOS 7.0.3

iTunes 11.1.2

Windows 7 Home Premium 64-bit

 

 

Thanks!!

Kevin

iPhone 5, Windows 7

Posted on Oct 27, 2013 12:54 PM

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