Hi everyone, hope someone out there can help me with this problem as it is driving me and my family absolutely crazy. Let me start by giving you some information and background.
I have been experiencing problems with AppleTV since purchasing it earlier this year. It is a 2nd generation model and initially worked fine when I first installed it connecting to my network and theinternet via wifi.Slowly connection became intermittent then following a software update I was no longer able to utilise the Home Sharing function although other items such as Netflix, Youtube and items within the iCloud were still accessible. Try as I might I was unable to access Home Sharing and so reported the problem and booked an appointment at my local Apple Store. They examined the unit and as it was still under guarrantee they replaced it with another.During that time I purchased a new computer and thought that a combination of the two would result in a faultless performance but I have still not been able to access Home Sharing.
Several months have now passed and the problem remains. I suspect this is something connected with the firewall settings possibly causing the problem although I am unsure of what the exact settings need to be within my Windows firewall and Virgin Media security to ensure the AppleTV works correctly (and so I can finally eliminate this as the potential source of the problem). Unfortunately the problem has now escalated as my family were settling down to watch a movie on Netflix. After we had chosen a film and selected play it responded that we didn't have a network connection. I checked and restarted my router and this had no effect. I checked the network settings on the AppleTV and whilst the network was clearly visible and signal strength was very strong a test of the network suggested that there wasn't a network to check. I tried this several times but unable to connect to itunes and the test facility did not recognise my Apple ID (when it got that far).
After several restarts that told me I was not connected to the network even though settings suggested that I was, I tried to restore the unit to factory settings but it wasn't able to do that claiming that the update was unsuccessful. The only other option I was able to select was a reset of the unit which I did and re-entered all of the network information to permit a connection to the network via wifi. This proved unsucessful although the unit was saying that I was in fact connected to the network but not able to connect to the internet. I checked this claim by using my ipod and iphone which both were able to connect to the internet using the same wifi network so I couldn't understand why this was happening. When I checked the 'About' information on the AppleTV it confirmed the Network, IP address, signal strength etc but for some reason under 'Initalisation' it said that this had failed.
Does anyone know what is happening here? Any help would be gratefully received. Thank You!