Camera issues

Question

Level 1

0 points

Camera issues

There's a problem with my iPhone 5 camera since I updated to iOS 7. Whenever I try to open the camera app, no matter if I try to take a picture or recording a video, the camera starts blinking with colourful bars across the screen. I thought it might just happen if I use the shortcut in control centre, but it happens all the time. I'm pretty sure this is a software problem since it never happened while using iOS 6. I got some screenshots to show, but I don't know how to upload them.

Thank you for reading this and trying to help me with this

iPhone 5, iOS 7.0.3

Posted on Oct 27, 2013 5:36 PM

Reply

Answer 1

ChrisJ4203

Level 10

230,347 points

Oct 27, 2013 5:38 PM in response to Cinturorion

What kind of user troubleshooting have you done? The steps are restart, reset, restore from backup, restore as new. Test after each of the steps. If the camera still does not function correctly after the restore as new, then make an appointment with the Genius Bar at Apple as it could be a hardware problem at that point.

Reply

Answer 2

Cinturorion Author

Level 1

0 points

Nov 7, 2013 3:43 PM in response to ChrisJ4203

I did what you suggested, but nothing changed. I want to make a correction to my previous comment. Camera only shows this problem when I launch it from control center. If I launch it from the app itself, nothing happens, it works as usual...

Reply

Answer 3

ChrisJ4203

Level 10

230,347 points

Nov 7, 2013 9:42 PM in response to Cinturorion

Do you happen to have Settings>General>Accessibility>Switch Control>ON? If so, try turning that off and see if it helps.

Reply

Answer 4

Cinturorion Author

Level 1

0 points

Nov 8, 2013 7:45 AM in response to ChrisJ4203

I've checked that and it's off... Should I turn it on?

Reply

Answer 5

ChrisJ4203

Level 10

230,347 points

Nov 8, 2013 10:56 AM in response to Cinturorion

No, leave it off. It is an accessibility helper that uses color boxes to help people with disabilities select things on the phone. That is the only thing close to what you are describing that I have seen.

As I said earlier, if you have already done all of the user troubleshooting, including a restore as new and it hasn't corrected the issue, then make an appointment at the Apple Genius bar to have the hardware checked.

Reply