How can you get the unknown previous owners on iPhone 5 Apple ID account be removed old device from Find iPhone ?

http://support.apple.com/kb/TS4515 provides instructions. But the original owner is required.

I can understand the need for this sort of security, but imagine being in a corporate environment, where the policy to to allow end-users to input their own apple ID. Employee is run over by a bus and is now dead. No one has their password (Dead employee has left their iphone in the office).

Now what?

Should we just throw this iphone out, or what?

No you ask each employer to give them your apple id and password in case of an event happens.

I'm in charge of our mobile devices here at work, and I have all of the users apple id and password, even the passcode.

An employee is dead and you're worried about not being able to re-use their phone? The expense of replacing the phone is peanuts compared to the cost of recruiting and training a replacement. At least for anyone doing a job that actually requires a company smartphone be issued.

in a "corporate environment" apple ids should be issued not have employees use their personal id's. Hope the rest of your business policies are better.

Peace, Clyde

For a variety of reasons Clyde that might not work in a corporate environment, unless the CEO didn't mind all of the employees getting his emails.

So, Clyde, you create apple ID's for all of your staff using iphones? We have 200 iphones on site and people are coming and going all the time. Doesn't seem like the right policy to me. Did you find this in a best practices document?

We did have one account we assigned to 10 of our VP's at one time, then everyone started getting everyone's imessages when they decided to use their apple ID for their messaging account.

I'm thinking there should at least be some admin process in place. Maybe go to the Apple Store..

lisa0721 wrote:

Did you find this in a best practices document?

No, you first use common sense then you put it in a company IT policy document. So you are saying that you cannot create an Apple ID for each individual, because it is a hassle? So I guess it is also a hassle to create company email accounts because there are many people "coming and going"?

Have the IT department create an Apple ID for each user with a "temporary" password. Then the user can change it. Once the emplyee leaves, he turns in his phone and gives the password to IT so they can deactivate his Activation lock and reset the phone. Or do what razmee209 has suggested.

I guess the above might be a problem in your company where it is apparent that people are getting run over by buses all of the time and dying every hour.

FelipeV - It was a hypothetical situation to show that the decision to make removing the ID impossible without the user providing the password is a bit difficult. No need to be rude about it.

I quite like the suggestions here (http://www.enterpriseios.com/forum/topic/iOS_7_device_reuse_can_be_difficult#com ment-10777) about assigning the apple ID upfront according to the corporate email account.

I personally don't agree with requiring passwords for person apple ID's. JMO.

Surely you just make sure that the user creates a new Apple ID using his company email and then when he leaves you go to iforgot.apple.com put in the users email address and then Apple send an email to the user which you use to reset the Apple ID password and get access to the device.

how can i reset my apple id secuerty questions

Contact iTunes support.

At first, I thought you were writing for The Onion! 🙂

A employee is dead and you're worried about the *cost* of recruiting and training a replacement?!

Wow!

How about concern about the employee-- and the spouse, the children, family members, the friends, and the co-workers (other than you!) who cared about and loved the individual? That's the real loss in this imaginary scenario.

None of which has anything to do with their phone.