Just installed Mavericks, my Canon MP780 will print but not scan. What is the fix for this?

I would try this:

1. Delete all Canon scanning software, scanning drivers, or scanning apps from your computer.
2. Do a factory reset on your Canon. You'll have to look through your manual for the instructions.
3. if you connected your Canon via wifi, enter your wifi password to connect it to your network.
4. open Image Capture. It should find and connect with your Canon and then connect with Apple to find a driver.

I have much better luck with printing and scanning by avoiding all the apps from the printer manufacturers.

I have experienced the same problem with my perfectly functional MP780 now not scanning while under Mavericks 10.9. Here is the unpleasant response from Canon:

"Thank you for contacting Canon product support. We're sorry you have been unable to use your PIXMA MP780 with your new operating system.

Unfortunately, there are not Mac OS X Mavericks drivers for use with the PIXMA MP780, and there are not plans to develop drivers that are compatible. We apologize for any inconvenience this may cause."

They did offer to sell me a new MF printer with free shipping. Sheez!

I guess it's either buy VueScan, go back to Mountain Lion or get another printer...and it won't be a Canon. (I know. Other manufacturers do the same thing...it's just the principle of it.)

no need for additional software, on mac go to applications folder look for MP Navigator, create an alias and put on desktop, when you want to scan a doc just launch MP Navigator and scan from app

I have a Canon MP780 and I'm running Mavericks, and the Canon won't scan anymore, and the suggestions above didn't work.

Canon and Apple won't support anything that's old regardless, even if it still a useful and functional device.

There is always VueScan.

http://www.hamrick.com/

VueScan is here to support older scanners that Apple or the manufacturers no longer want to support on any particular OS X version.

That's what this software was always designed to do and accomplish.

Give support for older scanners and all-in-one printer/scanners.

Hi I followed the detailed instructions from "nera" and this solved my cannonmp990 problem I have naigator back and all seems to be working again. good luck

Nera- I just uninstalled and reinstalled on my Pixma MX 700 using the instructions below from Canon Support. It worked for me so maybe you'd like to try it (adjusting for your model). -Candace

Uninstalling and reinstalling the drivers should resolve this issue. Please perform the following to remove the currently installed drivers: (If any items are not listed, move on to the next step.)

1. Open the hard drive (Macintosh HD).

2. Open the 'Library' folder.

3. Open the 'Printers' folder.

4. Open the 'Canon' folder.

5. Send the 'BJ Printer' folder to the trash.

6. Return to the 'Library' folder.

7. Open the 'Receipts' folder.

8. Locate any items related to your printer and send them to the trash. However, leave the 'Canon Printer Drivers.pkg' file in the folder if it happens to be listed.

9. Return to the 'Library' folder.

10. Open 'Image Capture'.

11. Open the 'Twain Data Sources' folder.

12. Send any Canon files related to your printer to the trash.

13. Open the Applications folder.

14. Open the Canon Utilities folder.

15. Send the MP Navigator to the trash.

16. Restart your computer.

17. Empty the trash.

Once this has been done we will reinstall. To get your PIXMA MX700 operating on your network, please follow these steps:

1. Visit Canon's website at: http://www.usa.canon.com/cusa/support/consumer

2. Just below 'Browse by Product Type', select your model in the following manner:

2-1. Under Product Type, choose Printers & Multifunction.

2-2. Under Product Family, choose PIXMA MX Series

2-3. Under Models, choose the PIXMA MX700.

3. On the Support page for the your unit, click the 'Drivers & Software' tab.

4. Choose your version of OSX from the Operating System drop down boxes.

5. Select the Appropriate driver:

5-1. For OS 10.5 of earlier, click the MX700 series Printer Driver.

5-2. For OS 10.6 or later, click on the MX700 series CUPS printer driver.

6. Read the License Agreement on the next page, and if you agree, click on 'I Agree - Begin Download' at the bottom.

7. Save the file to your computer using the options in your web browser.

8. Once the download is complete, go back to the top and click on the 'Support & Service' tab and then click on the 'Drivers & Downloads' tab.

9. Choose your version of Mac OSX from the Operating System drop down boxes.

10. Under the Drivers listing, click on the MX700 series Scanner Driver.

11. Read the License Agreement on the next page, and if you agree, click on 'I Agree - Begin Download' at the bottom.

12. Save the file to your computer using the options in your web browser.

13. Once the download is complete, go back to the top and click on the 'Support & Service' tab and then click on the 'Drivers & Downloads' tab.

14. Choose your version of Mac OSX from the Operating System drop down boxes.

15. Under the Software listing, click on the IJ Network Tool.

16. Read the License Agreement on the next page, and if you agree, click on 'I Agree - Begin Download' at the bottom.

17. Save the file to your computer using the options in your web browser.

18. Once the download is complete, close all windows.

19. Double click the downloaded printer driver. Open the installer package to begin the setup.

20. Double click the downloaded scanner driver. Open the installer package to begin the setup.

21. Double click the downloaded IJ Network Tool. Open the installer package to begin the setup.

Once this process is complete, try printing to test the unit. Then return to our website to download the MP Navigator for scanning.

Where did you find MP Navigator in the first place? It isn't in my Apple applications folder. When I tried to find it online, I came up with MP Navigator Ex 'Ver. 3.0.6 which I installed but doesn't work -- I get a message noting some printers which are supported--MP780 isn't included and doesn't appear to be supported. I am using a Gutenprint driver 5.2.9 which works but not consistently to print. I can't find any other print drivers for my Canon Pixma MP780 which work with Mavericks. I tried VueScan--the trial--which appears to work for scanning but have read poor reviews so I'd love input on that program before buying it & would prefer a workable free scanning driver and program.

I have 2 questions:

(1) Which driver works for Canon Pixma MP780 with Mavericks OS for printing and where do you find the download?

(2) Which driver/software works for scanning for Canon Pixma MP780 with Mavericks OS?

Thank you in advance for your help. I am new to MAC (after having been a PC user for many years) and this issue has frustrated me greatly.

cobbler@ wrote:

I tried VueScan--the trial--which appears to work for scanning but have read poor reviews so I'd love input on that program before buying it & would prefer a workable free scanning driver and program.

Where have you seen these negative reviews of Vuescan??

I have been using VueScan since 2003 and have found this scanning application head and shoulders above what is supplied and passes for scanning software from the scanner makers.

Vuescan is very comprehensive scanning software and IS designed as professional scanning software.

Michele:

Thank you for your input. Do you the pro version or the regular version of Vuescan? The reviews I saw which were negative were found through general computer searches re vuescan. Given your experience, it sounds like it is worth buying. So my remaining question is which version?

Also, do you have printer driver advice for Mavericks and the Canon Pixma MP780?

Thank you.

on the Canon site for the MP780, under drivers, it says there isn't one for Mavericks. But I am using Canon driver version 10.51.2.0 and it works for printing. You can download it here:

http://www.techspot.com/drivers/driver/file/information/15675/

As far as scanning goes, I've tried everything and there is no way to do it, except for VueScan.

I purchased the Pro version because you get free updates/upgrades for life or as long as its originator is still alive and well enough to keep putting out updates for his software.

In addition you get the full, complete version of Vuescan.

I realize the purchase price has gone up since I purchased (I believe, at the time, I only paid $49 U.S.D. for the Pro version.

VueScan IS professional scanning software and is designed as such to be able to get the best results possible out of any scanner it is used with.

This maybe where some of the negative reviews are coming from.

This software is not just simple "click and scan" software.

VueScan does have a basic mode and an advanced mode, if you don't need or want to tweak every parameter available to get a great scan every time, to just get a basic, "good enough" scan.

I spent countless hours trying to find a fix for this. Needless to say, Canon has basically decided to increase their revenue by not offering a driver update for Mavricks. They just want to force people to buy another one. It's happening everywhere with businesses these days. I ended up using my cell phone beleive it or not to scan and was very impressed with the results. If you have a cell you can purchase "TinyScan Pro: PDF Scanner" for $3.49. It zooms in on the image with the camera and takes a high quality snapshot and then converts it to PDF. I was impressed, along with many others, and have used it ever since. There are many PDF scanner apps for free and work just as well too. Although, anything free I am always skeptical. Just a solution I found that I thought I would pass along. Best of luck 🙂

ellkabong wrote:

Canon and Apple won't support anything that's old regardless, even if it still a useful and functional device.

What does Apple have to do with Canon's inability to produce current drivers for their hardware?

sage man wrote:

I spent countless hours trying to find a fix for this. Needless to say, Canon has basically decided to increase their revenue by not offering a driver update for Mavricks. They just want to force people to buy another one.

And that will probably not be a Canon, so I can't see how that will increase Canon's revenue.