WKWF
Level 1 (0 points)

Q: Can't use Canon iR C4580i to print after upgrading to Mavericks

Can anyone help to solve the problem?

I have tried to download the driver version 10.2.0 but still cannot use canon iR C4580i to print.

 

Thanks

MacBook Pro, OS X Mavericks (10.9)

Posted on Oct 28, 2013 4:08 AM

by PAHU,Solvedanswer
PAHU PAHU
Level 6 (16,610 points)
A:

Ensure that when you add the printer you use the LPD protocol. This driver does not support the IPP protocol which sets as the default.

 

Also, when you look for the printer model in the Use menu, do not select the entry that shows UFR II in the model name. The UFR2 v10.2 driver lists the models without UFR in the name, such as Canon iR C4580.

Posted on Oct 30, 2013 1:22 PM

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WKWF

Q: Can't use Canon iR C4580i to print after upgrading to Mavericks

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  • Helpful answers

  • by matt00,

    matt00 Oct 30, 2013 11:19 AM in response to WKWF
    Level 5 (4,015 points)
    Oct 30, 2013 11:19 AM in response to WKWF

    Hey WKWF,

     

     

    Thanks for the question, and welcome to Apple Support Communities.

     

    The following article provides relevant troubleshooting information for your issue:

     

    Troubleshooting printer issues in OS X

    http://support.apple.com/kb/TS3147

     

    USB printers and Bonjour-enabled network printers

     

    Follow these steps until the issue is addressed:

     

    1. Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.

     

    2. Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.

     

    3. Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.

     

    4. Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.

     

    5. Delete the affected printer, then add the printer again.

     

    If the issue persists, try these additional steps:

     

    1. Reset the printing system, then add the printer again.

    2. If the issue still persists, reset the printing system again.  Download and install your printer's drivers. Then, add the printer again.

    3. Contact the printer vendor or visit their website for further assistance.

     

     

    Thanks,

     

    Matt M.

  • by PAHU,Solvedanswer

    PAHU PAHU Oct 30, 2013 1:22 PM in response to WKWF
    Level 6 (16,610 points)
    Oct 30, 2013 1:22 PM in response to WKWF

    Ensure that when you add the printer you use the LPD protocol. This driver does not support the IPP protocol which sets as the default.

     

    Also, when you look for the printer model in the Use menu, do not select the entry that shows UFR II in the model name. The UFR2 v10.2 driver lists the models without UFR in the name, such as Canon iR C4580.