AlbaH

Q: I've bought an Airport Express to give me better coverage across the house. However, it refuses to recognise the router. I've now been advised that I can't use a router with it, only a modem (not a modem router). These seem like hen's teeth. Advice, pls?

Hi - I've been told that an Airport Express isn't set up to work with ADSL systems in the UK. It will also not work with a router. The store has now advised me to purchase a simple modem (not router) & link the AE to that. He said I would find one on Amazon. On looking all I can see are modem routers. The store will not take the AE back as they say it's not faulty. Can anyone advise me how I might be able to make use of the AE given these limitations in the UK?

Many thanks.

MacBook Pro (13-inch, Mid 2012), Should be Mtn Lion OS

Posted on Oct 28, 2013 7:21 AM

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Q: I've bought an Airport Express to give me better coverage across the house. However, it refuses to recognise the router. I've now ... more

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  • by Tesserax,

    Tesserax Tesserax Oct 28, 2013 9:00 AM in response to AlbaH
    Level 9 (54,901 points)
    Wireless
    Oct 28, 2013 9:00 AM in response to AlbaH

    It looks like your only option is to connect the AirPort Express to the existing modem/router using an Ethernet cable to create a roaming network. This will have the same effect as extending the wireless range of that device.

     

    If running Ethernet is not desireable or practical, you may want to consider using Powerline adapters instead. These adapter take advantage of your home's electrical circuit to create a pseudo Ethernet one between adapters.

  • by AlbaH,

    AlbaH AlbaH Oct 28, 2013 9:16 AM in response to Tesserax
    Level 1 (0 points)
    Oct 28, 2013 9:16 AM in response to Tesserax

    Thank you for getting back to me, Tesserax. I have already tried the ethernet route but I get the msg 'you're trying to connect to an IP address which isn't recognized'. The guy at the computer store told me that AE is not configured to work with UK ADSL systems. So why are they selling them here? Even cable networks are now doing modem routers so he says there's a conflict issue - 2 firewalls, etc etc. I feel I've been ripped off & I still have the initial issue I was trying to deal with unresolved. People in the UK need to be aware if this - if you follow the reviews you'll buy AE only to find it is money completely down the drain (sad face!)

  • by Tesserax,

    Tesserax Tesserax Oct 28, 2013 9:31 AM in response to AlbaH
    Level 9 (54,901 points)
    Wireless
    Oct 28, 2013 9:31 AM in response to AlbaH

    The guy at the computer store told me that AE is not configured to work with UK ADSL systems. So why are they selling them here?

    Probably because the AirPort Express is more than just an Internet router. Graned it does not support the PPPoA protocol used in the UK for ADSL, but it can still be used to extend a wireless network of another AirPort or be used for streaming iTunes or sharing a USB printer.

     

    I'm sorry that this particular store will not refund your purchase. I am assuming that it is not an Apple Store which would have under the circumstances.

  • by AlbaH,

    AlbaH AlbaH Oct 28, 2013 9:53 AM in response to Tesserax
    Level 1 (0 points)
    Oct 28, 2013 9:53 AM in response to Tesserax

    You're right, it wasn't an Apple store - but don't judge me on that. There is no local store here - nearest is about 11/2- 2 hrs away. Yes, I should have ordered it online & got it delivered - but I'd read it was easy to set up from the reviews & I had time to set it up that day...my only concern is that othersare going to make the same mistake as me. I went to a national retailer, a computer superstore. No-one told me...it is a cautionary tale...

  • by Tesserax,

    Tesserax Tesserax Oct 28, 2013 9:57 AM in response to AlbaH
    Level 9 (54,901 points)
    Wireless
    Oct 28, 2013 9:57 AM in response to AlbaH

    No offense intended. I'm just sorry that you had to experience that. Thanks for sharing it. Hopefully others will take your advice as well.