2 Replies Latest reply: Nov 1, 2013 12:52 PM by greenyellowpinkblue
greenyellowpinkblue Level 1 Level 1 (0 points)

image (1).pngI have just switched to a different iPhone 4s but when i want to play a song, the sound at the bottom isn't letting me swipe to turn it up and down as you can see. My sound isn't working at all! What do i do someone please help me


iPhone 4S, iOS 7.0.3
  • sterling r Community Specialists Community Specialists (5,740 points)

    Howdy greenyellowpinkblue,

     

    It sounds like you have no sound on the phone at all.

    I was researching what might be happening and found this article to help you isolate or troubleshoot what is happening here.

    iPhone: No sound or distorted sound from speaker

    http://support.apple.com/kb/ts5180

    1. Verify that the volume is set to a level you would normally be able to hear.
    2. Ensure that there is nothing plugged in to the headset jack or the dock connector.
    3. If the iPhone is in a protective case, make sure that the speaker port isn't blocked by the case.
    4. Make sure that the speaker and dock port aren't clogged with debris. If necessary, clean it with a clean, small, dry, soft-bristled brush. Carefully and gently brush away any debris.
    5. If an audio issue occurs when using a specific application, try testing other applications to see if the issue persists.
    6. If the iPhone is paired with a Bluetooth headset or car kit:
    7. Restart the iPhone.
    8. If restarting doesn't fix the issue, ensure that your iPhone is updated to the latest version of iOS.
    9. If the issue is not resolved after restoring the iPhone software, please contact Apple Support.

     

    Thank you for using Apple Support Communities.

    All the best,

    Sterling

  • greenyellowpinkblue Level 1 Level 1 (0 points)

    Hi sterling,

    thanks for your advice but still not working

    I will wait for the next ios update or i will go to the Apple store next time i'm near it

     

    thanks for your advice

     

     

    greenyellowpinkblue