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Disk not ejected properly

Hi I'm having this issue since I upgraded to Mavericks where almost every time I put my computers to sleep I get the "Disk not ejected propoerly" message and every disk but the system one is not mounted and cannot be found by Disk Utility.


I have a Mac Mini late 2009 and a Macbook Pro 15 mid 2009 and I'm having this issue in both machines. Never had any issues before in any of my machines, not in Leopard, Snow Leopard or Lion.


On my Mini I have two external USB drives and on my MBP I have a SSD, where the system is installed, and a HD (I replaced my optical drive with a bay to install the extra disk).


I researched the issue and found a couple of threads where people sugested to buy a 3rd party app that would unmount the disks at sleep and remount them at wake, but I think this shouldn't be a issue, since it never happened with any version of OSX I had used before.


Is anybody else having this issue as well? Is there any word from Apple on this subject? Can I hope for a fix?


Thanks

MacBook Pro, OS X Mavericks (10.9)

Posted on Oct 28, 2013 9:55 AM

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Question marked as Top-ranking reply

Posted on Jan 25, 2014 12:05 AM

Hi All


I am not sure if the fix I am about to relay will work for everyone here BUT it has certainly worked for me!


I have a new MBPr which I migrated from my old MBPr and immeadiatly started to get the problems described in this forum.


I have investigaed most of the solutions suggested here and elsewhere without any success, I did install Jettison but while this masked the problem it actually stopped most of my backups working!


So I called Apple support and pushed it very hard until I had a Teir 2 person on the line and she was incredibly helpful, supportive and instisted she woudl ge the problem fixed and she delivered.


She pinned the problem down to the migration from the older machine/prefs corruption.


I will try and record here exactly what we did.


Instructions


1. Pull out your ethernet cable and disable WiFi and any other network connectivity you have.


2. Open Finder, go to your computer and then select you Macintosh HD (or whatever you have renamed it).


3. Go to Macintosh HD - Library - Preferences


4. Scroll all the way to the bottom of the list and you ewill see a folder called SystemConfiguration


5. Pull this folder onto the desktop.


6. Go to System Preferences - Sharing and change the name of your computer, even just a litlle bit.


7. Reboot


8. Re-enable Wifi and Ethernet


9. If you have installed Jettison, remove it and remove it from your start up items.


You shoudl be good to go.


My machine was constantly ejecting my USB drive, even if left for onnly 10-15 minutes, since doing this I have not had one single ejection and I am into 48 plus hours of run time.


If you like what Jettison does but don't want to eject the disks everytime your computer sleeps and it will!, then try UnDock from the Mac App store.


Very similar functionality BUT it is a manual process.


In my case if I am going to be going out I will simply use the key combo I hae seletced Ctrl-Alt-Command plus U and all my external devices undock.


I really hope this helps one or more you you guys.


Robin

493 replies

Nov 12, 2014 6:07 AM in response to wms44

Thanks. That's the most cogent and understandable response I've seen, even though I don't like the answer. It's not entirely clear why this didn't use to happen in much earlier OSes, at least not to me. Maybe it did happen, and the OS simply didn't produce the DNEP message. I think I can recall times when the external drive had been disconnected when I tried to access it, and I had to start it up again. Anyway, it doesn't seem like most people are losing data as a result.

Nov 12, 2014 8:56 AM in response to LaraCroft_NYC

I Would tend to agree with both of you. I can't remember having this problem in the past with regards to my Mac going to sleep. Mind you for the last couple of years I haven't been allowing my Mac to sleep" I can't remember why I made this decission, but it may be linked to the "not ejected properly" issue. As far as I understand three of my hard drives have individual power supplies, therefore the USB connection would only transfer data. So if your Mac goes to sleep the hard drives still have their own power, allowing them to sleep.


I've exhausted my efforts to find a solution to this problem, so for me it's "never sleep" or sleep and hope my drives don't get damaged.

Nov 12, 2014 12:35 PM in response to LaraCroft_NYC

I don't know what WMS44 has done, but I /did/ remove all power (internal battery connection) from my Macbook Pro Retina (mid-2012) for about half an hour in the process of replacing my SSD, and the problem with DNEP was unchanged. I know you have said repeatedly to remove power for 2 hours, but it's hard to believe that without any power the capacitance would hold that long. I suppose anything possible.


I've also tried all the other remedies suggested here, including cable changes, removing the configuration folder from the library, etc., etc. But my DNEP issue so far occurs /only/ with my USB 3.0 WD MyBook drive, not my other USB or Thunderbolt drives.


I suspect this DNEP issue is multifactorial cross various OSes and computers and HD, and that there is not a single explanation or fix that "fits all." What baffles me is that Apple, which surely must be aware of this issue from support calls to Applecare for those who have Applecare, hasn't tried to figure out what is going on by looking at Console logs, error reports, and the like.

Nov 12, 2014 2:59 PM in response to LaraCroft_NYC

Sorry , I should have mentioned that I did disconnect everything from my Mac Pro and powered down for 10 hrs. Didn't work for me.

I Also gave RObster50's solution a go. Still no luck.

I Reached the conclusion that it was down to the inateck PCI expansion card.

I'm sure if I swapped one of the hard drives to one of the original USB 2.0 ports it would be fine. But that still doesn't solve my USB 3.0 to HD's issue.

Nov 12, 2014 3:21 PM in response to wms44

There are variations of issues withing this chat. Faulty or poorer quality USB cables will cause your HD to flag the "not ejected properly" warning. Last year my Maxtor would do this whilst I was working on my Mac, until I changed the cable. That solved that particular issue.

Robster50's solution will also work for some, makes sense.

LaraCroft_NYC's solution doesn't really make logical sense, but there has been evidence of peripherals causing issues. When disconnected and allowing your Mac to completely power down followed by reconnecting peripherals results in some magical results.


I now know neither of the above is linked to my issue.

Another reason I have decided not to use sleep is because SSD's don't really need to be put to sleep (so I read somewhere). I have three internal SSD's including my OS drive.

The only reason I originally wanted to use sleep was due to the fan noise coming from my Mac and Hornetteck enclosure. It's not loud but it would have been nice to shut out the sound all together.


I have now decided that I can live with the distant hum compared to banging my head against a brick wall trying to find a solution that would result in making other sacrifices.

Nov 12, 2014 3:52 PM in response to wms44

"I have now decided that I can live with the distant hum compared to banging my head against a brick wall trying to find a solution that would result in making other sacrifices."


Banging your head against a brick wall makes noise, too. My wife tells me that my swearing at my computer doesn't seem to help the situation, either, but it makes me feel better.


I think we've come to a dead end here, but I like the idea of not putting a computer with a SSD to sleep--I think I'm going to try that method and see what happens. I don't have it set to sleep automatically--only the screen--and it seems that I sometimes get the DNEP message after the computer has been idle for a while, and not having gone to sleep, but I'm not sure.

Nov 13, 2014 3:37 AM in response to KenV54

Ha! Ha! KenV54, It hurst more as well.

OK - one update for you that has solved my issue.

I thought I could afford to waste £2.99 on Jettison (app store) and guess what. Ejects my external HD's on sleep and re-mounts them on wake without any issues. Just a little confused that a new USB HD has appeared on my desktop called EFI. It's formatted as MS-DOS(FAT32), so I'm guessing this has something to do with WMware fusion (parallels). Just really confusing that it appears as a USB volume.

Nov 13, 2014 3:47 AM in response to wms44

I just though I'd post some info about Jettison, which seems a little strange. Purchasing Jettison from App store give you version 1.2, however there is an update to 1.4, which give a few more settings. The following link describes how to get the update if you have purchased on the App store.


http://justaguythinkingblog.blogspot.co.uk/2013/12/a-solution-to-problem-with-ma c-osx-109.html

Nov 13, 2014 4:29 AM in response to wms44

There seems to be a difference between allowing my mac to sleep through Energy Saver and forcing to sleep using the Jettison interface.

Whether I use Jettison 1.2.4 or Jettison 1.4.2, allowing to sleep naturally is fine. But using Jettison to sleep doesn't work with either version.


I also get a black screen on wake for 5 seconds, which was worrying, but then all drives have mounted with no evidence of "not ejected properly" warning.

This is going to be my last post for a while, as I have all ready flooded this chat...

Nov 14, 2014 10:05 AM in response to wms44

UPDATE


Leaving my mac to sleep whilst running "Jettison" worked fine, however leaving it in sleep for a length of time threw up the "not ejected properly" warning.


I got in touch with the developer of "Jettison". What he had to say makes so much sense and may apply to others suffering from this irritating issue:


"Open your Energy Saver settings in System Preferences and turn off "Wake for network access". What's happening is that there are scheduled tasks that wake up your machine while it's sleeping - the trouble is that it only wakes partially, and in the process can get itself confused if disks aren't there that it expects to be there (basically, all external disks)."


I'm not 100% sure how network access during sleep provides as an advantage apart from checking for updates etc, or perhaps accesing your mac remotely.

All I can say - is that my system is now behaving as it should. Sleeps and wakes without the "not ejected properly" warning.


The "Jettison" developer went on to comment:

"This seems to be a pretty glaring bug in OS X"

Nov 17, 2014 3:54 PM in response to Linda Cameron

I've now tried all the options that don't involve Jettison. (I did use Jettison once a while back, but not worth the trouble.) Checking or unchecking all combinations and permutations of the boxes in Energy Saver preferences, putting the MacBook to sleep, not putting it to sleep, not letting it go to sleep with inactivity, etc. , results on no change in the DNEP notifications. I even get them while I'm working at the computer. I've removed the power supply internally in the MacBook, let it sit, but no results.


As they say in New York, fuggedaboutit, there is no logical workaround. It's up to Apple engineering to look at it and see exactly what is happening to trigger the disk disconnect. Surely, if we can send a man to the moon, or Apple can build an iPhone 6 that's almost as good as my new Blackberry Passport phablet (check it out, folks, before dismissing the idea), the computer scientists at Apple could come up with an answer to the DNEP problem. They just don't want to bother with it.

Nov 17, 2014 4:08 PM in response to KenV54

Curious why people don't like Jettison? I just installed it a few days ago (version 1.4.2) and it has worked flawlessly. It ejects my external HDDs before my iMac sleeps, and remounts them when it wakes up. I have a nightly backup scheduled where Energy Saver wakes the computer and SuperDuper runs automatically to make a bootable clone, and that has worked perfectly. Before, without Jettison installed, I would frequently awake to find "disk not ejected properly" errors.


Yes, Apple should fix this, but in the meantime Jettison is working well for me.

Nov 18, 2014 8:58 AM in response to wms44

I've tried a couple different USB 3.0 cables, with and without running it through a powered Amazon Basic USB 3.0 hub.


I just found another USB 3.0 cable from Other World Computing, which, by the way, I recommend highly for all third party Mac stuff, like internal SSD upgrades. I'll post here after a couple of days and let you know.


Much as I would like to blame Apple for this altogether, I still don't know if maybe the WD MyBook drive is somehow at fault.

Disk not ejected properly

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