highvoltz

Q: How to configure OSX Mavericks 10.9 Mail to Text Wrap / Word Wrap

Fresh install of 10.9 Mavericks.

 

Having trouble with OSX Mail where text is not text wrapping / word wrapping to the size of the window. This happens in the preview pane, as well as if an email is double clicked and opened in its own window. In order to read the email, you must scroll right to the end of each line. The text as in previous versions of the OS wrap to the size of the window so you do not have to scroll horizontally, only vertically.

 

I have upgraded a second computer with the same problem.

 

This seems to be for all accounts (Google Apps) as well as icloud accounts.

MacBook Pro with Retina display, OS X Mavericks (10.9)

Posted on Oct 28, 2013 10:49 AM

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Q: How to configure OSX Mavericks 10.9 Mail to Text Wrap / Word Wrap

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  • by Steve HTSD,

    Steve HTSD Steve HTSD Oct 30, 2013 5:31 PM in response to highvoltz
    Level 1 (0 points)
    Oct 30, 2013 5:31 PM in response to highvoltz

    Same problem here. Google Apps seems to be the problem emails.

  • by highvoltz,

    highvoltz highvoltz Nov 4, 2013 6:15 PM in response to Steve HTSD
    Level 1 (1 points)
    Nov 4, 2013 6:15 PM in response to Steve HTSD

    Were you able to find a fix?

  • by Steve HTSD,

    Steve HTSD Steve HTSD Nov 4, 2013 6:23 PM in response to highvoltz
    Level 1 (0 points)
    Nov 4, 2013 6:23 PM in response to highvoltz

    Unfortunately, no. I'm hoping Apple pushes out a fix in the next update.

  • by waldhaus1,

    waldhaus1 waldhaus1 Nov 5, 2013 4:13 PM in response to Steve HTSD
    Level 1 (45 points)
    Apple Watch
    Nov 5, 2013 4:13 PM in response to Steve HTSD

    I am having the same problem. It is not clear to me that a particular initiating email client is producing the problem. Perhaps some embedded control character. Once it appears in an email conversation it is perpetuated in all replies. Certainly annoying.

  • by breepear,

    breepear breepear Nov 6, 2013 3:55 PM in response to highvoltz
    Level 1 (0 points)
    Nov 6, 2013 3:55 PM in response to highvoltz

    I'm having the same issues with word wrap. It is also doing it on my phone, seems that this only happens when I am recieving messages from other mac users though.

     

    C'mon Apple, pull yourself together.

  • by Wayne Southwood,

    Wayne Southwood Wayne Southwood Nov 8, 2013 2:38 AM in response to breepear
    Level 1 (0 points)
    Nov 8, 2013 2:38 AM in response to breepear

    same problem and applies to emails received from both Macs and PCs and from different organisations.  conclusion is it is a Mavericks problem and not a sender issue.

  • by triky2r0ck,

    triky2r0ck triky2r0ck Nov 12, 2013 6:41 AM in response to highvoltz
    Level 1 (0 points)
    Nov 12, 2013 6:41 AM in response to highvoltz

    I am also having the same issue. This is very unacceptable as I use Apple Mail for work and have had to use Gmail in my web browser. I have not had this issue on my phone, yet... Please resolve this quickly.

  • by Kevin Strong,

    Kevin Strong Kevin Strong Nov 14, 2013 9:56 PM in response to highvoltz
    Level 1 (5 points)
    Nov 14, 2013 9:56 PM in response to highvoltz

    Seeing the same problem.  Here's one clue I found, at least for the emails I am having a problem viewing.  They are long email chains and at the very end is one of those generic corporate disclaimers ("This email may contain confidential or priviliged information....") and the font for the disclaimer is Courier New, which is a fixed-width font, wheras all the other fonts in the email chain are either Arial or Calibri (and the email chain has bounced back and forth between my Mac and various PCs, probably using Outlook on their end). 

     

    If I forward the whole email chain to myself including the disclaimer, then the received email still has no line wrapping.  If I forward the whole email, but delete just the disclaimer, then the received email has correct line wrapping.  So maybe it's a problem with having fixed-width fonts and non fixed-width fonts in the same message / email chain?

     

    Also, when printing the emails with the wrap problem, there is no wrapping in the printed version either, plus all of the printed fonts become really really tiny.

     

    But none of this was a problem before Mavericks.  Frustrating that something as basic as a Mail client isn't properly QA'd for fairly basic requirements by Apple before they release it.

     

    I'm also seeing the tiny fonts for printed email problems when an email in the chain has an image in it....I need to start a new discussion for that.

  • by Joel Parker,

    Joel Parker Joel Parker Dec 7, 2013 11:56 AM in response to Kevin Strong
    Level 1 (0 points)
    Dec 7, 2013 11:56 AM in response to Kevin Strong

    I have been having this problem too, seemily started with Mavericks.  I was completely stumped, but Kevin's comment above led me to figure out a few more details.  The emails exhibiting this problem for me also have a disclaimer at the end of the message.  If I reply or forward the message, the message looks OK (correctly word wrapped) while editing, but when I receive a copy of the forwarded or replied mesage, the non-wrap problem appears when viewing the message (and the width of the non-wrap

     

    HOWEVER, as Kevin points out, if I delete the disclaimer, then the sent message is correctly word-wrapped when viewed.  Following up on that clue, I discovered that the disclaimer for the emails where I see the problem is in an HTML <PRE> environment (i.e., pre-formatted) with no carriage returns, so it seems that the Mail application is respecting that HTML formatting for the disclaimer, and the length of that <PRE> formatted text defines the width of the window for wrapping all other text in the message.  Similarly, if I forward the email and delete only PART of the disclaimer (remember the disclaimer appears to be word-wrapped in the email as you edit, with no hint of the embedded HTML formatting), then when I receive the email the window now "wraps" to the width of the shorted length of the disclaimer text.

     

    So, we need Mail to be able to wrap text to the window width in ALL cases, either by ignoring the HTML <PRE> environment or disable HTML .  Even just showoing a message in plaintext is fine, but it sounds like this option no longer is available in Mavericks:

    https://discussions.apple.com/message/23526803#23526803

    https://discussions.apple.com/message/23485817#23485817

  • by wilfroid,

    wilfroid wilfroid Dec 10, 2013 1:28 PM in response to highvoltz
    Level 1 (0 points)
    Dec 10, 2013 1:28 PM in response to highvoltz

    10.9 has been the worst upgrade I've ever done since using MBP (2002), what a mess. This mail text/word wrap is indeed the next issue (along calendaragent eating up my RAM), non-sync with Google. Apple, always trying to distinguish themselves from the crowd, did it again.

    Easiest way out is just to use Postbox ($10), even gives you a "spinning wheel"/activity indicator when checking multiple mailboxes ;-) http://www.postbox-inc.com/

  • by tjmcewan,

    tjmcewan tjmcewan Dec 18, 2013 5:05 AM in response to highvoltz
    Level 1 (0 points)
    Dec 18, 2013 5:05 AM in response to highvoltz

    From my experience, the problem is with wide tables pasted in from Word (see here).

     

    As yet I do not have a solution.

  • by Robin_of_Croxley,

    Robin_of_Croxley Robin_of_Croxley Jan 15, 2014 12:32 PM in response to highvoltz
    Level 1 (0 points)
    Jan 15, 2014 12:32 PM in response to highvoltz

    I'm seeing the same problem with all emails from my church's office.

  • by e.f.,

    e.f. e.f. Mar 1, 2014 7:05 AM in response to Joel Parker
    Level 1 (0 points)
    Mar 1, 2014 7:05 AM in response to Joel Parker

    @kevin @joel you guys have good specific observations - file bug reports https://bugreport.apple.com/

  • by Michael Paine,

    Michael Paine Michael Paine Mar 26, 2014 7:32 PM in response to e.f.
    Level 2 (348 points)
    Mar 26, 2014 7:32 PM in response to e.f.

    Or for non-developers, submit bugs to:

    http://www.apple.com/feedback/macosx.html

     

    This is an irritating bug

     

    Grrr

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