MacBook Pro shuts down unexpectedly

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MacBook Pro shuts down unexpectedly

Hi there,

My MacBook Pro 15inch Mid 2010 has been shutting down unexpectedly lately.

The Laptop simply shuts down and restarts itself, showing a white/grey screen saying something like "your mac shut down unexpectedly" or something similar.

It all started a couple of months ago, happening very seldomly, but this last week has been every day or every two days. Creepy.

I have not been able to recognize any specific pattern: happens when plugged to MacSafe, also when unplugged, working in all applications (word, chrome, mail...). What I might have noticed (I'm not sure, though) is that it happens mostly when switching between applications or tabs on chrome. Might be a dead end.

What I'm sure it is not is overheating: mostly I'm not using any heavy applications at all and I'm also running on a SSD. The laptop doesn't feel hot either.

Thank you in advance for your responses,

Lanski

MacBook Pro, OS X Mountain Lion (10.8.5)

Posted on Oct 28, 2013 11:29 AM

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Answer 1

LowLuster

Level 6

12,105 points

Oct 28, 2013 11:45 AM in response to Lanski13

You have a hardware problem. The only people/place that can fix hardware problem is Apple. Take there system to an Apple store to be properly diagnosed and an estimate on the cost of repairs.

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Answer 2

Lanski13 Author

Level 1

0 points

Oct 28, 2013 11:49 AM in response to LowLuster

Argh, really? I was hoping there could be another option... I really cannot be without my laptop for a "x" amount of time, I use it for work all the time.

But yeah, I'm guessing it's difficult to fix a computer by reading some dude saying: my laptop doesn't work!

Thanks,

Lanski

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Answer 3

LowLuster

Level 6

12,105 points

Oct 28, 2013 11:53 AM in response to Lanski13

There was a recall, of sorts, for the 2010 model MBP. Something to do with the GPU being faulty. But if your are getting the "Your computer needs to be restarted because of a problem" screen and you haven't install any new software of any kind then it is a hardware problem and nothing to do with software. That problem could be the logic board, the main system component, or RAM or the hard drive.

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Answer 4

Lanski13 Author

Level 1

0 points

Oct 28, 2013 11:59 AM in response to LowLuster

Was there? Well, not that it matters at that point, haha!
Thanks, I'll bring it to the apple store and let's see what they say. Hopefully it won't take long (that is absolute daydreaming, right?).

Best,

Lanski

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Answer 5

Jan 22, 2014 3:48 PM in response to Lanski13

I was having the same problem. And, my problem was auto log out, in my privacy and security settings.

http://support.apple.com/kb/PH10883

Derek

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