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Continuous "Welcome to Mail"

With the updated Mail program in 10.9, the first time I opened Mail it presented the "Welcome to Mail" screen. I clicked continue and it completed it's processing of whatever it needed to do. However, when I open the program now, it displays it every time, though clearly, the process is complete, as it instantly *dings* after I click continue and goes to my mail.


Why?

MacBook Air, OS X Mavericks (10.9)

Posted on Oct 28, 2013 1:37 PM

Reply
21 replies

Oct 30, 2013 1:34 AM in response to AlphaPo

Same here. MacBook Pro 15" with Retina Display.


Tried repairing security permissions - no change.


Tried rebuilding mail by deleting the envelope files as follows, but no change:


"You can rebuild the Envelope-Index by throwing it away, it's located at ~/Library/Mail/V2/MailData/

1.Your Library folder is hidden by default. Select Finder (in the dock) > “Go to Folder” and then enter “~/Library.”

2.In ~/Library/Mail/V2/MailData, delete any file that begins with “Envelope Index,” such as Envelope Index or Envelope Index-shm.

3.Mail will rebuild the Envelope index when it is reopened. It will take a few minutes to rebuild the entire index."


I have multiple accounts, so I went into Mail, Preferences, Accounts and disabled all but one account to try and isolate it. This then worked OK.


So I re-enabled one account at a time and each time checked whether it worked. One by one they were re-enabled and worked OK.


In the end I had re-enabled all of the accounts that I disabled, and it was working. Can't explain it.

Oct 30, 2013 6:47 AM in response to Greg_Priestley

Greg, I tried your solution. No Joy! I guess I'll have to look elsewhere for an answer. I'm glad it worked for you. One exception to your method; I didn't delete the Envelope Index files, I just renamed them. As it turns out, this was a good safety measure as after the index rebuild only a handful of recent emails were accessable. Restoring the original files returned the database.

Oct 30, 2013 7:34 AM in response to AlphaPo

Here is a solution:


1. Start OS X Mail

2. Go to: Preferences â–¸ Accounts

3. Turn off all your mail accounts with „Enable this account”

4. Quit Mail

5. Restart Mail

6. Go to: Preferences â–¸ Accounts

7. Activate all your mail accounts with „Enable this account”

8. Quit Mail again

9. Restart Mail

"Welcome to Mail" has now disappeared!


Thanks to http://www.appletips.nl/genius/discussion/122/startscherm-welkom-bij-mail-blijft -terugkomen#Item_1

Oct 30, 2013 7:37 PM in response to FMALCK

I didn't find that this worked quite as advertised. I had two disabled accounts that had not been "downloaded" during the initial launch of Mavericks Mail. Disabling all the active accounts as described above didn't eliminate the opening dialog box; only when I activated the two disabled accounts, let them begin to download, quit, and relaunched did the initial dialog finally disappear. I infer that Mavericks Mail keeps a list of all accounts that have been (even partially) downloaded, and as long as as any account remains uninitialized, the dialog will continue to appear.

Continuous "Welcome to Mail"

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