edo.m

Q: problem with trackpad in Mavericks

Hi!

Since I'm a newbie in this forum, I hope I've started this new discussion in the right place, otherwise I'm sorry.

I upgraded my Mac Pro (2011) two days ago and everything works fine through the installation but I noticed one particolar that annoys me. The visual effects on desktop are slow. I mean, when I use the "particular" movements with fingers on the trackpad to show (for example) the deskop, while I have some windows opened, these move very slowly. I can't neither think about what the problem can be.

Can somebody help me? or should I downgrade?

Thanks!

MacBook Pro (13-inch Late 2011), OS X Mavericks (10.9)

Posted on Oct 28, 2013 2:46 PM

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Q: problem with trackpad in Mavericks

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Oct 28, 2013 2:48 PM in response to edo.m
    Level 10 (122,048 points)
    Apple Music
    Oct 28, 2013 2:48 PM in response to edo.m

    Hold off downgrading just a bit ...

     

    A Safe Mode boot deletes some system caches that may help and is used for trouble shooting.

     

     

    Startup your Mac in Safe Mode

     

    A Safe Mode boot takes much longer than a normal boot so be patient.

     

    Once you are in Safe Mode, click Restart from the Apple () menu.

     

    Then see if that made a difference.


  • by edo.m,

    edo.m edo.m Oct 28, 2013 3:25 PM in response to Carolyn Samit
    Level 1 (0 points)
    Oct 28, 2013 3:25 PM in response to Carolyn Samit

    Thank you! but unfortunately, it doesn't change anything... it still works jerkily... any suggestions? I wouldn't like to go back to the last version I had..

  • by iMuseWTF,

    iMuseWTF iMuseWTF Oct 28, 2013 4:08 PM in response to edo.m
    Level 1 (39 points)
    Audio
    Oct 28, 2013 4:08 PM in response to edo.m

    Known issue, report it to make sure Apple is aware that it's a widespread bug, should be solved in 10.9.1.

  • by edo.m,

    edo.m edo.m Oct 29, 2013 1:26 AM in response to iMuseWTF
    Level 1 (0 points)
    Oct 29, 2013 1:26 AM in response to iMuseWTF

    so I can't do nothing at all? Because a friend of mine has a Mac Pro (2009) and his upgraded OS works perfectly.. I tried to re-install Mavericks but nothing changed again..

  • by PhilAy,

    PhilAy PhilAy Nov 4, 2013 9:27 AM in response to edo.m
    Level 1 (0 points)
    Nov 4, 2013 9:27 AM in response to edo.m

    I am having the same issue with my 15" Macbook (early 2011). When I use it at home I use a magic tackpad, apple wireless keyboard, and a thunderbolt display. The trackpad jumps all over and disconnect and reconnects. My Apple wireless keyboard might have the same issue but it is harder to determine. Sometimes keys don't enter, other times it seems to delay and then fill in a bunch of characters that I have already typed. Maybe it is a bluetooth connection issue. Maybe they are both disconnecting and reconnecting repeatedly. My built in trackpad and keyboard work perfectly.

     

    I hope there is a fix soon.

  • by ichibanmugen,

    ichibanmugen ichibanmugen Nov 16, 2013 5:53 PM in response to PhilAy
    Level 1 (0 points)
    Nov 16, 2013 5:53 PM in response to PhilAy

    I'm having the exact same issue. Ever since the upgrade!

     

    I've tried everything and the only way I noticed (today) that helped was turning back on "natural scrolling" which is very annoying but works!

     

    No more glitches when opening launchpad after re-enabling "natural scrolling" and scrolling works all the time again.

  • by ems1mc,

    ems1mc ems1mc Nov 18, 2013 1:58 PM in response to edo.m
    Level 1 (5 points)
    Nov 18, 2013 1:58 PM in response to edo.m

    I called apple and they fixed it.

     

    Smc and pram resets

     

    Note: It is possible that the SMC could encounter an issue that may cause unusual system behavior typically related to the symptoms described below. In some cases, resetting the SMC may be the only correct method to resolve the issue, however, an SMC reset should only be attempted after all other standard troubleshooting has been performed.

     

    Before Resetting the SMC

    Try each of the following steps in this order before you reset the SMC.  Test the issue after completing each troubleshooting step to determine if the issue still occurs.

     

    Press Command + Option + Escape to force quit any application that is not responding.

    Put your Mac to sleep by choosing the Apple () menu from the upper-left menu bar and then choosing Sleep. Wake the computer after it has gone to sleep.

    Restart your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Restart.

    Shut down your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Shut Down.

    If your Mac appears to be running normally but isn't responding, force the computer to shut down by pressing and holding the power button for 10 seconds. Note: You will lose any unsaved work in any open applications.

     

    For Mac portables experiencing issues related to the MagSafe power adapter and/or battery, try:

     

    Unplug the MagSafe power adapter from the Mac and the wall power socket for several seconds.

    Shutdown the Mac. Physically remove and re-insert the battery (if it's removable) and startup the Mac.

    If the issue is still not resolved after following the troubleshooting items above, an SMC reset may be necessary.

     

    After performing normal troubleshooting, these symptoms may indicate that an SMC reset may be necessary:

     

     

    PRAM

    Resetting NVRAM / PRAM

    Shut down your Mac.

    Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.

    Turn on the computer.

    Press and hold the Command-Option-P-R keys before the gray screen appears.

    Hold the keys down until the computer restarts and you hear the startup sound for the second time.

    Release the keys.

  • by edo.m,

    edo.m edo.m Nov 19, 2013 4:45 AM in response to ichibanmugen
    Level 1 (0 points)
    Nov 19, 2013 4:45 AM in response to ichibanmugen

    ichibanmugen wrote:

     

    I'm having the exact same issue. Ever since the upgrade!

     

    I've tried everything and the only way I noticed (today) that helped was turning back on "natural scrolling" which is very annoying but works!

     

    No more glitches when opening launchpad after re-enabling "natural scrolling" and scrolling works all the time again.

    what do you mean with "turn back on natural scrolling"?

  • by edo.m,

    edo.m edo.m Nov 19, 2013 4:46 AM in response to ems1mc
    Level 1 (0 points)
    Nov 19, 2013 4:46 AM in response to ems1mc


    ems1mc wrote:

     

    I called apple and they fixed it.

     

    Smc and pram resets

     

    Note: It is possible that the SMC could encounter an issue that may cause unusual system behavior typically related to the symptoms described below. In some cases, resetting the SMC may be the only correct method to resolve the issue, however, an SMC reset should only be attempted after all other standard troubleshooting has been performed.

     

    Before Resetting the SMC

    Try each of the following steps in this order before you reset the SMC.  Test the issue after completing each troubleshooting step to determine if the issue still occurs.

     

    Press Command + Option + Escape to force quit any application that is not responding.

    Put your Mac to sleep by choosing the Apple () menu from the upper-left menu bar and then choosing Sleep. Wake the computer after it has gone to sleep.

    Restart your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Restart.

    Shut down your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Shut Down.

    If your Mac appears to be running normally but isn't responding, force the computer to shut down by pressing and holding the power button for 10 seconds. Note: You will lose any unsaved work in any open applications.

     

    For Mac portables experiencing issues related to the MagSafe power adapter and/or battery, try:

     

    Unplug the MagSafe power adapter from the Mac and the wall power socket for several seconds.

    Shutdown the Mac. Physically remove and re-insert the battery (if it's removable) and startup the Mac.

    If the issue is still not resolved after following the troubleshooting items above, an SMC reset may be necessary.

     

    After performing normal troubleshooting, these symptoms may indicate that an SMC reset may be necessary:

     

     

    PRAM

    Resetting NVRAM / PRAM

    Shut down your Mac.

    Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.

    Turn on the computer.

    Press and hold the Command-Option-P-R keys before the gray screen appears.

    Hold the keys down until the computer restarts and you hear the startup sound for the second time.

    Release the keys.

    thank you! i did everything you suggested (SMC reset included) but nothing has changed! i still have the same issue...

  • by ems1mc,

    ems1mc ems1mc Nov 19, 2013 4:53 AM in response to edo.m
    Level 1 (5 points)
    Nov 19, 2013 4:53 AM in response to edo.m

    yeah just do the chat feature with them, they were really cool about it and helped me out. Made an exception due to it being something they caused with the upgrade, and walked me through it. Took less than 5 min and set my mind at ease.

  • by edo.m,

    edo.m edo.m Nov 19, 2013 5:07 AM in response to ems1mc
    Level 1 (0 points)
    Nov 19, 2013 5:07 AM in response to ems1mc

    how can I chat with them? i'm sorry, but as a newbie on this forum, I don't know exactly how to do that..

  • by ichibanmugen,

    ichibanmugen ichibanmugen Nov 19, 2013 5:12 AM in response to edo.m
    Level 1 (0 points)
    Nov 19, 2013 5:12 AM in response to edo.m

    "Natural scrolling direction" in the touchpad configuration..

     

    This solved the bug for me

  • by edo.m,

    edo.m edo.m Nov 19, 2013 5:24 AM in response to ichibanmugen
    Level 1 (0 points)
    Nov 19, 2013 5:24 AM in response to ichibanmugen

    ah ok.. that works fine for me... i have problem with the gesture for "show desktop"..

  • by Brian Smith7,

    Brian Smith7 Brian Smith7 Nov 19, 2013 7:41 AM in response to edo.m
    Level 1 (0 points)
    Nov 19, 2013 7:41 AM in response to edo.m

    I think this worked for me.  The problem usually occurs every time my machine goes to sleep.

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