2 sticks of RAM (same manufacturer) fixes random crash?

I have random restarts which I've attibuted to my RAM (1 gig stick is Micron, the other 1gig is Edge) and I'm about to purchase another Micron 1 gig stick and I wanted to see if anybody else with this problem had it resolved by matching their additional RAM with the original make.

Also, what software are poeple using to check the internal temps on their MBPs?

Thanks

MacBookPro, Mac OS X (10.4.6), 2.16GHz 2Gig RAM

Posted on Jul 6, 2006 11:27 AM

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18 replies

Jul 6, 2006 12:30 PM in response to Elric

I use CoreDuoTemp to monitor processor temps, i dont think the HD will get hot enough to worry about..

Matching RAM (from what i interpret) only has to do with the amount (MB) so that each processor can be allocated the same amount of memory.

If one of your chips is defective and causes restarts, then if you put another of that same chip in the other RAM slot, i suspect your computer won't even be able to boot.

Good luck though.

Jul 6, 2006 12:53 PM in response to Elric

By crashes, do you mean individual programs crash or the MacBook pro kernel panics? (Or somethinge else...?)

It really shouldn't matter what brand your RAM is, as long as both SO-DIMMs are up to Apple specs. The most likely problem is that one or both of the SO-DIMMs you have installed aren't up to specs.

I would try removing one of them at a time to see if only one is causing the problems. If you can narrow it down to one, keep the good one and return the other one for a refund or replacement. (Reasons to always buy RAM from reputable dealers with good return policies.)

Of course, if you get crashes with each one, when it's the only RAM installed, you'll have to try to figure out it both are defective or if your problem is something else entirely. If neither SO-DIMM is the RAM that originally came with your MBP, try installing the RAM Apple shipped it with, by itself.

I don't worry about the internal (or external) temperature of my MBP. It's hot. They're all hot. PowerBooks are hot. Most modern notebook computers are hot. 😉

Jul 6, 2006 7:12 PM in response to bigredgpk

Thanks for the responses. When my system crashes it restarts - screen goes black then reboots. Does this with any software - CS2, Safari, iPhoto - on AC power or battery power (I have 2 batteries and it restarts on both).

The one consistent factor is heat. Once the MBP has been running for about an hour or so, or shorter depending on how intensive I've been using it the thing reboots.

It only does this when I have both RAM sticks installed. If I run the same intensive tasks with just the single sticks installed everything is fine.

Hardware test says everything is okay. I have rest the PMU and PRAM several times.

I'm thinking it's either a hardware problem or a RAM problem. The simplest seems to be the RAM.

My MBP is a week 13. No wine or any other issues so far apart from the RAM.

Thanks

Jul 6, 2006 7:22 PM in response to Elric

Hi, Eric,

I would pull one module out and test the remaining module with memtest, or with the hardware diagnostics program on the installation disk. You can run it in loop mode for longer periods if it doesn't pick up any errors at first. Then I would test the other module, installed by itself. Before you send anything back it seems good to find out if either module is bad RAM.

Best wishes,
Pip

Jul 6, 2006 8:11 PM in response to Elric

The one consistent factor is heat


That's pretty much a consistent factor with all recent PowerBooks and MacBook Pros. 😉

When my system crashes it restarts - screen goes black then reboots.

...

It only does this when I have both RAM sticks installed.


And you can't narrow it down to being just one of the two SO-DIMMs? Everything points to it being RAM, and it's hard to believe the combination of the two different brands of RAM is the issue....

Of course, it can't hurt to test that theory. But I'm still leaning towards one of the SO-DIMMs being out of spec.

Hardware test says everything is okay.


That really doesn't mean the RAM isn't bad. The hardware tests often miss bad RAM.

Jul 7, 2006 8:53 AM in response to Elric

I'll run the memtest on both RAM sticks, individually and together, and will post the results.


Don't just run the tests - they don't always reveal problems that are there.

Use the MacBook Pro as you normally would with one SO-DIMM for a period of time - as long as it would usually take to get a spontaneous restart, and then a bit longer. (A couple of days, if that's what it takes to be sure that SO-DIMM is working.) Then run with only the other SO-DIMM installed, doing the same.

It may sound tedious, but that kind of meticulous troubleshooting is your best bet, so you can definitively nail down the cause of the problem.

[Edit: If you do the memtest looping suggested elsewhere in this thread, you might be able to get the same results. But don't just run a quick test. Give it plenty of time to be certain of your results. And I'd still suggest "real world" testing if the memtest loops don't reveal problems.]

Jul 7, 2006 9:02 AM in response to Rachel R

I've tried the "real world test" with each stick and haven't been able to replicate the restarts. However, I haven't stuck with just 1 stick for more than about 4 hours at a time so I will try running the MBP on each stick for several days and see what happens.

Is it worth testing the slots too? Typically, when I have both RAM sticks installed, the Micron (came with the MBP) is on the bottom and the Edge RAM (3rd party) is on the top. When running 1 stick of RAM I've been putting it into the bottom slot.

Thanks

Jul 7, 2006 12:08 PM in response to Rachel R

Well, wouldn't you know it! The Edge RAM, when installed on its own has caused my MBP to reboot 4 times in the last 3 hours. It has restarted when the RAM was in either slot.

The last time I ran this "real world test" was 3 weeks ago and I couldn't replicate my random restarts then. Now, after being on holiday for 2 weeks and not using the MBP much this last week everything has changed. Go figure!

Now to test the Micron RAM that shipped with the MBP...

Thanks

Jul 21, 2006 11:32 AM in response to Elric

I have a new 1 gig stick from Edge and so far everything is sound and solid, after 2 heavy days of use. The extra RAM really makes a difference to the running of my MBP.

I must say that Edge were quick to send me out a new stick, after I'd sent the old one back, with the longest part of the process being the postage time.

I am curious to see if the stick goes bad again over time or stays rock solid.

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2 sticks of RAM (same manufacturer) fixes random crash?

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