elanniem
Level 1 (0 points)

Q: Citrix, SPSS 20 & Mavericks

I updated my Air to OSX Mavericks last week. I use SPSS 20 through Citrix (accessed through my school's apps database) and now it won't open at all. It opened before the update, and now when I click on SPSS 20, it shows the sign that it's loading and never opens. Please help! I have an assignment due next week and I won't be able to get to it until the weekend, so I'm trying to fix it now. Thanks!

MacBook Air, OS X Mavericks (10.9)

Posted on Oct 28, 2013 6:12 PM

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elanniem

Q: Citrix, SPSS 20 & Mavericks

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  • by macanics,Helpful

    macanics macanics Oct 29, 2013 5:51 PM in response to elanniem
    Level 1 (85 points)
    Oct 29, 2013 5:51 PM in response to elanniem

    More than likely you need to reinstall Java 6, as it will not be included in Mavericks, and will have been removed if instaled in your previous OS. See http://support.apple.com/kb/DL1572

  • by elanniem,Helpful

    elanniem elanniem Oct 29, 2013 6:04 PM in response to macanics
    Level 1 (0 points)
    Oct 29, 2013 6:04 PM in response to macanics

    I have tried. Unfortunately, it didn't work. I also tried to uninstall and re-install and that only made it worse. Now I have Citrix that won't open. I can't download the client again from the schools apps site. I can't do much of anything. Thank you!

  • by macanics,

    macanics macanics Oct 29, 2013 6:13 PM in response to elanniem
    Level 1 (85 points)
    Oct 29, 2013 6:13 PM in response to elanniem

    You may also need to install Java 7 direct from Oracle. See http://www.java.com/en/download/index.jsp

    That page should show you the latest version (currently JRE 7u45) to install. Both copies of Java can co-exist on your mac. I know SPSS needs JRE6 to install, but perhaps your Citrix client needs JRE7.

  • by macanics,

    macanics macanics Oct 29, 2013 6:17 PM in response to elanniem
    Level 1 (85 points)
    Oct 29, 2013 6:17 PM in response to elanniem

    It's worth pointing out that IBM are not saying they officially support SPSS 20 for 10.9, and I don't know if they will bother testing that. SPSS 22 is their current product, and they will likely only provide support for that version. It's also possible that you will need to re-activate SPSS with the License Authorization Wizard.

  • by elanniem,

    elanniem elanniem Oct 29, 2013 6:23 PM in response to macanics
    Level 1 (0 points)
    Oct 29, 2013 6:23 PM in response to macanics

    macanics wrote:

     

    You may also need to install Java 7 direct from Oracle. See http://www.java.com/en/download/index.jsp

    That page should show you the latest version (currently JRE 7u45) to install. Both copies of Java can co-exist on your mac. I know SPSS needs JRE6 to install, but perhaps your Citrix client needs JRE7.

    I will have to see about that. And that's a good point. It's only up to 21 through the school. If anything I'll just have to do it at the computer lab. I'll still try here. Thank you.