Previous 1 2 3 4 Next 47 Replies Latest reply: Feb 4, 2014 7:29 PM by schoolofluck
TPinson Level 1 Level 1 (0 points)

So I am trying to equip 30 supervised school iPads with an app we purchased using the VPP called Sparkvue.  We purchased 30 licenses, I downloaded and imported the spreadsheet, I hit prepare and 18/30 went through...the rest "finished with error," which I drilled down to discover were unable to authorize the redemption code.  When I look at the redemption codes list in configurator, several of the codes are greyed out with "((null))" written after them, and several others say "(this code has already been redeemed.)".  I've tried re-downloading the codes, but it doesn't seem to have an effect...any ideas?

  • bschel Level 1 Level 1 (0 points)

    I have the same issue on multiple apps in Apple Configurator 1.4.2.

  • markfromsk Level 1 Level 1 (0 points)

    At least I'm not alone..

    I'm having the exact same problem.



    It goes over real well with the teachers when half of the ipad cart is missing the apps they were planning on using for class.

  • FSU IT Help Desk Level 1 Level 1 (0 points)

    Having the same trouble.


    Bought 20 of the appl. 11 went though fine. 9 didn't get the app and 5 show the code has already been redemed.

    No sure why the 4 that say they have a good code havent gone through.

    Hope there some fix for this.

  • designev Level 1 Level 1 (10 points)

    We have had the same problems here too. Deploying app codes through Configurator has at times, been quite a nightmare. Most of the time codes are redeemed without issue, but far too often we run into problems.


    For example, at a school yesterday I had 33 iPads. I purchased 33 app codes. Before Configurator finished, I had 8 iPads report back errors stating that the app codes had already been redeemed. False. They were new apps, new codes, never redeemed anywhere.


    It's these sort of problems that really make it difficult for us to allow school to manage their own set of iPads using Configurator. It's far too glitchy and problematic at this point.



  • Kristina77 Level 1 Level 1 (0 points)

    Me too. Trying to install iMovie onto 15 ipads and had sucess with 12. I am onto day 7 of trying to get these devices set-up. Just like the original post two of the codes show already redeemed. Does anyone know how to get a refund or replacement codes?

  • CRodriguez03 Level 1 Level 1 (10 points)

    This seems to be a reoccuring problem through all of us using the VPP program. I'm having it happen almost on every cart where I'm installing since the latest 1.4.3 Configurator Update. We will be opening up a ticket with Apple and I will share whatever we might discover on here later.


    One thing after another right?


    The best thing you all can do is either contact your local Apple Rep or call their Education Support Number and open up a ticket on the issue.


    This is the US Education Support Number: 1-800-800-2775

  • Grampa Doodie Level 2 Level 2 (240 points)

    This is a known issue and Apple's engineering team is working on it. I hit the same snafoo last week and then contacted Apple's Education Tech Support and created a ticket.


    Hopefully I'll have an answer this week.



  • wssd Level 1 Level 1 (0 points)

    Same problem here.  I've tried restarting everything, unsupervising devices, and resetting devices without success.


    Configurator 1.4.2

    OSX 10.8.5

    Mac Mini Workstation

    iPad Mini


    App: First Grade Learning Games (School Edition)

    App: Telling Time Workbook




    This code has already been redeemed.

    There are no more codes to redeem.



    Message was edited by: wssd

  • wssd Level 1 Level 1 (0 points)

    Still a problem after upgrading to Mavericks and IOS 7.0.4 on a different set of devices.


    App: Puffin Web Browser




    This code has already been redeemed.

    There are no more codes to redeem.

  • gavin.kennedy Level 1 Level 1 (0 points)

    For what it's worth, we are also having the same issue.


    I've logged support tickets with Apple. I will update if I get anything back.




  • gavin.kennedy Level 1 Level 1 (0 points)

    Gramps, have you heard anything back about this?

  • KTechNE Level 1 Level 1 (0 points)

    Im having these problems with codes too, any update from Apple when it will be fixed? Are they able to do anything in the mean time? thanks

  • CRodriguez03 Level 1 Level 1 (10 points)

    I've still been working with Apple Support this last week. It's been hit and miss sending them the log files that they are looking for in regards to the storeagent. Our Apple rep also suggested to contact the VPP Support and they requested our VPP sheets to take a look at, I still haven't heard anything from then since last week though.


    My only guess is that their is something amiss with either the new configurator or Maverick.

  • FMoryn Level 1 Level 1 (0 points)

    Exactly the same problem here. I have contacted Apple rep who passed me onto VPP Support - which is apparently Apple Store support team anyway.


    I am not sure if that would be OS problem (we are using Mavericks here as well) More of a Apple Configurator problem but then I don't know what is the behind procedure when codes are redeemed.


    Does the whole operation of redeeming codes happens only between iDevice and Mac or there is some authorisation going online to iTunes/Apple server etc.


    Quite frustrating especially when you have got 30 iPads and there is no consistency in Apps.


    Has anyone managed to do any work around?

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