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Redemption Codes "null" or "already used"

So I am trying to equip 30 supervised school iPads with an app we purchased using the VPP called Sparkvue. We purchased 30 licenses, I downloaded and imported the spreadsheet, I hit prepare and 18/30 went through...the rest "finished with error," which I drilled down to discover were unable to authorize the redemption code. When I look at the redemption codes list in configurator, several of the codes are greyed out with "((null))" written after them, and several others say "(this code has already been redeemed.)". I've tried re-downloading the codes, but it doesn't seem to have an effect...any ideas?

Posted on Oct 28, 2013 7:45 PM

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48 replies

Nov 7, 2013 10:06 AM in response to TPinson

We have had the same problems here too. Deploying app codes through Configurator has at times, been quite a nightmare. Most of the time codes are redeemed without issue, but far too often we run into problems.


For example, at a school yesterday I had 33 iPads. I purchased 33 app codes. Before Configurator finished, I had 8 iPads report back errors stating that the app codes had already been redeemed. False. They were new apps, new codes, never redeemed anywhere.


It's these sort of problems that really make it difficult for us to allow school to manage their own set of iPads using Configurator. It's far too glitchy and problematic at this point.


Evan

Nov 8, 2013 11:45 AM in response to TPinson

This seems to be a reoccuring problem through all of us using the VPP program. I'm having it happen almost on every cart where I'm installing since the latest 1.4.3 Configurator Update. We will be opening up a ticket with Apple and I will share whatever we might discover on here later.


One thing after another right?


The best thing you all can do is either contact your local Apple Rep or call their Education Support Number and open up a ticket on the issue.


This is the US Education Support Number: 1-800-800-2775

Nov 12, 2013 12:59 PM in response to TPinson

Same problem here. I've tried restarting everything, unsupervising devices, and resetting devices without success.


Configurator 1.4.2

OSX 10.8.5

Mac Mini Workstation

iPad Mini


App: First Grade Learning Games (School Edition)

App: Telling Time Workbook


Errors:


This code has already been redeemed.

There are no more codes to redeem.

(null)


Message was edited by: wssd

Nov 18, 2013 7:51 AM in response to KTechNE

I've still been working with Apple Support this last week. It's been hit and miss sending them the log files that they are looking for in regards to the storeagent. Our Apple rep also suggested to contact the VPP Support and they requested our VPP sheets to take a look at, I still haven't heard anything from then since last week though.


My only guess is that their is something amiss with either the new configurator or Maverick.

Nov 20, 2013 8:31 AM in response to TPinson

Exactly the same problem here. I have contacted Apple rep who passed me onto VPP Support - which is apparently Apple Store support team anyway.


I am not sure if that would be OS problem (we are using Mavericks here as well) More of a Apple Configurator problem but then I don't know what is the behind procedure when codes are redeemed.


Does the whole operation of redeeming codes happens only between iDevice and Mac or there is some authorisation going online to iTunes/Apple server etc.


Quite frustrating especially when you have got 30 iPads and there is no consistency in Apps.


Has anyone managed to do any work around?

Redemption Codes "null" or "already used"

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